Administrator Guide

• Help and Hang up
• Minimize/maximize or close the call video window
• Perform Network Health check:
– For RTME 1.8, press Ctrl+N to open the Network Health window.
– For RTME 2.x, right-click the RTME icon on taskbar and select Call Statistics.
The attributes, such as received packets, sent packets, video frame rate, video resolution, audio codec, and video codec are
displayed in the above described window.
Verifying the RTME 1.8 status
The Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box enables you to verify the RTME 1.8 status.
To view the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box:
1. Do any of the following to view the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box:
• Click the RTME icon in the lower-left corner of the Lync application window, and click Audio Video Settings.
• Click the Lync menu icon in the upper-right corner of the Lync application window, and click Tools → Audio Video Settings.
The Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box is displayed.
2. Click the About tab in the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box.
The RTME status is displayed in the upper-right pane of the dialog box. If the RealTime Multimedia Engine is successfully
initiated between the ThinOS client and Citrix desktop, the RTME status is displayed as follows:
Table 4. RTME status
Status Registered
Connection Type Secured
66