Users Guide

connection on your
tablet.
• Disable Wi-Fi or
mobile broadband
when not in range of
any wireless networks.
• Enable airplane mode.
Battery charge values are
not accurate
• Press and hold the
power button for 10
seconds to forcefully
turn off the tablet, and
force the system to
obtain a new reference
point for the battery
charge value (do not
follow the regular
Windows shutdown
process).
• Perform a full battery
charge/discharge
cycle to recalibrate the
battery charge value
by charging the tablet
until the battery is fully
charged and run the
battery power until the
tablet shuts itself
down.
Battery is fully charged
(battery charge is at 100%)
but the battery-charging
status light is on
Battery charge jumps
from 90% to 100% when
the battery is charging
Network problem
Problems
Possible causes Possible solutions
No wireless connection The wireless connection is
not enabled.
Check if the wireless radio
is on. See Wi-Fi
The wireless connection is
out of range.
Try to get closer to the
wireless access point.
Slow internet connections The signal strength is not
strong enough.
Contact your internet
service provider (ISP).
Unable to pair with a
Bluetooth device
• Ensure Bluetooth is
enabled on both the
tablet and the device
you are trying to pair
with.
Troubleshooting 32