Administrator Guide

3. Enter the registered answers to the security questions.

If the provided answers match the registered answers, then the Unlock Account dialog box is displayed.

4. Click OK to successfully unlock your account.

NOTE:

• If the provided answers are incorrect, the following error message is displayed.

• If you provide the wrong answers more than three times, you cannot unlock the account or reset the password, and

the following error messages are displayed.

Reset the password

After you register the security questions, do the following to reset your password:

1. Choose a task (Reset password) in Account Self-Service window.

2. Enter the user name.

The Reset Password dialog box is displayed.

3. Enter the registered answers to the security questions.

If the provided answers match the registered answers, then the Reset Password dialog box is displayed.

4. Enter and confirm the new password.

5. Click OK to successfully change the password.

If you provide the wrong answers, you cannot reset the password, and an error message is displayed.

QUMU or ICA Multimedia URL Redirection

QUMU utilizes ICA Multimedia URL Redirection. You are required to install a browser plug-in for this feature to work.

Supported protocols:

• RTPS HLS

• HTTP

Verifying QUMU Multimedia URL Redirection: While the video is playing, a noticeable lag or jump in the video window is observed

when you move the browser on the screen or scroll the browser. This behavior indicates that the video is being redirected.

HTML5 Video Redirection

HTML5 Video Redirection controls and optimizes the way XenApp and XenDesktop servers deliver HTML5 multimedia web content to

users. From XenApp and XenDesktop 7.12, this feature is available for internal web pages only. It requires the addition of JavaScript to the

web pages where the HTML5 multimedia content is available, for example, videos on an internal training site.

The following server policies must be enabled:

• Windows Media redirection—By default this option is enabled.

• HTML5 video redirection—By default this option is disabled.

Verifying HTML5 Video Redirection—While the video is playing, a noticeable lag or jump in the video window is observed when you

move the browser on the screen or scroll the browser. This behavior indicates that the video is being redirected.

ThinOS event log for RAVE MMR is also displayed.

Sometimes, the initial playback does not work. After several seconds, the video is refreshed automatically, and you need to click playback

from start again. During this time, the video will redirect.

Reference documents

• Citrix sample video—www.citrix.com/virtualization/hdx/html5-redirect.html.

• ICA Multimedia policy settings—www.docs.citrix.com/en-us/xenapp-and-xendesktop/7-12/policies/reference/ica-policy-settings/

multimedia-policy-settings.html.

Configuring the connection brokers