Administrator Guide

This process assumes that the security questions and answers have been pre-registered by the user inside their Windows
environment. Users must use HTTPS (not HTTP) for an account self-service server address such as Https://IPAddress, in the
Broker Setup tab. For more information, see Configuring the remote connections. After the security questions are answered,
your new password will be set or your account will be unlocked.
Accessing system information
Use the System Information dialog box to view system information.
● Classic desktop—Click System Information from the desktop menu.
● Zero desktop—Click the System Information icon on the zero toolbar.
The System Information dialog box includes:
● General tab—Displays general information such as System Version, Serial Number, Memory Size (Total and Free), CPU
Speed, ROM Size, Monitor, Parallel ports, Terminal Name, Boot from, Memory speed, SSD size, Resolution, and the Serial
ports.
● Copyright tab—Displays the software copyright and patent notices.
Acknowledgments button is added in the Copyright tab in System Information. This button is related to third party
software.
● Event Log tab—Displays the thin client start-up steps normally beginning from system version to checking firmware or
error messages that are helpful for debugging problems. The details about the monitors and USB connected to the thin
client, and bluetooth initialization are also displayed.
● Status tab—Displays status information about TCP performance related parameters, UDP performance related parameters,
CPU Busy, System Up Time, Wyse Management Suite status, Free Memory, Active sessions, and WDM status.
● IPv6 tab—Displays IPv6 information such as Link-local Address, IPv6 Address, and IPv6 Default Gateway.
NOTE:
This tab is displayed when IPv6 is enabled in the General tab of the Network Setup dialog box, see Configuring
the network settings.
● ENET tab—Displays information about wired network connections.
● WLAN tab—Displays information about wireless network connections.
● About tab—Displays information about the ThinOS operating system. The following attributes are listed:
○ Platform name
○ Operating system type
○ ThinOS build name
○ ThinOS build version
○ BIOS name
○ BIOS version
○ Citrix Broker or Receiver version—This represents ICA revisions between the ThinOS versions.
○ Dell vWorkspace version
○ VMware Horizon version—This represents the Horizon revisions between the ThinOS versions.
○ Microsoft Broker or RDP version
○ Teradici PCoIP version—This represents the PCoIP revisions between the ThinOS versions, and is applicable to the
PCoIP devices only.
○ Imprivata version
○ Caradigm version
○ SECUREMATRIX version
○ HealthCast version
NOTE:
○ Kernel mode—The components are implemented in Kernel according to the specification. The version is displayed
as [max].[min], which is the base version of protocol or server or client of the component. For example, the
Microsoft RDP protocol version is 10.0, the Imprivata version is 5.2, and so on.
○ User mode—The components are from the source, or binaries from third party that are compiled or integrated into
ThinOS. The version is displayed as [max].[min].[svn_revision]. The [max] and [min] is the base version of the third
component, and the [svn_revision] is the source control revision of ThinOS. Using the ThinOS specified version, you
can identify the changes between different revisions. For example, the Citrix Receiver version is 14.0.44705, the
Getting started 23