XPS 13 2-in-1 (9310 2n1) Service Manual Regulatory Model: P103G Regulatory Type: P103G002 November 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 5 Before working inside your computer.............................................................................................................................5 Safety instructions..............................................................................................................................................................
Clearing BIOS (System Setup) and System passwords.......................................................................................... 48 Chapter 5: Troubleshooting.........................................................................................................49 Locate the Service Tag or Express Service Code of your Dell computer ..............................................49 Recovering the operating system......................................................................................
1 Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader.
● ● ● ● ● mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● ● ● ● Phillips screwdriver #00 (used for M1.6, M2 screw types) Phillips screwdriver #0 (used for M2.
Table 1. Screw list (continued) Component Secured to Screw type Quantity USB Type-C bracket System board M1.6x3 1 USB Type-C bracket System board M1.6x2 1 System board Palm-rest assembly M1.6x2.5 4 System board Palm-rest assembly M1.2x3 3 System board Palm-rest assembly M1.2x4 (captive screw) 1 Keyboard assembly Palm-rest assembly M1.2x1.4 38 Keyboard assembly Palm-rest assembly M1.2x1.
1. 2. 3. 4. 5.
6. 7. 8. 9. 10. 11. 12. Palm-rest assembly Left speaker Display assembly Right speaker Keyboard assembly USB Type-C port bracket Right fan NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer.
Removing and installing components
Steps 1. Remove the eight Torx screws (M2x4.5) that secure the base cover to the palm-rest assembly. 2. Starting from the bottom-left corner, pry the base cover in the direction of the arrows to release it from the palm-rest assembly. CAUTION: Do not pull on or pry the base cover from the top as it may damage the base cover. 3. Hold both sides of the base cover and rotate from front to back to remove from palm rest assembly.
Steps 1. Align and secure the back of the base cover on the palm-rest assembly, and then snap the base cover into place. 2. Replace the eight Torx screws (M2x4.5) that secure the base cover to the palm-rest assembly. Next steps 1. Follow the procedure in After working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it.
● Do not apply pressure to the surface of the battery. ● Do not bend the battery. ● Do not use tools of any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components. ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous.
Steps 1. Remove the Torx 5 screw (M1.6x3.4) that secures the battery cable to the system board. 2. Disconnect the battery cable from the interposer board. NOTE: Remove the interposer board immediately after disconnecting the battery cable to avoid misplacing it. Hold the edges of the interposer board to avoid damaging the pins on it. NOTE: The interposer board is not polarity sensitive and both sides are compatible. 3. Remove the interposer board from the system board. 4. Remove the seven screws (M1.
Steps 1. Adhere the magnet and the metal bar to the battery. NOTE: Install the magnet and the metal bar from the faulty battery. 2. Align the screw holes on the battery with the screw holes on the system board and palm-rest assembly. 3. Replace the two screws (M1.2x4) that secure the battery to the system board. 4. Replace the seven screws (M1.6x3) that secure the battery to the palm-rest assembly. 5. Place the interposer board to the connector on the system board.
Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following images indicate the location of display assembly and provide a visual representation of the removal procedure.
Steps 1. Loosen the captive screw (M1.6x3) that secures the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Peel the tapes that secure the display cable and camera cable to the system board. 4. Using the tape as a pull tab, disconnect the display cable and camera cable from the system board. 5. Remove the display cable and camera cable from the routing guides on the system board. 6. Remove the four screws (M2.
Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of display assembly and provide a visual representation of the installation procedure.
Steps 1. Slide the palm-rest assembly under the display assembly. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the four screws (M2.5x3) that secure the display hinges to the palm-rest assembly. 4. Route the display cable and camera cable through the routing guides on the system board.
5. Connect the display cable and camera cable to the system board. 6. Adhere the tapes that secure the display cable and camera cable to the system board. 7. Align and place the display-cable bracket on the system board. 8. Tighten the captive screw (M1.6x3) that secures the display-cable bracket to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Speakers Removing the speakers Prerequisites 1.
Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of speakers and provides a visual representation of the installation procedure. Steps 1. Slide the speakers into the slots on the palm-rest assembly. NOTE: Ensure that there is no adhesive residue from the faulty speakers that are removed previously. 2.
System board Removing the system board Prerequisites CAUTION: Back up all files on the solid-state drive (SSD) to an external storage device before getting your device ready for service. The SSD is soldered onto the system board, and the service replacement board does not have an operating system that is preinstalled on it. Restore files from your backup after the device has been serviced with its reinstalled operating system. 1. Follow the procedure in Before working inside your computer. 2.
Removing and installing components 25
Steps 1. Loosen the captive screw (M1.6x3) that secures the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Peel the tapes that secure the display cable and camera cable to the system board. 4. Using the tape as a pull tab, disconnect the display cable and camera cable from the system board.
5. Remove the display cable and camera cable from the routing guides on the system board. 6. Remove the screw (M1.6x3) and the screw (M1.6x2) that secures the type-C bracket to the system board. NOTE: The M1.6x2 screw has a bigger head than the M1.6x3 screw. 7. Lift the type-C bracket off the system board. 8. Disconnect the speaker cable from the system board. 9. Open the latch and disconnect the fingerprint-reader cable from the system board. 10.
