Users Guide

Getting help

Topics:

• Contacting Dell EMC

• Dell SupportAssist

• Locating Service Tag

• Quick Resource Locator

Contacting Dell EMC

Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you

can nd contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and

product, and some services may not be available in your area. To contact Dell EMC for sales, technical assistance, or customer service

issues:

1 Go to Dell.com/support/home

2 Select your country from the drop-down menu on the lower right corner of the page.

3 For customized support:

a Enter your system Service Tag in the Enter your Service Tag eld.

b Click Submit.

The support page that lists the various support categories is displayed.

4 For general support:

a Select your product category.

b Select your product segment.

c Select your product.

The support page that lists the various support categories is displayed.

5 For contact details of Dell EMC Global Technical Support:

a Click Global Technical Support.

b The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support

team.

Dell SupportAssist

For an enhanced Support Experience, Dell recommends installing and conguring Dell SupportAssist.

Dell SupportAssist is a software application that transparently collects information about your system and automatically creates support

cases when issues are detected. Dell SupportAssist helps Dell to provide you an enhanced, personalized, and ecient support experience.

Dell uses the data to solve common problem, designs and markets the products.

For more information about installing and conguring Dell SupportAssist, see: https://www.dell.com/en-us/work/learn/supportassist-

servers-storage-networking.

Locating Service Tag

Your system is identied by a unique Express Service Code and Service Tag number. This information is used by Dell to route support calls

to the appropriate service provider.

20 Getting help