Administrator Guide

Devices not checking in Japanese OS
Problem: If we have Hagent older than 6.3.2.54 in the devices then devices will not check in to Japanese OS.
Solution: Update the Hagent to latest and then discover the devices in the WDM Server (Hagent should be greater than or equal to
6.3.2.54).
After Upgrading WDM from version 5.5 or MR to 5.7
Application Failure
Issue: When you start the WEB UI after Upgrading the WDM from version 5.5 or MR to 5.7, an error message is displayed as Application
not found,
Reason: This issue happens when the apppool identity is not properly set, and the password gets expired or corrupted.
Solution:
1 Go to IIS manager (type inetmgrin Run under windows).
2 Navigate to the ASP.NET v4.0 App pool and select the advanced settings. If you are performing this troubleshooting for the rst
time, you must note down the Identity value (for example, see image)LINUXSERVER\administrator)
3 Change the Identity property from to ApplicationPoolIdentity.
Troubleshooting
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