Dell Wyse Management Suite Version 1.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 -2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Introduction....................................................................................................................................................4 Editions................................................................................................................................................................................ 4 2 Getting started with Wyse Management Suite..............................................................................................
1 Introduction Wyse Management Suite is the next generation management solution that lets you centrally configure, monitor, manage, and optimize your Dell Wyse thin clients. The new Suite makes it easier to deploy and manage thin clients with high functionality and performance, and ease of use. It also offers advanced feature options such as cloud versus on-premises deployment, manage-from-anywhere using a mobile application, enhanced security such as BIOS configuration and port lockdown.
2 Getting started with Wyse Management Suite This section provides information about the general features to help you get started as an administrator and manage thin clients from the Wyse Management Suite software. Topics: • Logging in to Wyse Management Suite on public cloud • Prerequisites to deploy Wyse Management Suite on private cloud Logging in to Wyse Management Suite on public cloud To log in to the Wyse Management Suite console, you must have a supported web browser installed on your system.
Prerequisites to deploy Wyse Management Suite on private cloud Table 1.
3 Installing Wyse Management Suite on private cloud A simple installation of Wyse Management Suite consists of the following: • Wyse Management Suite server (includes repository for application and operating system images) • Optional—Additional Wyse Management Suite repository servers (repositories for additional images, applications, and AD authentication) • Optional—HTTPS certificate from a Certificate Authority such as www.geotrust.com/.
Figure 1. Welcome screen 3 On the Setup Type page, select the components that you want to install, and click Next. The available options are: • Wyse Management Suite—There are two setup types available for Wyse Management Suite components. – Typical—Requires minimum user interaction and installs embedded databases. – Custom—Requires maximum user interactions and is recommended for advanced users. For more information, see Custom installation.
Figure 2. Setup type screen In case EM SDK is already installed on the setup from a previous installation of WDM, a notification window is displayed stating that the existing EM SDK will be updated if required. 4 Select Typical as the Setup Type. Enter the new Database Credentials for the embedded databases. Also, enter the new Administrator Credentials and click Next. NOTE: The administrator credentials are required to log in to the Wyse Management Suite web console after the installation.
Figure 3. Credentials 5 On the Configuration page, configure the shared folder and access rights for the CIFS user. The available options are: • Use an Existing user—Select this option to validate credentials for the existing user. • Create a New user—Select this option and enter the credentials to create a new user. Figure 4.
Figure 5. CIFS user credentials 6 Select a path to install the software, and the path to install the local tenant file repository, and then click Next. The default path of the destination folder to install the software is C:\Program Files\DELL\WMS. Figure 6. Destination 7 Click Next.
Figure 7. Summary The Pre-Installation Summary page is displayed. 8 Click Next to install the software. The installer takes approximately 4–5 minutes to complete the installation. However, it may take longer if dependent components such as VC-runtime are not installed on the system. 9 Click Launch to open the Wyse Management Suite web console. 10 On the web console, click Get Started. Figure 8. Welcome page 11 Select your preferred license.
• If you select the license type as Pro, you must import a valid Wyse Management Suite license. To import the Wyse Management Suite license, enter the requested information to import license if your server has internet connectivity. Also, you can generate the license key by logging in to Wyse Management Suite public cloud portal and entering the key into the license key field. Figure 9. License type Figure 10.
Figure 11. Portal administration c Enter the number of thin client seats. d Click Export. NOTE: To export the license, select WMS 1.2, WMS 1.1, or WMS 1.0 from the drop-down list. The summary page shows the details of the license after the license is successfully imported. 12 Enter your SMTP server information, and click Save. NOTE: You can skip this screen and make changes later in the console.
Figure 12. Email alert NOTE: You must enter valid SMTP server information to receive email notifications from the Wyse Management Suite. 13 Import your SSL certificate to secure communications with the Wyse Management Suite server. Enter the public, private, and apache certificate and click the Import button. Importing the certificate takes three minutes to configure and restart Tomcat services.
Figure 13. Key or certificate value pair Figure 14. PKCS-12 14 Click Next. 15 Click Sign in to WMS. The Dell Management Portal login page is displayed.
