Reference Guide

Software and Applications
Absolute
Absolute provides persistent endpoint security and data risk management solutions for computers, tablets, and smartphones.
Persistence technology enables you to consistently assess risk, secure the lifecycle of each device, and preemptively respond to
security incidents.
NOTE: Persistence technology may not be supported on all computers.
Getting Help on Absolute
Dell provides help on persistence technology through Absolute Software. You can contact Absolute Software for help on
installation, configuration, usage, and troubleshooting.
To contact Absolute Software see the Absolute Software website at www.absolute.com or send an email to
[e-mail].
My Dell Downloads
My Dell Downloads is a software repository that enables you to download and install software that was pre-installed on your
computer but did not receive the media for.
NOTE: My Dell Downloads may not be available in all regions.
NOTE: You must register to access My Dell Downloads.
My Dell Downloads enables you to:
● View software originally shipped with your computer.
● Download and install entitled software.
● Change your My Dell Downloads account password.
To register and use My Dell Downloads:
1. Go to smartsource.dell.com/Web/Welcome.aspx.
2. Follow the on-screen instructions to register your computer.
3. Reinstall the software or create a backup media for future use.
Dell SupportAssist
SupportAssist provides information about the Product, Model, Risk Notification, Service Tag, Express Service Code and
Warranty details. Some features include:
● Notifications—provide messages about the overall health of the system and offers self-help options to resolve issues.
● Checkup status—provides diagnostics information, tools and utilities to detect and fix system issues.
● System Info—provides complete information about the system software and hardware configuration.
● Support—provides Product Support information's such as: contact options, manuals, forums and more. The following links
and Dell Resources are available in the Support section
Downloading Dell SupportAssist
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