Administrator Guide

1. From the PNMenu, click the Manage Security Questions option (Classic and StoreFront only).
The Security Questions Enrollment window is displayed.
2. Enter the appropriate answers to the question set.
3. Click OK to register the security questions.
Account Self-Service
After the security questions enrollment is complete, when ThinOS is connected to a StoreFront server with Self-Service Password Reset
enabled, the Account Self-Service icon is displayed in the sign-on window.
NOTE: If you enter wrong password more than four times in the Sign-on window, the client automatically enters the
unlock account process.
1. Click the Account Self-Service icon to unlock your account or reset your password.
NOTE:
You need to register the security questions for the users before using unlock account or reset password.
2. Click Unlock account or Reset password based on your choice, and then click OK.
Unlock the account
After you register the security questions, do the following to unlock your account:
1. Choose a task (Unlock account) in Account Self-Service window.
2. Enter the user name.
The Unlock Account dialog box is displayed.
3. Enter the registered answers to the security questions.
If the provided answers match the registered answers, then the Unlock Account dialog box is displayed.
4. Click OK to successfully unlock your account.
NOTE:
• If the provided answers are incorrect, the following error message is displayed.
• If you provide the wrong answers more than three times, you cannot unlock the account or reset the password, and
the following error messages are displayed.
Reset the password
After you register the security questions, do the following to reset your password:
1. Choose a task (Reset password) in Account Self-Service window.
2. Enter the user name.
The Reset Password dialog box is displayed.
3. Enter the registered answers to the security questions.
If the provided answers match the registered answers, then the Reset Password dialog box is displayed.
4. Enter and confirm the new password.
5. Click OK to successfully change the password.
If you provide the wrong answers, you cannot reset the password, and an error message is displayed.
QUMU or ICA Multimedia URL Redirection
QUMU utilizes ICA Multimedia URL Redirection. You are required to install a browser plug-in for this feature to work.
Supported protocols:
• RTPS HLS
• HTTP
Verifying QUMU Multimedia URL Redirection: While the video is playing, a noticeable lag or jump in the video window is observed
when you move the browser on the screen or scroll the browser. This behavior indicates that the video is being redirected.
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Configuring the connection brokers