Administrator Guide

Capture an HTTP log using ThinOS
About this task
To capture an HTTP log, do the following:
Steps
1. From the desktop menu, click System Setup > Admin Policy Tool.
The Configuration Control || ThinOS window is displayed.
2. In the Troubleshooting Settings window, click the Enable HTTP Log option.
The HTTP log feature is enabled on the thin client.
3. Log in to the Citrix session.
If the authentication fails, do the following:
a. Open the Troubleshooting window from the left menu on the ThinOS desktop.
b. Connect the USB drive to the thin client, and click Export logs.
All trace files including the event logs are exported to the USB drive. The log file is saved in the root folder of the USB
drive—system_log_20191107_125610.tgz.
c. Extract the tgz file, and verify if the http.log file is available.
System crashes, freezes or restarts abruptly
If the system crashes, freezes, or restarts abruptly, coredump is generated. You must export logs to analyze the root cause for
failure.
About this task
To export logs, do the following:
Steps
1. Reboot the thin client.
2. Export relevant logs using one of the following methods:
● Use the Export logs option on the General tab in the Troubleshooting window on the ThinOS client.
● Use the Wyse Management Suite console.
3. Analyze the detailed error log report.
Broker agent login failure
If login to a Broker agent connection fails, you must do either of the following:
● Capture an HTTP log and analyze the detailed error log report.
● If the Broker agent can be accessed on a ThinOS 8.6 client, capture the network log and analyze the detailed error log
report.
Citrix desktop and application crashes abruptly
If the Citrix desktop or application crashes abruptly, but the ThinOS client is still working, then a coredump is generated. You
must export logs to analyze the root cause for failure.
About this task
To export logs, do the following:
Steps
1. Reboot the thin client.
Troubleshooting your thin client
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