Administrator Guide

2. Export relevant logs using one of the following methods:
● Use the Export logs option on the General tab in the Troubleshooting window on the ThinOS client.
● Use the Wyse Management Suite console.
3. Analyze the detailed error log report.
Cisco Jabber and Skype for Business call failure
If the Cisco Jabber call or the Skype for Business call fails, but the ThinOS client is still working, then a coredump is generated.
You must export logs to analyze the root cause for failure.
About this task
To export logs, do the following:
Steps
1. Reboot the thin client.
2. Export relevant logs using one of the following methods:
● Use the Export logs option on the General tab in the Troubleshooting window on the ThinOS client.
● Use the Wyse Management Suite console.
3. Analyze the detailed error log report.
Request a log file using Wyse Management Suite
Prerequisites
The device must be enabled to pull the log file.
Steps
1. Go to the Devices page, and click a particular device.
The device details are displayed.
2. Click the Device Log tab.
3. Click Request Log File.
4. After the log files are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
NOTE: The ThinOS device uploads the system logs.
View audit logs using Wyse Management Suite
Steps
1. Go to Events > Audit.
2. From the Configuration Groups drop-down list, select a group for which you want to view the audit log.
3. From the Timeframe drop-down list, select the time period to view the events that occurred during that time period.
The Audit window arranges the information into a typical audit log-view. You can view the timestamp, event type, source,
and description of each event in the order of time.
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Troubleshooting your thin client