Administrator Guide

Figure 41. Capture
a. Export Event log—Click either the One-time or Persistent option to enable logging any unexpected error messages.
You can turn off logging and check the log file under the folder https:/wnos/trouble_shoot. Ensure to enable the
Enable Trace option of the Privilege parameter in a wnos.ini file. For more information, see the Dell Wyse ThinOS INI
Guide.
b. Enable SmartCard log—To enable the client to log error messages of the smart card, select the Enable SmartCard
log check box.
c. Enable Application Console Log—To enable the client to log error messages of an application console, select
the Enable Application Console Log check box. All logs are saved to the trouble_shoot folder with the name
TerminalName_proc_name_date_time.log.
In the Application List field, enter the name of the application for which you want to generate logs. The name in the list
can be part of the application name. For example, the PCoIP application name is /pcoip/pcoip and blast application
name is /usr/lib/vmware/view/usb/horizon. If you want to generate logs for both PCoIP and Blast applications,
enter pcoip;vmware in the Application List field. By default, the Application List filters are not applied and all logs
are saved to the target folder.
d. Network capture to USB—Click either the One-time or Persistent option to enable the capture of network
information. Enabling this option captures the network trace of all traffic coming in and out of the thin client to a
USB drive that is inserted into the thin client.
After you log in and use the Citrix Apps and Desktops server or network, you can view the /wnos/troubleshoot/
[Terminal Name]_[ENET or WS].[Date_Time].pcap file in the USB drive. You can analyze using software
such as a packet analyzer used for network troubleshooting, and analysis.
For example, for Ethernet, the file name is yx008064b2bfd7_ENET.20150415_064455.pcap. For wireless, the file
name is yx008064b2bfd7_WS.20150415_064455.pcap.
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Performing diagnostics