Administrator Guide

● Merge the calls
● Audio conferencing
● Transfer the call
● Play voice mail
● Forward the call to voicemail
● Forward the call to another number
● Forward voice messages directly
● Use the Device Selector menu to switch between headsets
● Use the Device Selector menu to switch between cameras
● Set up secure phone capabilities
● Answer the call on multiple phone devices (Shared Line feature)
NOTE: Dell recommends that you reduce the video resolution to 640 x 360p with 30fps on Wyse 3040 thin client.
For information about the performance data statistics and limitations, see the Dell Wyse ThinOS Version 8.6 Release Notes at
www.dell.com/support.
For information about troubleshooting your Cisco Jabber, see the Deployment and Installation Guide for Cisco Jabber Softphone
for VDI at www.cisco.com.
For information about Cisco Jabber-related issues, see the Release notes for Cisco Jabber Softphone for VDI document at
www.cisco.com.
For information about accessories for camera, headsets, and speakers, see the Unified Communications Endpoint and Client
Accessories article at www.cisco.com.
Limitations
● JVDI package cannot be installed on Dell Wyse 5040, 5010, and 7010 thin clients.
● Dell Wyse 3040 thin client supports video call up to 360p. The video call with 720p is not supported due to high CPU cost
with multimedia playback simultaneously. Dell recommends that you restrict the video up to 360p in the server settings.
● Dell does not recommend video call in 4K display resolution on all platforms due to low performance.
● JVDI version in ThinOS 8.6 must be compatible with JVDI agent and Jabber version. For example, JVDI version 12.6 in
ThinOS 8.6 supports JVDI agent and Jabber version 12.6.
● Audio output is poor when you enable the JVDI audio during the full screen video call on Wyse 5060 and 3040 thin clients.
This is due to hardware performance limitation. Wyse 5070 thin client supports full screen video call with good audio output.
Known issues
Table 14. Known issues
Description Workaround
JVDI audio volume slider does not change the audio volume in Wyse
3040 thin client. This issue is due to Cisco Jabber limitation. For more
information about the Cisco Jabber issues, see the Release Notes for
Cisco Jabber Softphone for VDI—Release 12.1 document at
www.cisco.com.
Adjust audio volume by using either the ThinOS
volume bar, session sound volume, or headset button.
Self-camera or remote video does not work, or a black screen is
displayed when you play a video. For more information about the
Cisco Jabber issues, see the Release Notes for Cisco Jabber
Softphone for VDI—Release 12.1 document at www.cisco.com.
Sign out of the session or reboot the ThinOS client
and register the JVDI again.
ICA session cannot be launched and WdReceiv: trap 14 error
occurs when you enable the ICA session reliability with multi-port in
the JVDI environment.
Enable ICA session reliability without enabling
multiport in JVDI environment.
Answer/End/Hold options in headset do not work during the JVDI
call.
You can Answer/End/Hold the call by using the
Jabber application in the VDI session.
DP audio does not work in JVDI. When you switch the DP audio in the
JVDI device selector, the JVDI may re-register again and a redundant
DP audio is listed in device selector. JVDI VXC process should not
Sign out of the ICA session or reboot the ThinOS
client. If you require DP audio, Dell recommends that
Configuring the connection brokers 95