Users Guide

Troubleshooting │ 13
Problems Possible causes Possible solutions
Unable to pair the
mouse with the
computer
Wireless pairing
error message is
received while
pairing the
mouse with the
computer
1. Check the battery level.
• If the mouse uses a
rechargeable battery, make
sure the battery is fully
charged.
• If the battery is exhausted,
replace it with a new one.
2.
• Check if the battery status
light is flashing amber
10 times, indicating the
battery power is low. If the
battery is fully depleted,
the battery status light will
not turn on.
3. Restart your computer.
4. Make sure the USB dongle is
connected directly to your
computer.
• Avoid using the port
replicators, USB hubs, etc.
5. Change the USB port.
• Insert the USB dongle into
another USB port on your
computer.