Install Guide
Table Of Contents
- Dell Wyse Management Suite Version 3.x Quick Start Guide
- Introduction
- Getting started with Wyse Management Suite
- Installing Wyse Management Suite on private cloud
- Deploying applications to thin clients
- Upgrade Wyse Management Suite version 2.x to 3.x
- Upgrade Wyse Management Suite version 3.x to 3.2
- Uninstalling Wyse Management Suite
- Troubleshooting Wyse Management Suite
- Wyse Device Agent
- Additional resources
- Remote database
- Custom installation
- Access Wyse Management Suite file repository
- Create and configure DHCP option tags
- Create and configure DNS SRV records
- Creating and deploying standard application policy to thin clients
- Register Dell Hybrid Client manually
- Registering Windows Embedded Standard device manually
- Register ThinOS 8.x device manually
- Register ThinOS 9.x device manually
- Registering Linux device manually
- Terms and definitions
○ If automatic discover is enabled, check if DHCP or DNS SRV records are configured correctly. Also, check the server
URL and the group tokens.
○ Check if you can register the device manually.
○ Check if you are using self-signed or well known certificates.
NOTE: By default Wyse Management Suite installs self-signed certificates. CA validation must be disabled for
devices to communicate with the Wyse Management Suite server.
Error while sending commands to the device
Problem: Not able to send commands such as package update, reboot to device and so on.
Workaround:
● Ensure that the Dell WMS: MQTT broker service is running on the Wyse Management Suite server.
● Check if port 1883 is open.
● Ensure that the device is not shutdown or in sleep state before sending a command.
34 Troubleshooting Wyse Management Suite