Administrator Guide

NOTE: Since ThinOS Lite 2.3 RTME, 1.8 and 2.0 co-exist in the release package, supporting both versions of RTME
connectors. In every ThinOS Lite release, RTME version may be updated to newer version and the latest RTME version
co-exists with RTME 1.8 version in the corresponding release packages.
3. (This step is for RTME 1.8 only) Configure the Domain Name Server (DNS) settings on ThinOS Lite for Lync Server.
NOTE: You must ensure that the thin client does not have USB redirection for video/audio devices in order to have
RTME working correctly.
4. Log in to your Citrix Desktop, and sign in to Lync client.
● For 1.8, the RTME icon is displayed in the lower-left corner of the Lync client window.
● For 2.2, the RTME icon is displayed on taskbar
Use the Lync Application or Skype for Business application to perform the following tasks:
● Start an audio or video call
○ Select user to call
○ Call from the IM window
○ Type a name or number to call
● Answer the call
○ Audio call
○ Video call
○ Headset button to answer the call
● Transfer call/ mute/ hold call
● Control the video: Pause/ End/ Picture in Picture (PiP)
● Set the volume levels
● Use Dial Pad
● Make a conference call
● Help and Hang up
● Minimize/maximize or close the call video window
● Perform Network Health check — For 1.8, press Ctrl+N to open the Network Health window. For 2.2, right click RTME
icon on taskbar select Call Statistics.
The attributes, such as received packets, sent packets, video frame rate, video resolution, audio codec, and video codec are
displayed in the above described window.
In RTME 2.2 version, USB Video Class (UVC) 1.1 and 1.5 Camera hardware encoding / H.264 (CAM) are supported. This is
applicable for qualified cameras only, for example Logitech C930e.
In the Call Statistics window, Video Codec = H.264 (CAM) is displayed for P2P RTME video call in the Sent column.
For group calls with standard SFB, the call statistics displays Video Codec = H.264-UC (CAM) in the Sent column. This
improves video call quality/resolution compared to Video Codec H.264 (SW); for example: P2P video call resolution upgrade
from 480 x 270 to 640 x 360.
Verifying the RTME 1.8 status
The Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box enables you to verify the RTME 1.8 status.
To view the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box:
1. Do any of the following to view the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box:
● Click the RTME icon in the lower-left corner of the Lync application window, and click Audio Video Settings.
● Click the Lync menu icon in the upper-right corner of the Lync application window, and click Tools > Audio Video
Settings.
The Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box is displayed.
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Configuring the connection broker