Administrator Guide

Performing diagnostics
This chapter helps you identify and troubleshoot your thin client using the troubleshooting options.
Topics:
• System tools
• Use the troubleshooting options
System tools
Use the System Tools dialog box to view device details, package details and Global INI/User INI information. You can also import
certificates using the
Certificates tab.
1. From the desktop menu, click System Tools.
The System Tools dialog box is displayed.
2. Click the Devices tab to display all the locally attached devices, including USB, Serial, and Parallel on applicable platforms. The details
about the monitors connected to the thin client are also displayed.
The Device Viewer button was previously available in the Devices tab of the System Information dialog box.
NOTE:
The Mirror File Server tab has been removed from the System Tools dialog box, as it can now be viewed in the
Devices tab.
3. Click the Certificates tab, and use the following guidelines:
a) Import the certificates by selecting either USB Storage or File Server from the drop-down list, and then click Import to import the
required certificate.
b) Click Delete to delete the imported certificate.
c) Click View Certificate to view the imported certificate information such as Version, Validity, and Serial number. You can also view
the certificate path and certificate status.
d) Click Request Certificate to manually request certificate for your client.
4. Click the Packages tab, and use the following guidelines:
ThinOS packages that are installed on thin client are listed in the Packages tab.
a) Click the Delete button to delete the selected package.
b) Click the Delete all button to delete all the packages.
The following packages are displayed in the Package tab:
• base.i386.pkg
• FR.i386.pkg—This package is introduced to support Flash Redirection.
• RTME.i386.pkg—This package is introduced to support Citrix RTME.
• Horizon.i386.pkg—This package is introduced to support VMware Blast protocol. The package version number is updated to
match the latest Horizon client.
To install this package, PKG installation INI file needs to be changed to AddPkg=“horizon”.
• JVDI.i386.pkg—This package is introduced to support Cisco Jabber.
• pcoip.i386.pkg—This package is available only on PCoIP-enabled clients.
You cannot delete the base package separately. If you click Delete All, all packages are deleted including the base package. When you
click Delete All, a message is displayed prompting you to restart the device.
The base.i386.pkg is mandatory for all ThinOS clients. At present, PCoIP package is mandatory for the PCoIP enabled thin clients.
Other packages are optional. Base package and PCoIP package are integrated into the ThinOS firmware image. Installing the latest
ThinOS firmware image will automatically install the latest version of these packages on ThinOS client. You cannot manually install or
upgrade these embedded packages. However, the package version details of respective packages are displayed in the Packages tab
for engineering information purpose only.
NOTE:
When you install packages or restart the ThinOS device, the ThinOS client verifies the version of the installed
package. If you have not installed the latest package version, the details about the current package version and the
recommended package version are displayed in the Event Log tab. In every ThinOS release, the packages may be
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