Administrator Guide

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Table Of Contents

Dell Wyse Management Suite Version 1.3 Administrator’s Guide
Introduction to Wyse Management Suite
- What is new in this release?
Getting started with Wyse Management Suite
- Logging in to Wyse Management Suite on public cloud
- Prerequisites to deploy Wyse Management Suite on private cloud
- Functional areas of management console
- Configuring and managing thin clients
Wyse Management Suite dashboard
- View alerts
- View the list of events
- View the device status
- Change user preferences
- Access online help
- Change your password
- Log out
Managing groups and configurations
- Add a group
- Edit a group
- Remove a group
- Edit an unmanaged group
- Configure a global level policy
- Configure a group level policy
- Configure a device level policy
- Edit the ThinOS policy settings
  - ThinOS—Wizard mode
  - ThinOS—Advanced mode
- Edit the Windows Embedded Standard policy settings
- Edit the Linux policy settings
- Edit the ThinLinux policy settings
- Editing Teradici policy settings
- Edit the Wyse Software Thin Client policy settings
Managing devices
- Methods to register devices to Wyse Management Suite
  - Registering ThinOS devices by using Wyse Device Agent
  - Registering Wyse Software Thin Client to Wyse Management Suite by using Wyse Device Agent
  - Registering Linux thin clients using Wyse Device Agent
  - Registering Wyse Embedded Standard Thin Clients to Wyse Management Suite by using Wyse Device Agent
  - Registering ThinLinux version 2.0 devices by using FTP INI method
  - Registering ThinLinux version 1.0 devices by using FTP INI method
  - Registering ThinOS devices by using the FTP INI method
  - Registering ThinLinux thin clients by using Wyse Device Agent
  - Registering devices by using DHCP option tags
  - Registering devices by using DNS SRV record
- Searching a device using filters
- Saving the current filter
- Querying the device status
- Locking the devices
- Restarting the devices
- Unregistering the devices
- Resetting to factory default settings
- Changing a group assignment
- Sending messages to devices
- Activating the devices
- Viewing device details
- Managing device summary
- Viewing system information
- Viewing device events
- Viewing installed applications
- Rename the thin client
- Configuring remote shadow connection
- Tagging devices
- Device compliance status
- Pulling Windows Embedded Standard or ThinLinux image
- Requesting a log file
- Troubleshooting your device
Apps and data
- Application policy
- Image policy
- Managing file repository
Managing rules
- Editing a registration rule
- Creating unmanaged device auto assignment rules
- Editing unmanaged device auto assignment rule
- Disabling and deleting rule
- Saving the rule order
- Adding a rule for alert notification
- Editing an alert notification rule
Managing Jobs
- Sync BIOS admin password
- Searching a scheduled job by using filters
- Scheduling the image policy
- Scheduling an application policy
- Scheduling the device command job
Managing Events
- Searching an event or alert by using filters
Managing users
- Adding a new admin profile
- Editing an admin profile
- Deactivating an admin profile
- Deleting an admin profile
- Editing a user profile
- Importing the CSV file
Portal administration
- Adding the Active Directory server information
  - Configuring Active Directory Federation Services feature on public cloud
- Importing users to public cloud through active directory
- Alert classifications
- Creating an Application Programming Interface-API accounts
- Accessing file repository
- Configuring other settings
- Managing Teradici configurations
- Enabling Two-Factor authentication
- Generating reports
- Enabling multi-tenant accounts
- Enabling custom branding
- Managing license subscription
- Managing system setup
Configuring Wyse Easy Setup by using Wyse Management Suite
- Installing Wyse Easy Setup
- Deploying a Wyse Easy Setup configuration
Configuring Wyse Converter for PCs by using Wyse Management Suite
- Registering Wyse Software thin client to Wyse Management Suite
- Registering Wyse Software Thin Client to Wyse Management Suite by using Wyse Device Agent
- Registering devices by using DHCP option tags to Wyse Management Suite
- Registering Wyse Software thin clients by using DNS SRV record to Wyse Management Suite
- Configuring the Wyse Software thin client by using Wyse Management Suite
Teradici device management
- Discovering Teradici devices
- CIFS use case scenarios
Troubleshooting Wyse Management Suite
Installing or upgrading Wyse Device Agent
- Upgrading Wyse Device Agent using Wyse Management Suite application policy
- Installing Wyse Device Agent manually
- Installing or upgrading Wyse Device Agents on ThinLinux and Linux clients
Wyse Management Suite feature matrix
Wireless profiles password editor
- Configuring windows wireless profile
- Configuring the Wireless Profiles Password Editor
- Limitations of Wireless Profiles Password Editor
Create and configure DHCP option tags
Create and configure DNS SRV records
Steps to change the host name to IP address

Table 283. Troubleshooting (continued)

Issue Workaround

You cannot perform RAW imaging using RSP through Wyse

Management Suite.

To perform ThinLinux RAW imaging through Wyse

Management Suite:

1. Create an FTP location.

2. Copy the RAW image to the FTP location.

3. Copy the RAW image file again from the Wyse

Management Suite Repository.

4. Create a Standard App policy with RAW image by

providing the FTP location, user name, and password as

install parameters.

5. Schedule a policy job.

Wyse Management Suite server does not work after you

install it with the remote database option on the same server

where MongoDB is installed.

Delete the stratus database entry if present.

Wyse Management Suite server user interface does not load

and log in to the server after installing the server.

The server hostname might contain underscore (_). Change

the hostname without an underscore in it.

Wyse Device Agent registration fails after installing the server

with custom ports.

Provide http/https prefix in the server field from the agent.

Static IP is not preserved on the thin client after an image

push (Sysprep).

Assign a static IP to the thin client and restart the device.

Wyse Device Agent user interface shows Service not

running or a blank screen when an upgrade or downgrade

is performed for ThinLinux Wyse Device Agent.

Wait for few seconds until all the services are running.

Unable to import users with LDAPS configuration. On the Wyse Management Suite server side do the following:

1. Import the AD domain server root certificate into Java Key

Store manually by running the following command:

<C:\ProgramFiles\DELL\WMS\jdk1.8.0_152\jre

\bin>keytool.exe> -importcert -alias "WIN-

O358EA52H8H" -keystore

"<C:\ProgramFiles\DELL\WMS\jdk1.8.0_152\jr

e\lib\security\cacerts>" -storepass

changeit -file "Root Certificate Path"

2. Restart Tomcat services.

In the Wyse Management Suite repository do the following:

1. Use the UI option to import the certificate to Java

Keystore.

2. Restart Tomcat services.

Multi monitor option is not present for Wyse software thin

client.

Multi monitor feature is not supported on Wyse Converter for

PCs.

Wyse Management Suite upgrade from 1.0 to 1.1 does not

work with external Mongo and embedded Maria database.

Upgrade directly to Wyse Management Suite 1.2.

Imaging through HTTP does not work. Ensure HTTP is enabled manually. From Wyse Management

Suite version 1.2 onwards, HTTP is disabled by default and

admin must enable from the Tomcat manually.

NOTE:

If the app download fails with https, try with http.

Ensure the firewall settings allows http port. The default

port is 8080.

194 Troubleshooting Wyse Management Suite