Administrator Guide

1. Install the correct connector on the remote desktop.
2. Install the correct package on the ThinOS device.
3. Connect the audio or video devices.
NOTE: USB redirection needs to be disabled for audio or video devices.
4. Connect to the remote desktop using SFB client.
5. Verify the RTME connector icon on taskbar. The status is displayed as Connected.
6. Verify the About and Settings option from the RTME connector menu.
7. Verify the audio/video devices from SFB client menus.
8. Establish the video/audio calls.
9. Pick up the calls by either clicking the mouse or using the headset button.
10. Verify the Call Statistics from the RTME connector menu.
NOTE: RTME 2.2 and later versions support various call scenarios. For more information, refer to Citrix
documentation.
USB Video Class (UVC) 1.1 and 1.5 camera hardware encoding / H.264 (CAM) are supported in RTME 2.2 and later versions. This is
applicable for qualified cameras only, for example Logitech C930e.
In the Call Statistics window, Video Codec = H.264-UC (CAM)) is displayed for P2P RTME video call in the Sent column. For group
calls with standard SFB, the call statistics displays Video Codec = H.264-UC (CAM) in the Sent column. This improves video call
quality/resolution compared to Video Codec H.264 (SW); for example: P2P video call resolution upgrade from 480 x 270 to 640 x 360.
Limitations
• The video sent from client in call is decided by capabilities of both endpoints in the call. Sending higher video from one client does not
mean that the client has better capability than the other one in call.
• RTME status dialog displays operation system as Linux.
• Changing the video/audio device during RTME call results in issue with audio input or output.
• Volume: Dell recommends you to adjust the speaker volume in audio settings of SFB client to high. By default, the SFB client audio
volume is set to 40 percent. The default volume is a bit low.
• Camera/Video: The local camera setting does not affect/impact the RTME video output because of the RTME design.
• ThinOS RTME package update does not support hardware acceleration. For more information, see the Citrix documentation at
docs.citrix.com.
RTME call statistics
Table 11. Citrix RTME call statistics
Supported platforms RTME
version
Call statistics Additional information
• Wyse 5470 Thin
Client
• Wyse 5470 All-in-
One Thin Client
2.7 Using onboard camera, the following data is
displayed in the Call Statistics window in the
Sent column:
• Video Frame Rate: 30
• Video Resolution: 960 x 540
• Video Codec: H.264-UC(SW)
Using RTME 2.7 with camera that supports H.264,
the following data is displayed in the Call
Statistics window in the Sent column:
• Video Frame Rate: 30
• Video Resolution: 1280 x 720
• Video Codec: H.264-UC(CAM)
NOTE: Logitech C930 camera supports
H.264.
Cisco Jabber Softphone for VDI
Cisco Jabber Softphone for VDI (JVDI) is the Unified Communications solution offered by Cisco for virtual deployments. It supports audio-
video conferencing, and instant messaging on the hosted virtual desktops (HVD). The Cisco Jabber Softphone for VDI software offloads
the audio or video processing from the virtual desktop servers to the thin client. All audio and video signals are routed directly between the
endpoints without entering the HVD.
Configuring the connection brokers
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