Manualshelf

Administrator Guide

ManualsBrandsDell ManualsConverged InfrastructureWyse Management Suite
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Table Of Contents
Requesting a log file
About this task
To request a device log from Windows Embedded Standard, ThinOS and ThinLinux devices, do the following:
Steps
1. Go to the Devices page, and click a particular device.
The device details are displayed.
2. Click the Device Log tab.
3. Click Request Log File.
4. After the log files are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
Figure 10. Log file pull
NOTE:
● The device must be enabled to pull the log file.
● The ThinOS device uploads the system logs.
● The Windows Embedded Standard uploads Wyse Device Agent logs and Windows Event viewer logs.
● Linux or ThinLinux uploads Wyse Device Agent logs and system logs.
● Linux or ThinLinux uploads the log file in .tar format, if you are extracting the files on Windows system then you
require 7zip or any other equivalent file.
Troubleshooting your device
About this task
To view and manage the troubleshooting information, do the following:
Steps
1. On the Device Details page, click Troubleshooting tab.
2. Click Request Screen Shot.
You can capture the screen shot of the thin client with or without the client permission. If you select the Require User
Acceptance check box then a message is displayed on the client. This option is applicable only for Windows Embedded
Standard, Linux, and ThinLinux devices.
Managing devices
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