Administrator Guide
Table Of Contents
- Dell Wyse ThinOS Version 9.0 Administrator’s Guide
- Contents
- Introduction
- Supported platforms
- What's new in ThinOS 9.0.4024 (MR3) release?
- What's new in ThinOS 9.0.3030 (MR2) release?
- What's new in ThinOS 9.0.2081 (MR1) release?
- What's new in Wyse Management Suite 2.1?
- What's new in ThinOS 9.0?
- What's new in Wyse Management Suite 2.0?
- Feature comparison between ThinOS 9.0 and ThinOS 8.6
- Other documents you may need
- Upgrading the ThinOS firmware
- Register ThinOS devices to Wyse Management Suite
- Download the ThinOS firmware, BIOS, and application packages
- Add ThinOS firmware to the repository
- Upgrade ThinOS 8.6 to ThinOS 9.x
- Upgrade ThinOS 9.x to later versions using Wyse Management Suite
- Upgrade ThinOS 9.x to later versions using Admin Policy Tool
- Upload and push ThinOS 9.x application packages using Wyse Management Suite
- Upload and install ThinOS 9.x application packages using Admin Policy Tool
- Firmware installation using Dell Wyse USB Imaging Tool
- Upgrade BIOS
- Edit BIOS settings
- Downgrade to ThinOS 9.0.1136 by using Wyse Management Suite
- Delete ThinOS application packages
- Getting started with ThinOS 9.0
- End User License Agreement
- Configure ThinOS using First Boot Wizard
- Configure account privileges for ThinOS
- Connect to a remote server
- Connecting a display
- Connecting a printer
- Desktop overview
- Using the taskbar
- Classic desktop features
- Configuring thin client settings and connection broker settings
- Configure ThinOS using Admin Policy Tool
- Locking the thin client
- Shut down and restart
- Battery information
- Login dialog box features
- View the system information
- Sleep mode
- Import certificates to ThinOS from Admin Policy Tool or Wyse Management Suite
- ThinOS system variables
- Configuring the global connection settings
- Configuring connectivity
- Configuring the network settings
- Configuring the remote connections
- Configure the broker setup
- Configure the General Options
- Configure the authentication settings
- Configure the Imprivata OneSign server
- Configure objects on Imprivata Server
- Enroll a proximity card with Imprivata OneSign
- Use smart card as proximity card
- Imprivata Bio-metric Single Sign-On
- Grace period to skip second authentication factor
- Imprivata OneSign ProveID Embedded
- Configure the OneSign Appliance
- Configure the OneSign Admin Console
- Install the Imprivata PIE package on ThinOS
- Enable PIE mode on ThinOS
- Uploading OneSign appliance SSL certificate
- Import the OneSign appliance SSL certificate automatically
- Import OneSign appliance SSL certificate manually
- Configure Fast User Switching on ThinOS
- Configuring the central configurations
- Configure the VPN Manager
- Configuring the connection broker—Citrix
- Citrix Workspace app feature matrix
- Configure the Citrix broker setup
- Citrix HDX RealTime Optimization Pack for Skype for Business
- Cisco Jabber Softphone for VDI
- Microsoft Teams Audio Optimization
- Citrix ADC
- Citrix Cloud services
- Automatically configure using DNS for email discovery
- Citrix HDX Adaptive transport (EDT)
- HDX Adaptive Display V2
- Browser Content Redirection
- HTML5 Video Redirection
- Windows Media Redirection
- Enable UDP audio in a Citrix session
- QUMU Video Optimization Pack for Citrix
- Keyboard layout synchronization in VDA
- Citrix Self-Service Password Reset
- Citrix SuperCodec
- Anonymous logon
- Configure the Citrix session properties
- Using multiple displays in a Citrix session
- USB Printer Redirection
- Configure the Citrix UPD printer
- Configuring the thin client local settings
- Using the system tools
- Using Wyse Management Suite
- Functional areas of Wyse Management Suite console
- Managing groups and configurations
- Edit the ThinOS 9.x policy settings
- Managing devices
- Managing Jobs
- Managing rules
- Managing Events
- Managing users
- Portal administration
- Troubleshooting your thin client
- Capture an HTTP log using ThinOS
- System crashes, freezes or restarts abruptly
- Broker agent login failure
- Citrix desktop and application crashes abruptly
- Cisco Jabber and Skype for Business call failure
- Request a log file using Wyse Management Suite
- View audit logs using Wyse Management Suite
- System log and trace information
- Upgrade or conversion troubleshooting and logs
- How to debug with new support beyond ThinOS 8?
- How to debug with same support in ThinOS 8?
