Users Guide

Troubleshooting │ 13
Troubleshooting
Common Symptoms
The following table contains information about common issues you might
encounter and the possible solutions.
Common
Symptoms
What You
Experience
Possible Solutions
Unable to use the
keyboard
No response
when operating
your keyboard
1. Check if the batteries are
inserted in the correct
orientation.
• Batteries + and - ends should
follow those indicated on the
battery compartment label.
2. Check if the keyboard’s power
switch is set to On.
3. Remove and reinstall the
batteries. The power status light
turns on (solid white) for about
15 seconds and turns o.
4. Remove and reconnect the USB
receiver on your computer.
5. Connect the USB receiver
into another USB port on your
computer.
6. Restart your computer.