Administrator Guide

Installing RTME package on ThinOS

You are required to install the RTME.i386 package for the RTME feature to work on ThinOS.

To install the RTME.i386 package:

1. Upload the RTME.i386.pkg to directory \wnos\pkg\.

NOTE: For the latest RTME package version, see the latest Dell Wyse ThinOS Release Notes.

2. You must ensure that the INI autoload is not set to value 0.

3. Restart the thin client and wait till the auto-installation of packages is complete.

The installed RTME package is displayed in the Packages window in System Tools.

Setting up the RealTime Multimedia Engine connector

This section describes how to install and use Lync or Skype for Business (SFB) on a Citrix desktop.

1. Install Citrix HDX RealTime Connector on Citrix desktop VDA/Server. HDX RealTime Multimedia Engine (RTME) is the package

installed on ThinOS. It is HDX RealTime Connector that needs to be installed or upgraded on the remote server and VDA.

NOTE: The following are applicable to RTME 1.8 only:

• The Upgrade option from 1.7 to 1.8 is discussed at docs.citrix.com/en-us/hdx-optimization/1-8/upgrade-1-7-

to-1-8.html.

• The Firewall conguration is required on remote server and VDA. For more information, refer to docs.citrix.com/en-us/

hdx-optimization/1-8/hdx-realtime-optimization-pack-congure-rewall.html.

• The RTME 1.8 feature on ThinOS supports only HDX RealTime Connector 1.8 due to Citrix limitation.

2. Update the ThinOS rmware, and install the RTME.i386.pkg on the ThinOS client.

Important: Since ThinOS 8.3.1 HF release, the RTME 1.8 and 2.1 co-exist in the release package, supporting both

versions of RTME connectors. In every ThinOS release, the RTME version may be updated to newer version and the

latest RTME version co-exists with RTME 1.8 version in the corresponding release packages.

3. (This step is for RTME 1.8 only) Congure the Domain Name Server (DNS) settings on ThinOS for Lync Server.

NOTE: You must ensure that the thin client does not have USB redirection for video/audio devices in order to have

RTME working correctly.

4. Log in to your Citrix Desktop, and sign in to Lync client or Skype for Business (SFB) client.

• For RTME 1.8, the RTME icon is displayed in the lower-left corner of the Lync client window.

• For RTME 2.x, the RTME icon is displayed on taskbar.

Use the Lync Application or Skype for Business application to perform the following tasks:

• Start an audio or video call

– Select user to call

– Call from the IM window

– Type a name or number to call

• Answer the call

– Audio call

– Video call

– Headset button to answer the call

• Transfer call/ mute/ hold call

• Control the video: Pause/ End/ Picture in Picture (PiP)

• Set the volume levels

• Use Dial Pad

• Make a conference call