Install Guide
GUID-21AF881B-53EE-4686-A4C8-6B54396C2567
WDM Upgrade Installation Fails
Problem: WDM Upgrade installation fails while connecting to software repository.
Resolution: One of the reason for this issue is, the Computername for the setup has more than 16 characters. This brings out a
mismatch in Computername and NetBIOS name (truncated to 15 chars) for the setup. To conrm this issue, check if the above
mentioned system variables are dierent. If yes, install WDM on a setup which has hostname to a max of 15 characters, and then re-
run upgrade installer.
GUID-2A1382E1-EB00-4364-A06D-1DE6E5E46501
Conguration Error After Upgrading from WDM 5.7 to WDM 5.7.2
Issue: After you install WDM successfully and reboot the system, the following services are congured to run under dedicated
account, but do not start due to a logon failure. Such as,
• ThreadX Manager
• Recurring Schedule
• HServerInit
•
WDM DHCP Proxy
Reason: Installer failed to provide 'Log On As A Service' right to the user account.
Resolution: Manually congure the user account to have 'Log On As A Service' permission.
GUID-86152FE1-EECE-474F-9F9B-38545B3DF7CD
Cloud Environment Setup Issue
Issue: An error message is displayed intermittently when you run the setup.exe le during WDM installation in the cloud
environment.
Resolution
• Scenario 1– Only the error message is displayed
Close the dialog box displaying the error message, and then run the setup.exe le again.
• Scenario 2– An error message is displayed along with the Welcome Screen running in background
Close the dialog box displaying the error message and the Welcome screen, and then run the setup.exe le again.
GUID-0335A4B8-4510-4269-A20F-D92EA95BEBD0
Error in Installation of WDM in Upgrade Setup
Issue: During the installation of WDM, if you use dierent database user other than the default user, then you will not be able to
proceed with the installation of WDM in Upgrade setup. Unable to proceed with the installation, aborting installation error
message is displayed.
Solution:
• Open WDM GUI.
• Right click Conguration Manager and select Utilities → Database Credential Manager.
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