User Guide

Table 9. Troubleshooting your headset (continued)
During a call, I get interference and drops in
sound.
Your headset is configured for optimal performance during conference calls.
Stereo telephony is on by default. To increase Bluetooth density, change the
setting from stereo telephony to mono telephony by holding the Mute button
for four seconds while not on a call, until you hear "Wideband stereo off." You
can also change the setting in Plantronics Hub for Windows/Mac by going to
Settings > Wireless > Extended Range Mode.
Music is not coming through my headset. To configure your USB adapter to play music, see Configure USB adapter.
On my Mac, if I'm listening to streaming
audio and take off the headset, iTunes
starts playing when I put the headset back
on.
This is a known issue. Turn off play/pause setting in the sensors tab of
Plantronics Hub for Windows/Mac.
When I play music and a call comes in, the
music is too loud or doesn't pause.
To configure your USB adapter to play music, see Configure USB adapter.
The headset talk time is not accurate. Charge the headset fully to reset the accuracy of the talk time prompts.
I hear an echo when not on a call. Check and see if OpenMic is on by pressing the red mute button on the boom
when you are not on a call. Our exclusive OpenMic feature lets you control the
level of ambient noise you hear.
22 Troubleshooting