Administrator Guide

Troubleshooting

This section describes some basic troubleshooting that you can implement when you experience any problem.

• ThinOS devices allow secure SSL connections—SecurityMode=Full—only after verifying the certificates. In the present

scenario, the devices enforce the warning policy after you define a server using a valid IP address.

The following are the workarounds to avoid the SSL connection issue:

• Ensure that the device has a valid certificate and the correct time is selected on the device.

• Define the server by name instead of IP address.

• Set the value of the global security policy to high.

• Use the following INI parameter to enforce the high security mode:

SecurityPolicy=high TLSCheckCN=Yes

• Blast connection—If there is a launch issue, check the remote desktop status and network status; reboot unit few times and the

desktop connects successfully.

140 Troubleshooting