Administrator Guide

○ Local repository

○ Remote Wyse Management Suite repository

• Pull Type—Select either Default or Advanced based on your pull type requirement.

○ When the Default pull type is selected, the following options are displayed:

▪ Compress

▪ OS

▪ BIOS

▪ Recovery–—For ThinLinux 2.x

○ When the Advanced pull type is selected, a drop-down list for selecting the templates is displayed. Select any template which

is available by default.

NOTE: You can use the custom templates that are created manually by editing the existing or default

templates.

4. Click Prepare for Image Pull.

Results

When the Pull OS Image command is sent, the client device receives an image pull request from the server. An image pull request

message is displayed on the client side. Click either of the following options:

• Pull after Sysprep—The device restarts, and logs in to the operating system in a disabled state. Run the custom Sysprep. After the

custom sysprep is complete, the device boots to Merlin operating system and the image pull operation is performed.

NOTE: This option is applicable for Windows Embedded Standard devices.

• Pull now—The device boots to the Merlin operating system and the image pull operation is performed.

Request a log file

You can request a device log from Windows Embedded Standard, ThinOS, and ThinLinux devices. The ThinOS device uploads the system

logs. The Windows Embedded Standard uploads Wyse Device Agent logs and Windows Event viewer logs. Linux or ThinLinux uploads

Wyse Device Agent logs and system logs.

Prerequisites

The device must be enabled to pull the log file.

Steps

1. Go to the Devices page, and click a particular device.

The device details are displayed.

2. Click the Device Log tab.

3. Click Request Log File.

4. After the log files are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.

NOTE:

Linux or ThinLinux uploads the log file in .tar format. If you are extracting the files on Windows or ThinOS

9.x system , then you require 7zip or any other equivalent file.

Troubleshooting your device

You can view and manage the troubleshooting information using the Devices page.

Steps

1. On the Device Details page, click Troubleshooting tab.

2. Click Request Screen Shot.

You can capture the screenshot of the thin client with or without the client permission. If you select the Require User Acceptance

check box, then a message is displayed on the client. This option is applicable only for Windows Embedded Standard, Linux, and

ThinLinux devices.

3. Click Request Processes List, to view the list of the processes running on the thin client.

4. Click Request Services List, to view the list of the services running on the thin client.

Managing devices