Figure 15. Sign in page Figure 16. Dell Management Portal NOTE: Licenses can be upgraded or extended at a later point from the Portal Administration page.
Topics: • Logging in to Wyse Management Suite • Functional areas of management console • Configuring and managing thin clients • Creating policy group and updating configuration • Registering new thin client Logging in to Wyse Management Suite To log in to the management console, do the following: 1 If you are using Internet Explorer, disable the Internet Explorer Enhanced Security and the Compatibility View settings.
You can also configure the following: • Settings or policies that apply to all devices in the tenant account which are set at the Default Policy group. These settings and policies are the global set of parameters that all groups and subgroups inherit from. • Settings or parameters that are configured at lower-level groups take precedence over the settings that were configured at the parent or higher-level groups.
1 Log in as an administrator. 2 To create a policy group, do the following: 3 a Select Groups & Configs, and click the + button on the left pane. b Enter the group name and description. c Select the Enabled check-box. d Enter the group token. e Click Save. To update or edit a policy group, do the following: a Click Edit Policies, and select the operating system that the policy is intended to manage. b Select the policies to be modified, and complete the configuration.
The Central Configuration window is displayed. 2 Click the WDA tab. WMS is selected by default. NOTE: WDA service automatically runs after the client boot up process is complete. Figure 17. Central Configuration 3 Select the Enable Wyse Management Suite check box to enable Wyse Management Suite. 4 Enter the Group Registration Key as configured by your administrator for the desired group. 5 Select the Enable WMS Advanced Settings option, and enter the WMS server or MQTT server details.
Registering ThinOS devices using INI files If you want to configure the ThinOS devices using wnos.ini, or xen.ini, then the additional information can be published in the .ini files to inform the devices to check in to a Wyse Management Suite server. Examples: • Example for ThinOS 8.5: WDAService=yes \ Priority=WMS WMSEnable=yes \ Server= \ CAValidation=no \ Override=yes • Example for ThinOS 8.4: WDAService=yes \ Priority=CCM CCMEnable=yes \ CCMServer= \ GroupPrefix=< Prefix > \ G
Table 2. Registering device by using DHCP option tags Option Tag Description Name—WMS This tag points to the Wyse Management Suite server URL. For example, wmsserver.acme.com:443, where wmsserver.acme.com is fully qualified domain name of the server where Wyse Management Suite is installed. For links to register your devices in Wyse Management Suite in public cloud, see Getting started with Wyse Management Suite on public cloud.
Table 3. Configuring device by using DNS SRV record URL/Tag Description Record Name—_WMS_MGMT This record points to the Wyse Management Suite server URL. For example, wmsserver.acme.com:443, where wmsserver.acme.com is fully qualified domain name of the server where Wyse Management Suite is installed. For links to register your devices in Wyse Management Suite in public cloud, see Getting started with Wyse Management Suite on public cloud. Record FQDN—_WMS_MGMT._tcp.
4 Deploying applications to thin clients The standard application policy allows you to install a single application package and requires reboot before and after installing each application. Using the advanced application policy, you can install multiple application packages with only two reboots. The advanced application policy also supports execution of pre and post installation scripts that may be needed to install a particular application. For more information, see Appendix B.
Figure 18. Add Standard App Policy a Select Policy Name, Group, Task, Device Type, and TC Application. b To deploy this policy to a specific operating system or a platform, select either OS Subtype Filter or Platform Filter. Timeout displays a message on the client which gives you time to save your work before the installation begins. Specify the number of minutes the message dialog should be displayed on the client.
c To automatically apply this policy to a device that is registered with Wyse Management Suite, select Apply the policy to new devices from the Apply Policy Automatically drop-down list. NOTE: 6 7 • The app policy is applied, when any device is moved to the defined group or registered directly to the group. • If you select Apply the policy to devices on check in, the policy is automatically applied to the device at check-in to the Wyse Management Suite server.
Figure 19. App Policy Job 9 To create the job, click Preview and schedules are displayed on the next page. 10 You can check the status of the job by navigating to the Jobs page.
