Administrator Guide

For more information about Skype for Business in VDI environments, see the Microsoft documentation at docs.microsoft.com.
Use the Skype for Business application to perform the following tasks:
● Start an audio or video call.
○ Select a user to call.
○ Call from the IM window.
○ Type a name or number to call.
● Answer the call.
○ Answer an audio call.
○ Answer a video call.
○ Use the headset button to answer the call.
● Transfer call, mute, or hold call.
● Control the video—Pause, end, or Picture-in-Picture (PiP).
● Set the volume levels.
● Use the dial pad.
● Make a conference call.
● Help and Hang up.
● Minimize, maximize, or close the call video window.
● Perform a network health check. Right-click the RTME icon on the taskbar and select Call Statistics to view attributes,
such as received packets, sent packets, video frame rate, video resolution, audio codec, and video codec.
Verify the Skype for Business connection status
About this task
This section describes how to verify the Skype for Business status on your thin client.
Steps
1. Install the correct connector on the Citrix Virtual Desktop or Virtual Apps Server.
2. Install the Citrix package on the ThinOS device.
3. Connect the audio or video devices.
NOTE: Disable the USB redirection for audio or video devices.
4. Connect to a Citrix desktop and start the Skype for Business application.
5. Check the RTOP (bow-tie) icon in the system tray on the taskbar of the virtual desktop.
6. Open the About page from the RTOP icon in the system tray and verify the connection attributes.
If the remote RealTime Media Engine version matches the mediaEngine.Net version, the status is displayed as
Connected.
7. Verify the Settings option from the RealTime connector icon.
8. Verify the audio and video devices from the Skype For Business client menus.
9. Establish the video and audio calls.
10. Answer the calls by either clicking the mouse or using the headset button.
11. Click the RealTime connector icon and verify the call statistics.
For more information about verifying your installation and the collecting troubleshooting information, see the Citrix
documentation at docs.citrix.com.
Citrix RTME call statistics
Table 21. Citrix RTME call statistics
Platform name RTME version Call statistics* Camera
Video resolution Video codec Video frame rate
Wyse 5470 All-in-
One Thin Client
2.8 960 x 540 H.264-UC (SW) 30 fps Onboard camera
Configuring the connection broker—Citrix 73