XPS 13 9300 Service Manual Regulatory Model: P117G Regulatory Type: P117G001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working inside your computer....................................................................................................... 5 Before working inside your computer................................................................................................................................. 5 Safety instructions................................................................................................................................................................
System setup options......................................................................................................................................................... 39 Updating the BIOS in Windows ........................................................................................................................................ 48 Updating BIOS on systems with BitLocker enabled..................................................................................................
1 Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
NOTE: The color of your computer and certain components may appear differently than shown in this document. Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent problems or a shortened product life span.
• • • Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles.
2 Removing and installing components Recommended tools The procedures in this document may require the following tools: • • • • Phillips screwdriver #0 Phillips screwdriver #1 Torx #5 (T5) screwdriver Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
Major components of XPS 13 9300 The following image shows the major components of XPS 13 9300. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
Removing and installing components 11
Steps 1. Remove the eight screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly. 2. Starting from the bottom-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover from the side where the hinges are; doing so may damage the base cover. 3.
Steps 1. Connect the battery cable to the system board, if applicable. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.
3. Replace the eight screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Follow the procedure in After working inside your computer. Battery Lithium-ion battery precautions CAUTION: • Exercise caution when handling Lithium-ion batteries. • Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter from the system to allow the battery to drain.
Steps 1. Remove the five screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly. 2. Disconnect the battery cable from the system board, if applicable. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer.
Steps 1. Loosen the captive screw that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the system board. 3. Using a plastic scribe, disconnect the left antenna cable from the wireless card. 4. Note the routing of the left antenna cable. 5. Starting from the wireless card, remove each antenna cable from the routing guides, toward the respective antennas. 6.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Gently slide the solid-state drive into the solid-state drive slot. 3. Align the solid-state drive shield with the alignment post, and align the screw hole on the solid-state drive shield with the screw hole on the system board. NOTE: The size of the solid-state drive shield is specific to the size of the solid-state drive that is shipped with your computer.
Fans Removing the fans Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the fans and provide a visual representation of the removal procedure.
Steps 1. Peel the tape that secures the fan A cable to the system board. 2. Disconnect the fan A cable from the system board. 3. Remove the two screws (M1.6x2.5) that secure fan A to the system board. 4. Lift fan A off the system board. 5. Peel the tape that secures the fan B cable to the system board. 6. Disconnect the fan B cable from the system board. 7. Remove the two screws (M1.6x2.5) that secure fan B to the system board. 8. Lift fan B off the system board.
Steps 1. Align the screw holes on fan B with the screw holes on the system board. 2. Replace the two screws (1.6x2.5) that secure fan B to the system board. 3. Connect the fan B cable to the system board. 4. Adhere the tape that secures the fan B cable to the system board. 5. Align the screw holes on fan A with the screw holes on the system board. 6. Replace the two screws (1.6x2.5) that secure fan A to the system board. 7. Connect the fan A cable to the system board. 8.
Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. NOTE: The heat sink may become hot during normal operation.
NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2.
Removing and installing components
Steps 1. Loosen the three captive screws that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Disconnect the camera cable and the display cable from the system board. 4. Remove the three screws (M1.2x2) that secure the display-assembly cable holder to the palm-rest and keyboard assembly. 5. Remove the three screws (M2.5x4.5) that secure the left hinge to the system board and the palm-rest and keyboard assembly. 6.
Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
Removing and installing components 27
Steps 1. Slide the palm-rest and keyboard assembly under the display-assembly hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the three screws (M2.5x4.5) that secure the left hinge to the system board and the palm-rest and keyboard assembly. 4. Replace the three screws (M2.5x4.5) that secure the right hinge to the system board and the palm-rest and keyboard assembly. 5.
System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. 2. 3. 4. 5. 6. 7.
Removing and installing components
Steps 1. Loosen the captive screw that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the system board. 3. Using a plastic scribe, disconnect the antenna cables from the wireless card. 4. Note the routing of the left and the right antenna cables. 5. Starting from the wireless card, remove each antenna cable from the routing guides, toward their respective antennas. 6.
Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board.
Removing and installing components 33
Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M1.2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Replace the three screws (M1.2x2) that secure the system board to the palm-rest and keyboard assembly. 4. Replace the four screws (M1.4x4) that secure the system board to the palm-rest and keyboard assembly. 5.
