Administrator Guide

Import unassigned users or user groups to public cloud through active directory....................................138
Access Wyse Management Suite file repository................................................................................................ 138
Chapter 10: Troubleshooting your thin client.............................................................................. 141
Capture an HTTP log using ThinOS............................................................................................................................ 145
System crashes, freezes or restarts abruptly...........................................................................................................145
Broker agent login failure...............................................................................................................................................145
Citrix desktop and application crashes abruptly...................................................................................................... 145
Cisco Jabber and Skype for Business call failure.....................................................................................................146
Request a log file using Wyse Management Suite...................................................................................................146
View audit logs using Wyse Management Suite.......................................................................................................146
System log and trace information................................................................................................................................147
Upgrade or conversion troubleshooting and logs.................................................................................................... 147
How to debug with new support beyond ThinOS 8?..............................................................................................149
How to debug with same support in ThinOS 8?...................................................................................................... 149
Common log files and locations....................................................................................................................................149
Chapter 11: Frequently Asked Questions.................................................................................... 150
ThinOS-related questions..............................................................................................................................................150
How do I upgrade from ThinOS 8.6 to 9.0?........................................................................................................150
What should I do if the package installation fails?............................................................................................ 150
Is Wyse Management Suite 2.0 the only way to manage ThinOS 9.0?....................................................... 150
Is USB Imaging Tool method a possible option for upgrading to ThinOS 9.0?.......................................... 150
Can ThinOS 9.0 be installed on a PCoIP device?.............................................................................................. 150
Does ThinOS 9.0 support zero desktop?.............................................................................................................150
Does ThinOS 9.0 support ThinOS configurations using INI files?................................................................. 150
iPhone cannot be redirected to the Citrix Desktop session.............................................................................151
Android smartphone is not displayed in the session when redirected or mapped......................................151
Does Citrix Workspace app replace Citrix Receiver on ThinOS?................................................................... 151
What is Workspace mode on ThinOS 9.0?...........................................................................................................151
Can I enable Flash content to be rendered using a local Flash Player on ThinOS 9.0?............................ 151
How do I verify if HDX Enlightened Data Transport Protocol is active?...................................................... 151
How do I check if HTML5 Video Redirection is working?................................................................................ 151
How do I check if QUMU Multimedia URL Redirection is working?............................................................. 152
How do I check if Windows Media Redirection is working?............................................................................152
Is persistent logging supported in ThinOS 9.0?................................................................................................. 152
Is tls.txt file included in network traces on ThinOS 9.0?.................................................................................152
Will ThinOS 9.0 device reboot automatically when the system crashes?................................................... 152
Wyse Management Suite-related questions............................................................................................................. 153
What takes precedence between Wyse Management Suite and ThinOS UI when conflicting
settings are enforced?......................................................................................................................................... 153
How do I import users from a .csv file?............................................................................................................... 153
How do I use Wyse Management Suite file repository?.................................................................................. 153
How do I check the version of Wyse Management Suite................................................................................ 154
Contents
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