Administrator Guide

• Inventory of devices—This option can be located by clicking the Devices tab. By default, this option displays a paginated list of all

the devices in the system. You can choose to view a subset of devices by using various filter criteria, such as groups or subgroups,

device type, operating system type, status, subnet, and platform or time zone.

To go to the Device Details page for that device, click the device entry that is listed on this page. All the details of the device are

displayed.

The Device Details page also displays all the configuration parameters that are applicable to that device, and also the group level at

which each parameter is applied.

This page also enables to set configuration parameters that are specific to that device by enabling the Device Exceptions button.

Parameters that are configured in this section override any parameters that were configured at the groups and/or global level.

• Reports—You can generate and view reports based on the predefined filters. To generate reports, click the Reports tab on the

Portal Administration page.

• Mobile application—You can receive alert notifications and manage devices using the mobile application—Dell Mobile Agent

available for the Android devices. To download the mobile application and the Dell Mobile Agent Getting Started Guide, click the

Alerts and Classification tab on the Portal Admin page.

Wyse Device Agent

The Wyse Device Agent (WDA) is a unified agent for all thin client management solutions. If you install WDA, you can manage thin clients

using Wyse Management Suite.

The following three types of customer security environments are supported by the Wyse Device Agent:

• Highly secured environments—To mitigate the risk against rouge DHCP or DNS server for new device discovery, administrators

must log in to each device individually and configure the Wyse Management Suite server URL. You can use either CA-signed or self-

signed certificates. However, Dell recommends that you use a CA-signed certificate. In Wyse Management Suite private cloud solution

with self-signed certificate, the certificate should be manually configured in every device. Also, the certificate must be copied to the

Agent Configuration folder to preserve the certificate and mitigate the risk against rouge DHCP or DNS server even after you

reimage the device.

The Agent Configuration folder is available at the following location:

○ Windows Embedded Standard devices—%SYSTEMDRIVE%\\Wyse\\WCM\\ConfigMgmt\\Certificates

○ ThinLinux devices—/etc/addons.d/WDA/certs

○ ThinOS devices—wnos/cacerts/

NOTE:

You must import the certificate to a thin client running ThinOS operating system using a USB drive or FTP

paths.

• Secured environments—To mitigate the risk against rouge DHCP or DNS server for new device discovery, administratos must

configure Wyse Management Suite server using CA-signed certificates. The device can fetch the Wyse Management Suite server

URL from the DHCP/DNS records and perform the CA validation. Wyse Management Suite private cloud solution with self-signed

certificate requires the certificate to be pushed to the device after first registration if the device does not have the certificate before

registration. This certificate is preserved even after you reimage or restart the device to mitigate the risk against rouge DHCP or DNS

server.

• Normal environments—The device obtains the Wyse Management Suite server URL from the DHCP/DNS records for Wyse

Management Suite private cloud that is configured with CA-signed or self-signed certificate. If CA validation option is disabled on the

device, Wyse Management Suite administrator is notified after you register the device for the first time. In this scenario, Dell

recommends that the administrators perform a certificate push to the device where the server is configured with self-signed

certificate. This environment is not available for public cloud.

Getting started with Wyse Management Suite