Administrator Guide
Troubleshooting
This section describes some basic troubleshooting that you can implement when you experience any problem.
• ThinOS devices allow secure SSL connections—SecurityMode=Full—only after verifying the certificates. In the present
scenario, the devices enforce the warning policy after you define a server using a valid IP address.
The following are the workarounds to avoid the SSL connection issue:
• Ensure that the device has a valid certificate and the correct time is selected on the device.
• Define the server by name instead of IP address.
• Set the value of the global security policy to high.
• Use the following INI parameter to enforce the high security mode:
SecurityPolicy=high TLSCheckCN=Yes
• Blast connection—If there is a launch issue, check the remote desktop status and network status; reboot unit few times and the
desktop connects successfully.
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