Reference Guide

SupportAssist is already installed on all new Dell computers and tablets. To reinstall SupportAssist, download the application and
run the installation program.
Accessing SupportAssist
● Windows 10—Click or tap the Dell Help & Support icon on the Start screen.
● Windows 8.1— Click or tap the My Dell icon on the Start screen.
● Windows 7—Click Start > All Programs > Dell > My Dell > My Dell.
PC Check
NOTE: PC checkup is available only on selected models.
Use PC Checkup to check your hard‑drive usage, run hardware diagnostics, and track the changes made to your computer.
● Drive Space Manager—Manage your hard drive using a visual representation of the space consumed by each type of file.
● Performance and Configuration History—Monitor system events and changes over time. This utility displays all hardware
scans, tests, system changes, critical events, and restoration points of the system.
○ Detailed System Information—View detailed information about your hardware and operating system configurations;
access copies of your service contracts, warranty information, and warranty renewal options.
○ Get Help—View Dell Technical Support options, Customer Support, Tours and Training, Online Tools, Service Manual,
Warranty Information, FAQs, and so on.
○ Backup and Recovery—Access system recovery tools that allow you to:
￭ Create a Dell Factory Image Restore file on your computer to restore your computer at a later point.
￭ Create a Backup and Recovery media.
○ System Performance Improvement Offers—Acquire software and hardware solutions that help improve your system
performance.
Solution Station
Solution Station is a one stop shop for premium support services providing computer configuration and maintenance, networking
setup and support, home entertainment installation, and so on.
You can choose from one of the following support categories depending on your needs:
● phone support
● on‑site support (in-home support)
● online services.
Featured services include a free PC health check to optimize and speed‑up your computer, help with common errors and
troubleshooting, virus and spyware removal, wireless network setup, and more. You can also find articles and FAQs on the most
common problems and instructions on performing common tasks.
The support categories provide flexible pricing and varying degrees of customer involvement in issue resolution.
Solution Station offerings
Table 9. Solution Station offerings
Type Offerings
Warranty and ongoing care Extend warranty or service, contact
Dell Tech Concierge
Installations and setup Computer setup
Wireless network setup
Software installation
Windows operating system installation
Internal hardware upgrades
TV and home theater installation
42 Software and Applications