Administrator Guide
Table Of Contents
- Dell Wyse Management Suite Version 1.3.1 Administrator’s Guide
- Introduction to Wyse Management Suite
- Getting started with Wyse Management Suite
- Wyse Management Suite dashboard
- Managing groups and configurations
- Add a group
- Edit a group
- Remove a group
- Edit an unmanaged group
- Configure a global level policy
- Configure a group level policy
- Configure a device level policy
- Edit the ThinOS policy settings
- ThinOS—Wizard mode
- ThinOS—Advanced mode
- Configuring general settings
- Configuring general settings
- Configuring security settings
- Configuring keyboard settings
- Configuring display settings
- Configuring visual experience settings
- Schedule shutdown or reboot settings
- Configuring device information
- Configuring BIOS settings
- Configuring firmware upgrade
- Configuring device settings
- Configuring global INI settings
- Configuring central configuration settings
- Configuring advanced settings
- Configuring remote connections
- Configuring global session settings—ThinOS 8.5 and later versions
- Configuring USB redirection settings
- Configuring third party authentication settings
- Configuring citrix broker connection settings
- Configuring citrix HDX connection settings
- Configuring VMware broker connection settings
- Configuring VMware settings
- Configuring Microsoft broker connection settings
- Configuring Microsoft RDP connection settings
- Configuring vWorksapce broker connection settings
- Configuring AWS broker connection settings
- Configuring direct RDP connection settings
- Configuring direct ICA connection settings
- Configuring global printer settings
- Configuring printer settings
- Configuring WLAN global settings
- Configuring WLAN connections
- Configuring LAN connections
- Configure SCEP Settings
- Configure proxy Settings
- Edit the Windows Embedded Standard policy settings
- Configuring system personalization
- Configuring desktop experience
- Configuring network settings
- Configuring security and lockdown settings
- Configuring other settings
- Configuring remote connection settings—Citrix
- Configuring remote connection settings—VMware
- Configuring remote connection settings—RDP
- Configuring remote connection settings—Browser
- Configuring Latitude mobile thin client BIOS settings
- Configuring Wyse 7040 thin client BIOS settings
- Configuring device information
- Configuring Wyse Easy Setup settings
- Configuring VNC settings
- Configuring domain settings
- Configuring BIOS settings for Wyse 5070 thin client with Windows 10 IoT Enterprise
- Edit the Linux policy settings
- Configuring system personalization
- Configuring desktop experience
- Configuring login experience settings
- Configuring network settings
- Configuring security settings
- Configuring central configuration settings
- Configuring other settings
- Configuring VDI global settings
- Configuring remote connection settings—Citrix
- Configuring remote connection settings—VMware
- Configuring remote connection settings—RDP
- Configuring remote connection settings—Browser
- Configuring advanced settings
- Edit the ThinLinux policy settings
- Configuring system personalization
- Configuring desktop experience
- Configuring login experience
- Configuring network settings
- Configuring security settings
- Configuring central configuration settings
- Configuring other settings
- Configuring VDI global settings
- Configuring remote connection settings—Citrix
- Configuring remote connection settings—VMware
- Configuring remote connection settings—RDP
- Configuring remote connection settings—Browser
- Configuring advanced settings
- Configuring device information
- Configuring Wyse 3040 thin client BIOS settings
- Configuring BIOS settings for Wyse 5070 thin client with ThinLinux
- Editing Teradici policy settings
- Edit the Wyse Software Thin Client policy settings
- Configuring system personalization
- Configuring desktop experience
- Configuring network settings
- Configuring security and lockdown settings
- Configuring other settings
- Configuring remote connection settings—Citrix
- Configuring remote connection settings—VMware
- Configuring remote connection settings—RDP
- Configuring remote connection settings—Browser
- Configuring device information
- Configuring Wyse Easy Setup version settings
- Configuring VNC settings
- Configuring domain settings
- Managing devices
- Methods to register devices to Wyse Management Suite
- Registering ThinOS devices by using Wyse Device Agent
- Registering Wyse Software Thin Client to Wyse Management Suite by using Wyse Device Agent
- Registering Linux thin clients using Wyse Device Agent
- Registering Wyse Embedded Standard Thin Clients to Wyse Management Suite by using Wyse Device Agent
- Registering ThinLinux version 2.0 devices by using FTP INI method
- Registering ThinLinux version 1.0 devices by using FTP INI method
- Registering ThinOS devices by using the FTP INI method
- Registering ThinLinux thin clients by using Wyse Device Agent
- Registering devices by using DHCP option tags
- Registering devices by using DNS SRV record
- Searching a device using filters
- Saving the current filter
- Querying the device status
- Locking the devices
- Restarting the devices
- Unregistering the devices
- Resetting to factory default settings
- Changing a group assignment
- Sending messages to devices
- Activating the devices