5 Uninstalling Wyse Management Suite To uninstall Wyse Management Suite, do the following: 1 Double-click the WMS icon. The uninstaller wizard is initiated, and the Wyse Management Suite uninstaller screen is displayed. 2 Click Next. By default, the Remove radio button is selected that uninstalls all the Wyse Management Suite installer components.
6 Troubleshooting Wyse Management Suite This section provides troubleshooting information for Wyse Management Suite. Problems with accessing Wyse Management Suite web console • Problem: When you attempt to connect to the Wyse Management Suite console, authentication GUI is not displayed and an HTTP Status 404 page is displayed.
– If automatic discover is enabled, check if DHCP or DNS SRV records are configured correctly. Also, check the server URL and the group tokens. – Check if you can register the device manually. – Check if you are using self-signed or well known certificates. NOTE: By default Wyse Management Suite installs self-signed certificates. CA validation must be disabled for devices to communicate with the Wyse Management Suite server.
A Remote database A remote or cloud database (DB) is a database that is built for a virtualized environment, such as hybrid cloud, public cloud, or private cloud. In Wyse Management Suite, you can configure either the Mongo database (MongoDB) or the Maria database (MariaDB) or both databases based on your requirement. Topics: • Configure Mongo database • Configure Maria database Configure Mongo database Mongo database (MongoDB) operates on the Transmission Control Protocol (TCP) port number 27017.
pwd:"PASSWORD", roles:[{role:"userAdminAnyDatabase",db:"admin"}, {role:"dbAdminAnyDatabase",db:"admin"}, {role:"readWriteAnyDatabase",db:"admin"}, {role:"dbOwner",db:"stratus"}] } ) 12 To switch to the stratus database, run the following command: use stratus; 13 To stop the MongoDB services, run the following command: net stop mongoDB 14 Add an authentication permission to the admin DB. Modify the mongod.cfg file to the following: systemLog: destination:file path:c:\data\log\mongod.
B Custom installation In custom installation, you can select a database to set up Wyse Management Suite, and you must know the basic technical working knowledge of Wyse Management Suite. Dell recommends custom installation only for advanced users. 1 Select the Setup Type as Custom, and click Next. Figure 20. Setup type The Mongo Database Server page is displayed. 2 Select either Embedded MongoDB or External MongoDB as the Mongo database server.
Figure 21. Embedded Mongo Database Server • If External MongoDB is selected, then provide user name, password, database server details, and the port details, and click Next. NOTE: The port field populates the default port which can be changed. Figure 22. External MongoDB The MariaDB Database Server page is displayed. 3 Select either Embedded MariaDB or External MariaDB as the MariaDB database server. • If Embedded MariaDB is selected, provide user name and password, and click Next.
Figure 23. Embedded MariaDB • If External MariaDB is selected, provide user name, password, database server details and the port details, and click Next. The port field populates the default port which can be changed. Figure 24.
• MQTT v3.1 Broker • Memcached Figure 25. Port selection NOTE: Wyse Management Suite uses the Maria database and Mongo database for the following: Maria database—Relational database for data that requires well-defined structure and normalization Mongo database—No-SQL database for performance and scalability To complete the installation, follow the steps in the section Installing WMS on-premise and initial setup.
C Wyse Management Suite feature matrix The following table provides information about the features supported for each subscription type: Table 4.
Features Wyse Management Suite Standard Wyse Management Suite Pro-private cloud Wyse Management Suite Procloud edition Delegated administration Not supported Supported Supported Dynamic group creation and assignment based on device attributes Not supported Supported Supported Two-factor authentication Supported Supported Supported Active directory authentication for role based administration.
D Accessing file repository File repositories are places where files are stored and organized. Wyse Management Suite has two types of repositories: • Local Repository—During the Wyse Management Suite private cloud installation, provide the local repository path in the Wyse Management Suite installer. After the installation, go to Portal Admin > File Repository and select the local repository. Click the Edit option to view and edit the repository settings.
E Create and configure DHCP option tags To create a DHCP option tag, do the following: 1 Open the Server Manager. 2 Go to Tools, and click DHCP option. 3 Go to FQDN > IPv4 and right-click IPv4. Figure 26. DHCP 4 Click Set Predefined Options. The Predefined Options and Values window is displayed. 5 From the Option class drop-down list, select the DHCP Standard Option value.