Next steps 1. Install the display assembly. 2. Install the solid-state drive. 3. Install the heat sink. NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the procedure and avoids breaking the thermal bond between the system board and the heat sink. 4. Install the fans. 5. Install the battery. 6. Install the base cover. 7. Follow the procedure in After working inside your computer.
About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure. Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. 2. 3. 4. 5. 36 Install the system board. Install the display assembly. Install the battery. Install the base cover. Follow the procedure in After working inside your computer.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • • Removable Drive (if available) STXXXX Drive (if available) • • • Optical Drive (if available) SATA Hard Drive (if available) Diagnostics NOTE: XXX denotes the SATA drive number. NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen. The boot sequence screen also displays the option to access the System Setup screen.
Overview 64-Bit Technology Displays whether 64-bit technology is used. MEMORY Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. DEVICES Panel Type Displays the Panel Type of the computer.
System Configuration Default: ON SATA Operation Configures operating mode of the integrated SATA hard drive controller. Default: RAID On. SATA is configured to support RAID (Intel Rapid Restore Technology). Drive Information Displays the information of various onboard drives. Enable SMART Reporting Enables or disables Self-Monitoring, Analysis, and Reporting Technology (SMART). Default: OFF Enable Audio Enables or disables all integrated audio controller.
System Configuration Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running on battery. The keyboard backlight timeout value is only effect when the backlight is enabled. Default: 10 seconds Table 6. System setup options—Video menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power.
Security Key Storage Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS. Disabling this setting restricts the ability to use the TPM for storing owner data. Default: ON SHA-256 Enables or disables the BIOS and the TPM to use the SHA-256 hash algorithm to extend measurements into the TPM PCRs during BIOS boot. Default: ON Clear Enables or disables the computer to clear the PTT owner information, and returns the PTT to the default state.
Secure Boot NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off. Secure Boot Mode Selects the Secure Boot operation mode. Default: Deployed Mode NOTE: Deployed Mode should be selected for normal operation of Secure Boot. Table 10. System setup options—Expert Key Management menu Expert Key Management Enable Custom Mode Enables or disables the keys in the PK, KEK, db, and dbx security key databases to be modified.
Power Management Default: ON Auto On Time Enables the computer to automatically power on for defined days and times. Default: Disabled. The system will not automatically power up. Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system. Default: OFF NOTE: If enabled, the computer will not go to sleep, Intel Rapid Start will be disabled automatically, and the operating system power option will be blank if it was set to Sleep.
POST Behavior Default: ON Fn Lock Enables or disables the Fn lock mode. Default: ON Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is selected, the F1-F12 keys scan the code for their secondary functions. Warnings and Errors Selects an action on encountering a warning or error during boot. Default: Prompt on Warnings and Errors. Stop, prompt, and wait for user input when warnings or errors are detected.
Table 16. System setup options—Maintenance menu Maintenance Asset Tag Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot be changed. Service Tag Displays the Service Tag of the computer. BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot Block portion is intact and functioning.
SupportAssist BIOSConnect Enables or disables cloud Service OS recover if the main operating system fails to boot with the number of failures equal to or greater than the value specified by the Auto OS Recovery Threshold setup option. Default: ON Updating the BIOS in Windows Prerequisites It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power outlet.
NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: https:// www.dell.com/support/article/sln143196/ Steps 1. Download the BIOS update .EXE file to another system. 2. Copy the file e.g. O9010A12.EXE onto the bootable USB Flash drive. 3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 5.
To update your BIOS from the F12 One-Time boot menu, you will need: • • • • USB key formatted to the FAT32 file system (key does not have to be bootable) BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key AC power adapter connected to the system Functional system battery to flash the BIOS Perform the following steps to execute the BIOS update flash process from the F12 menu: CAUTION: Do not power off the system during the BIOS update process.
5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS.
7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.
• • Only lower case letters are valid, upper case letters are not valid. Only the following special characters are valid: Space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and a message prompt's you to save the changes. 5. Press Y to save the changes. The computer reboots.
5 Troubleshooting Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system.
System diagnostic lights When static, the power and battery-charge status light indicates the power mode that your computer is in. When blinking in different patterns, the power and battery-charge status light indicates the respective issues that your computer is encountering. Static power and battery-charge status light The following table lists the status of your computer based on the power and battery-charge status light. Table 20.
Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been disconnected from the system board. The following procedure provides the instructions on how to release the flea power: Steps 1. Turn off your computer. 2. Remove the base cover. NOTE: The battery must be disconnected from the system board (see Step 4 in Removing the base cover). 3.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