- Viewing device details
- Managing device summary
- Viewing system information
- Viewing device events
- Viewing installed applications
- Rename the thin client
- Configuring remote shadow connection
- Tagging devices
- Device compliance status
- Pulling Windows Embedded Standard or ThinLinux image
- Requesting a log file
- Troubleshooting your device
- Methods to register devices to Wyse Management Suite
- Apps and data
- Application policy
- Configuring thin client application inventory
- Configuring Wyse Software thin client application inventory
- Creating and deploying standard application policy to thin clients
- Creating and deploying advanced application policy to thin clients
- Creating and deploying standard application policy to Wyse Software Thin Clients
- Creating and deploying advanced application policy to Wyse Software Thin Clients
- Image policy
- Managing file repository
- Application policy
- Managing rules
- Managing Jobs
- Managing Events
- Managing users
- Portal administration
- Adding the Active Directory server information
- Importing users to public cloud through active directory
- Alert classifications
- Creating an Application Programming Interface-API accounts
- Accessing file repository
- Configuring other settings
- Thin clients
- Managing Teradici configurations
- Enabling Two-Factor authentication
- Generating reports
- Enabling multi-tenant accounts
- Enabling custom branding
- Managing license subscription
- Managing system setup
- Configuring Wyse Easy Setup by using Wyse Management Suite
- Configuring Wyse Converter for PCs by using Wyse Management Suite
- Registering Wyse Software thin client to Wyse Management Suite
- Registering Wyse Software Thin Client to Wyse Management Suite by using Wyse Device Agent
- Registering devices by using DHCP option tags to Wyse Management Suite
- Registering Wyse Software thin clients by using DNS SRV record to Wyse Management Suite
- Configuring the Wyse Software thin client by using Wyse Management Suite
- Teradici device management
- Troubleshooting Wyse Management Suite
- Installing or upgrading Wyse Device Agent
- Wyse Management Suite feature matrix
- Wireless profiles password editor
- Create and configure DHCP option tags
- Create and configure DNS SRV records
- Steps to change the host name to IP address
Table 285. Troubleshooting
Issue Workaround
Mongo, Maria and Tomcat services are stopped after
restarting the Wyse Management Suite server.
Windows defender service deletes the Wyse Management
Suite related files. Check the defender service logs if any
deleted files. Retrieve the deleted files.
VC++ package takes 20 minutes to install. Ensure that the windows server is updated with the latest
service packs and updates.
Ensure that the Windows update is not in-progress while
installing the Wyse Management Suite.
ThinLinux agent upgrade from 2.0.24 to 2.2.11 is not working. ThinLinux devices with agent version 2.0.24 must be upgraded
to 2.1.23 before upgrading to 2.2.11 since 2.0.24 agent does
not install the .tar files.
Agent upgrade from 3.0.7 to 3.2.13 fails on the Wyse 3040
thin client with Thinlinux device.
Upgrade the agent to 3.0.10 version using package
wda3040_3.0.10-01_amd64.deb. This package is
bundled in Wyse Management Suite 1.2 installer and then
upgrade to the latest WDA 3.2.13.
The threadx 6.x teradici devices fails to register to EMSDK
after resetting the factory settings.
Connect the zero client to the NTP server before connecting
to the end device, similar to using the DHCP option. You can
also install a certificate with valid start date. The date must
fall before the firmware date.
When Wyse Management Suite UI is installed with embedded
Maria, remote mongo and database server is provided as
localhost in remote mongo, then the HTTP 404 Not Found
error is displayed.
Use local IP 127.0.0.1 or the server IP.
The image which is pulled by USB tool is not registered in
Wyse Management Suite server.
Modify the image version to .rsp file and register to Wyse
Management Suite.
Teradici server fails to sync, when IP address of the Wyse
Management Suite server is changed (EMSDK in the same
server) even after restarting the server.
Update the Teradici Server IP from the Portal >
Administration > Teradici > Edit server.
When importing the groups and devices using WDM default
Groups Types from the Import Tool, OS type is displayed
twice.
Restart the import process from beginning.
When you select the Set up page after changing the
Wyse Management Suite server IP address, the Error:Error
message is displayed.
Restart the Wyse Management Suite services after changing
the IP address.
After Wyse Management Suite fresh installation with custom
port (well-known ports), not able to launch Web UI.
Dell recommends to use port 1024 or greater.
In ThinLinux version 2.0, Media validation failed error
observed when you try to downgrade from 2.0.25 test build
to 2.0.22/2.0.14(5070/3040) released builds.
Install the latest version of Merlin above 3.7.7.
After merlin upgrade, boot files are not copied under /boot
folder
Uninstall and install the latest version of merlin.
Unable to login to the Wyse Management Suite server when
all the accounts are locked and 2FA option is enabled
Set the TwoStepVerificationEnabled value to False (0) from
the table stratus.tenant present in the MariaDB.
Troubleshooting Wyse Management Suite 197