Administrator Guide

NOTE: USB redirection needs to be disabled for audio or video devices.

4. Connect to the remote desktop using SFB client.

5. Verify the RTME connector icon on taskbar. The status is displayed as Connected.

6. Verify the About and Settings option from the RTME connector menu.

7. Verify the audio/video devices from SFB client menus.

8. Establish the video/audio calls.

9. Pick up the calls by either clicking the mouse or using the headset button.

10. Verify the Call Statistics from the RTME connector menu.

NOTE: RTME 2.2 and later versions support various call scenarios. For more information, refer to Citrix

documentation.

USB Video Class (UVC) 1.1 and 1.5 camera hardware encoding / H.264 (CAM) are supported in RTME 2.2 and later versions.

This is applicable for qualied cameras only, for example Logitech C930e.

In the Call Statistics window, Video Codec = H.264-UC (CAM)) is displayed for P2P RTME video call in the Sent column. For

group calls with standard SFB, the call statistics displays Video Codec = H.264-UC (CAM) in the Sent column. This improves

video call quality/resolution compared to Video Codec H.264 (SW); for example: P2P video call resolution upgrade from 480 x

270 to 640 x 360.

Known issues or Limitations

• The video sent from client in call is decided by capabilities of both endpoints in the call. Sending higher video from one client

does not mean that the client has better capability than the other one in call.

• RTME status dialog displays operation system as Linux.

• Changing the video/audio device during RTME call results in issue with audio input or output.

• Volume: Dell recommends you to adjust the speaker volume in audio settings of SFB client to high. By default, the SFB client

audio volume is set to 40 percent. The default volume is a bit low.

• Camera/Video: The local camera setting does not aect/impact the RTME video output because of the RTME design.

• In Citrix RTME version 2.3, the video performance of applications is designed for a lower CPU consumption. Therefore, the video

resolution may be downgraded compared to version 2.2.

Citrix icon refresh

Citrix applications can be refreshed by clicking Refresh from PNMenu.

There are two methods to refresh the Citrix applications:

• Manual refresh

• Auto refresh using the INI parameter

Refreshing Citrix applications manually

To refresh the Citrix application manually, do the following:

1. For single StoreFront or PNAgent server, change the application in broker, and then click Refresh from PNMenu.