Owner's Manual

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Frequently Asked Questions: Dell
TM
Mobile Broadband Card Utility
User's Guide
Where can I use this product?
How can I tell if I have service?
I cannot connect to the Internet. What do I do?
Why does my mobile phone indicate that I have coverage in an area while my data device indicates no network?
Why are the signal strength bars on my phone and computer different when they are sitting next to each other?
I have an indication of good signal strength but I am unable to connect. Why?
How can I check the quality of my connection?
How do I find out what version of the software I'm using?
How do I find out what version of firmware my mobile broadband card is using?
Where can I get the drivers for this product?
How do I perform a self-diagnostic?
How do I determine if my system supports GPS?
How do I enable GPS?
How do I connect my GPS mapping software?
How do I find the COM port for my GPS mapping software?
How do I disable GPS?
Question: Where can I use this product?
Answer: Anywhere there is CDMA EVDO or 1xRTT service. Go to www.verizonwireless.com for a coverage map.
Question: How can I tell if I have service?
Answer: The signal strength status bar icon will indicate if there is coverage. The service indicators will indicate the service
available. If there is no service the status display will display “No Service”. You must have an active subscription plan from your
service provider and must have activated the service.
Question: I cannot connect to the Internet. What do I do?
Answer: Check that you have correctly installed the Dell Mobile Broadband Card Utility software located on the CD that came with
the product. You must have an active subscription plan from your service provider and must have activated the service. If your
software is correctly installed and you have an activated service, perform a self-diagnostic to determine the problem. For detailed
instructions on performing a self-diagnostic, see
Self-Diagnostics.
Question: Why does my mobile phone indicate that I have coverage in an area while
my data device indicates no network?
Answer: You are probably in an area not covered by data coverage. Your mobile phone is a voice device and most voice carriers
have roaming agreements that provide a large coverage area. This may not be the case for your data service. Check for data