Administrator Guide

Figure 133. Trouble Shooting
2 Click the General tab and use the following guidelines:
a Click either USB or File Server to select your target device you want to use for CMOS management.
b Extract CMOS — Click this option to extract the CMOS settings to the USB Key or le server based on your target device
selection.
c Restore CMOS — Click this option to write the CMOS settings from the USB Key to the target zero client.
d Performance Monitor — Click this option to display your zero client CPU, Memory, and Networking information. The graphs
display on top of all windows.
e Force Coredump — Use this option to forcibly generate the debug information for technical investigation when your system is
not responding.
f Export Shadow Tmp— Use this option to export temporary logs for debugging purpose. The log les can be exported to USB
or File Server depending on the target conguration.
g Export Screenshot— Use this option to export screenshots to the le server or a USB drive. The exported le name is added
with build information for a better troubleshooting. If a screenshot is present in the clipboard, then it is exported to the target
location. If the screenshot is not available, then the full screen is copied automatically and exported to the target location.
h Export INI les—Use this option to export the global INI le (wnos.ini or xen.ini), wdm.ini, ccm.ini, mac.ini or other machine
based INI le to the le server or a USB drive. Only username.ini le cannot be exported.
3 Click the Trace tab to congure the trace actions and delay on trace. The available options for trace action are None, Capture, and
Playback.
Performing Diagnostics
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