- Common log files and locations
- Frequently Asked Questions
- ThinOS-related questions
- How do I upgrade from ThinOS 8.6 to 9.0?
- What should I do if the package installation fails?
- Is Wyse Management Suite 2.0 the only way to manage ThinOS 9.0?
- Is USB Imaging Tool method a possible option for upgrading to ThinOS 9.0?
- Can ThinOS 9.0 be installed on a PCoIP device?
- Does ThinOS 9.0 support zero desktop?
- Does ThinOS 9.0 support ThinOS configurations using INI files?
- iPhone cannot be redirected to the Citrix Desktop session
- Android smartphone is not displayed in the session when redirected or mapped
- Does Citrix Workspace app replace Citrix Receiver on ThinOS?
- What is Workspace mode on ThinOS 9.0?
- Can I enable Flash content to be rendered using a local Flash Player on ThinOS 9.0?
- How do I verify if HDX Enlightened Data Transport Protocol is active?
- How do I check if HTML5 Video Redirection is working?
- How do I check if QUMU Multimedia URL Redirection is working?
- How do I check if Windows Media Redirection is working?
- Is persistent logging supported in ThinOS 9.0?
- Is tls.txt file included in network traces on ThinOS 9.0?
- Will ThinOS 9.0 device reboot automatically when the system crashes?
- Wyse Management Suite-related questions
- ThinOS-related questions
Cisco Jabber call statistics
Table 23. Cisco Jabber call statistics
Platform Citrix Apps and Desktops VDI Video resolution Frame rate
Wyse 5470 All-in-One
Thin Client
7.15 LTSR CU5 Windows 10 x64 1280 x 720p 25 fps
Wyse 5470 Thin Client 7.15 LTSR CU5 Windows 10 x64 1280 x 720p 25 fps
Wyse 5070 Thin Client 7.15 LTSR CU5 Windows 10 x64 1280 x 720p 30 fps
Wyse 3040 Thin Client 7.15 LTSR CU5 Windows 10 x64 1280 x 720p 30 fps
Wyse 5470 All-in-One
Thin Client
7.15 LTSR CU5 Windows 10 x64 640 x 360p 25 fps
Wyse 5470 Thin Client 7.15 LTSR CU5 Windows 10 x64 640 x 360p 25 fps
Wyse 5070 Thin Client 7.15 LTSR CU5 Windows 10 x64 640 x 360p 30 fps
Wyse 3040 Thin Client 7.15 LTSR CU5 Windows 10 x64 640 x 360p 30 fps
Limitations
● When you minimize a VDI desktop, the video screen on the Cisco Jabber application remains on the ThinOS desktop.
● When you launch a VDI desktop in window mode, the position of the video screen on the Cisco Jabber application is offset.
● When you are making video calls on the Wyse 3040 Thin Client, it is recommended to restrict the video to 360p on the
server side. Due to high CPU usage, video calls in 720p are not supported on the Wyse 3040 Thin Client.
● Due to poor video performance, it is recommended not to use 4K displays to make video calls. This limitation is applicable for
all the ThinOS platforms.
Microsoft Teams Audio Optimization
ThinOS supports audio optimization for Microsoft Teams using Citrix Workspace app 2004 or later. This feature is supported
from ThinOS 9.0 MR1 release onwards. To enable the Microsoft Teams audio optimization feature, you must meet the following
requirements:
● Install the Microsoft Teams on your VDI desktop. For more information about the Microsoft Teams installation, see the
Optimization for Microsoft Teams article at docs.citrix.com.
● Review the system requirements of Citrix Virtual Apps and Desktops and VDA. For more information about the system
requirements, see the Optimization for Microsoft Teams article at docs.citrix.com.
● Enable the Microsoft Teams redirection policy is enabled in Citrix Studio. For more information about how to enable the
Microsoft Teams redirection, see the Multimedia policy settings article at docs.citrix.com.
On the ThinOS client side, you must download the latest Citrix package from Dell.com/support and install the package using
Admin Policy Tool or Wyse Management Suite. For information about how to install the ThinOS application packages, see
the Upload and install ThinOS 9.x application packages using Admin Policy Tool or Upload and install ThinOS 9.x application
packages using Wyse Management Suite.
To verify if the Microsoft Teams application works in the optimized mode, click About > Version to view the Citrix HDX
Optimized legend. For more information about how to verify the Microsoft Teams audio optimization, see the Optimization for
Microsoft Teams article at docs.citrix.com.
Table 24. Microsoft Teams optimization feature matrix
Feature ThinOS
Long audio call Supported
Call - Make audio call Supported
Call - Answer audio call Supported
Call - Make video call Limited support²
Configuring the connection broker—Citrix 77