Removing and installing components
Steps 1. Align and place the power-button and fingerprint reader bracket on the palm-rest assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest assembly. 3. Replace the fours screws (M2x4), three screws (M1.2x3), and one screw (M1.2x4) that secure the system board to the palm-rest assembly. 4. Connect the keyboard-controller board cable to the system board and close the latch to secure the cable. 5. Connect the speaker cable to the system board. 6.
12. Adhere the tapes that secure the display cable and camera cable to the system board. 13. Align and place the display-cable bracket on the system board. 14. Tighten the captive screw (M1.6x3) that secures the display-cable bracket to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Keyboard assembly Removing the keyboard assembly Prerequisites 1. 2. 3. 4.
Removing and installing components 31
Steps 1. Peel the fingerprint reader cable from the keyboard. 2. Remove the speaker cable from the routing guides on the left keyboard bracket. 3. Loosen the captive screw (M1.2x2.5) that secures the left keyboard bracket to the palm-rest assembly. 4. Using a plastic scribe, pry the left keyboard bracket off the palm-rest assembly. 5. Loosen the captive screw (M1.2x2.5) that secures the right keyboard bracket to the palm-rest assembly. 6.
Removing and installing components 33
Steps 1. Align the screw holes on the keyboard with the screw holes on the palm-rest assembly. NOTE: Adhere the two conductive tapes on the keyboard, and then adhere the three copper foils on the palm-rest assembly to secure the keyboard assembly to the palm-rest assembly. 2. Replace the 38 screws (M1.2x1.4) and ten screws (M1.2x1.6) that secure the keyboard to the palm-rest assembly. NOTE: Do not install keyboard assembly screws into locations that are marked with MB.
Palm-rest assembly Removing the palm-rest assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the display assembly. Remove the speakers. Remove the system board. Remove the keyboard assembly. About this task The following image indicates the palm-rest assembly and provides a visual representation of the removal procedure.
About this task The following image indicates the palm-rest assembly and provides a visual representation of the installation procedure. Steps Place the palm-rest assembly on a flat surface. NOTE: If you are installing components to a new palm-rest assembly, use the power-button and fingerprint reader bracket from the previous palm-rest assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 36 Install the keyboard assembly. Install the system board . Install the speakers. Install the display assembly.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 3. System setup options—System information menu (continued) Overview Processor L3 Cache Displays the processor L3 Cache size. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used.
Table 5. System setup options—System Configuration menu (continued) System Configuration Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12-hour and 24-hour clock. Changes to the time take effect immediately. Storage Interface Port Enablement Enables the selected onboard drives. SATA Operation Configures operating mode of the integrated SATA hard drive controller.
Table 5. System setup options—System Configuration menu (continued) System Configuration Default: Enable Secure Digital (SD) Card. Keyboard Illumination Configures the operating mode of the keyboard illumination feature. Default: Bright. Enable the keyboard illumination feature at 100% brightness level. Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is connected to the computer.
Table 7. System setup options—Security menu (continued) Security PPI Bypass for Disable Commands Enables or disables The OS to skip BIOS PPI user prompts when issuing TPM PPI Disable and Deactivate commands. Default: OFF. PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence Interface (PPI) user prompts when issuing the Clear command. Default: OFF. Attestation Enables Enables to control whether the TPM Endorsement Hierarchy is available to the OS.
Table 8. System setup options—Secure Boot menu (continued) Secure Boot Default: OFF. NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off. Secure Boot Mode Selects the Secure Boot operation mode. Default: Deployed Mode. NOTE: Deployed Mode should be selected for normal operation of Secure Boot. Table 9.
Table 11. System setup options—Power Management menu (continued) Power Management Auto on Time Enables the computer to automatically power on for defined days and times. Default: Disabled. The system will not automatically power up. Battery Charge Configuration Enables the computer to run on battery during power usage hours. Use the below options to prevent AC power usage between certain times of each day. Default: Adaptive.
Table 13. System setup options—POST Behavior menu (continued) POST Behavior Default: ON. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Default: 0 seconds. Fastboot Configures the speed of the UEFI boot process. Default: Thorough. Performs complete hardware and configuration initialization during boot. Fn Lock Options Enables or disables the Fn lock mode. Default: ON. Lock Mode Default: Lock Mode Secondary.
Table 15. System setup options—Maintenance menu Maintenance Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot be changed. Service Tag Displays the Service Tag of the computer. BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot Block portion is intact and functioning. Default: ON.
Clearing CMOS settings About this task CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer. Steps 1. Remove the base cover. 2. Disconnect the battery cable from the system board. 3. Wait for one minute. 4. Connect the battery cable to the system board. 5. Replace the base cover. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
5 Troubleshooting Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support. For more information on how to find the Service Tag for your computer, see Locate the Service Tag for your Dell Laptop.
System diagnostic lights When static, the power and battery-charge status light indicates the power mode that your computer is in. When blinking in different patterns, the power and battery-charge status light indicates the respective issues that your computer is encountering. Static power and battery-charge status light The following table lists the status of your computer based on the power and battery-charge status light. Table 18.
Flashing the BIOS About this task You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself. 5.
Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Steps 1. Turn off your computer. 2. Remove the base cover. 3. Remove the battery. 4. Press and hold the power button for 15 seconds to drain the flea power. 5. Replace the battery. 6. Replace the base cover. 7. Turn on your computer.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 20. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