Figure 27. Predefined Options and Values 6 Click Add. The Option Type window is displayed. Figure 28. Option Type The options must be either added to the server options of the DHCP server or scope options of the DHCP scope. Configuring the DHCP option tags • To create the 165 Wyse Management Suite server URL option tag, do the following: a Enter the following values, and click OK.
– Description—WMS_Server b Enter the following value, and then click OK. String—WMS FQDN For example, WMSServerName.YourDomain.Com:443 Figure 29. 165 Wyse Management Suite server URL option tag • To create the 166 MQTT server URL option tag, do the following: a Enter the following values, and click OK. – Name—MQTT – Data type—String – Code—166 – Description—MQTT Server b Enter the following value, and click OK. String—MQTT FQDN For example, WMSServerName.YourDomain.
Figure 30. 166 Wyse Management Suite server URL option tag • To create the 167 Wyse Management Suite CA Validation server URL option tag, do the following: a Enter the following values, and click OK. – Name—CA Validation – Data type—String – Code—167 – Description—CA Validation b Enter the following values, and click OK.
Figure 31. 167 Wyse Management Suite server URL option tag • To create the 199 Wyse Management Suite Group Token server URL option tag, do the following: a Enter the following values, and click OK. – Name—Group Token – Data type—String – Code—199 – Description—Group Token b Enter the following values, and click OK.
Figure 32.
F Create and configure DNS SRV records To create a DNS SRV record, do the following: 1 Open the Server Manager. 2 Go to Tools, and click DNS option. 3 Go to DNS > DNS Server Host Name > Forward Lookup Zones > Domain > _tcp and right-click the _tcp option. Figure 33. DNS manager 4 Click Other New Records. The Resource Record Type window is displayed.
Figure 34. Resource Record Type a 48 To create Wyse Management Suite server record, enter the following details and click OK.
Figure 35. _WMS_MGMT service b To create MQTT server record, enter the following values, and then click ÓK.
Figure 36. _WMS_MQTT service 6 Go to DNS > DNS Server Host Name > Forward Lookup Zones > Domain and right-click the domain. 7 Click Other New Records.
Figure 37. Resource Record Type a To create Wyse Management Suite Group Token record, enter the following values, and click OK.
Figure 38. _WMS_GROUPTOKEN record name b 52 To create Wyse Management Suite CA validation record, enter the following values, and then click OK.
Figure 39.
G Creating and deploying advanced application policy to thin clients To deploy an advanced application policy to thin clients, do the following: 1 Copy the application and the pre/post install scripts (if necessary) to deploy to the thin clients in the thinClientApps folder in the local repository or the Wyse Management Suite repository. 2 Go to Apps&Data > AppInventory and select Thin Client to verify if the application is registered. 3 Click Thin Client under App Policies.
d If you want to deploy this policy to specific operating system or platform, select OS Subtype Filter or Platform Filter. e Timeout displays a message on the client which gives you time to save your work before the installation begins. Specify the number of minutes the message dialog should be displayed on the client.
H Registering Windows Embedded Standard device manually Windows Embedded Standard devices can be registered manually by launching the WDA UI icon on the taskbar. 1 Select Wyse Management Suite-WMS as the management server. 2 Enter an appropriate tenant and group name. If this field is left blank, devices are registered to an unmanaged group. (Optional) 3 Click Register. Figure 42.
I Registering Linux device manually Linux devices can be registered manually by launching the WDA UI icon from System Settings. 1 Enter the WMS Server details. 2 Enter an appropriate tenant and group name. If this field is left blank, devices are registered to an unmanaged group. (Optional) 3 Click Register. The device is registered to the Wyse Management Suite console. Figure 43.
J Terms and definitions The following table lists the terms used in this document and their definitions: Table 5. Terms and definitions Terminology Definition Private cloud Wyse Management Suite server installed on the cloud that is private to your organization’s datacenter. WDA Wyse Device Agent which resides in the device and acts as an agent for communication between server and client.
