Owner's Manual

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Diagnostic Error Messages and Resolutions
Error Description
102 The connection has failed. If you are trying to establish a connection by wireless modem, activate your
SIM.
103, 106, 107, 111,
112, 113, 131, 132,
133, 137, 149
If you are trying to establish a connection by wireless modem, the profile may not be correctly set. For
more information on correct profile settings, contact your service provider or consult the provider's
documentation.
127 If you are trying to establish a connection by wireless modem, the profile's APN setting may not be
correctly set. For more information on correct profile settings, contact your service provider or consult
the provider's documentation.
129 If you are trying to establish a connection by wireless modem, the profile's username or password may
not be correctly set. For more information on correct profile settings, contact your service provider or
consult the provider's documentation.
134, 139 If you are trying to establish a connection by wireless modem, the provider's network is temporarily
unavailable. Please try again later.
619 If you are trying to establish a connection by wireless modem, the profile's login information, APN, or
quality of service settings may not be correctly set. For more information on correct profile settings,
contact your service provider or consult the provider's documentation. If you are using a wireless
modem with a SIM, an incompatible SIM may be inserted. Verify that the SIM in the wireless modem
is from your service provider.
712 If you are trying to establish a connection by wireless modem, the profile's quality of service settings
may not be correctly set. For more information on correct profile settings, contact your service provider
or consult the provider's documentation.
720 If you are trying to establish a connection by wireless modem, the profile's static IP settings may not
be correctly set. For more information on correct profile settings, contact your service provider or
consult the provider's documentation.
777 If you are trying to establish a connection by wireless modem, the profile's PDP setting may not be
correctly set. For more information on correct profile settings, contact your service provider or consult
the provider's documentation.
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Getting Help
If the troubleshooting procedures in this document do not resolve the problem, contact your carrier or visit Dell Technical Support
as follows:
Activation Call Dell's toll-free activation service at 1-800-228-6303.
Connection Support For billing and account support for your mobile broadband service, contact Cingular at 1-800-331-
0500. You may be asked to provide the mobile number for your mobile broadband card. For
instructions on how to access this information,
click here.
Software/Hardware
Support
For Dell Mobile Broadband Card or Utility support, check
http://support.dell.com for the latest updates
and information. In addition, Dell Technical Support can be contacted at 1-800-624-9896.