XPS 15 Re-imaging guide for Microsoft Windows Computer Model: XPS 15-9570 Regulatory Model: P56F Regulatory Type: P56F002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Installation overview.......................................................................................................................................5 2 Introduction................................................................................................................................................... 6 3 Order of reinstallation....................................................................................................................................
Self-help resources...........................................................................................................................................................19 Contacting Dell..................................................................................................................................................................
1 Installation overview CAUTION: This re-imaging guide is designed for system administrators. Do not attempt to re-image the system if you are not an administrator or are unsure of the procedures. Failure to follow instructions may result in permanent data loss. NOTE: Information provided in this guide is applicable to computers with Microsoft Windows only. NOTE: Dell recommends that you download and install the device drivers from the Dell Drivers & Downloads website.
2 Introduction CAUTION: This re-imaging guide is designed for system administrators. Do not attempt to re-image the system if you are not an administrator or are unsure of the procedures. Failure to follow instructions may result in permanent data loss. NOTE: Information provided in this guide is applicable to computers with Microsoft Windows only. Re-imaging is the process of removing all software on the computer and reinstalling the removed software.
3 Order of reinstallation To achieve optimal performance, install the drivers and applications in the following sequence: NOTE: Some installation steps may not be applicable, depending on the configuration of the computer you have ordered. 1 BIOS: Allows the operating system to be loaded into the memory and enables the initial startup process on your computer. 2 Microsoft Windows operating system: The operating system controls the system's hardware, becoming a base on which other software can operate on.
4 Updating or resetting the BIOS Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. 4 Click Drivers & downloads > Find it myself. 5 Select the operating system installed on your computer. 6 Scroll down the page and expand BIOS.
5 • Enabled (Default): The BIOS enables the TPM during POST and it can be accessed by the operating system. • Disabled: The BIOS will not enable the TPM during POST and it cannot be accessed by the operating system. • TPM On: The TPM is enabled and activated. • Clear: The BIOS clears the information stored in the TPM. Save the settings and exit.
5 Reinstalling the operating system The 64-bit Microsoft Windows 10 operating system is validated for use on this computer. You can reset or reinstall the operating system under different scenarios. For more information about reinstalling the operating system, see the knowledge base article SLN297920 at www.dell.com/support. Before attempting a reinstall of your operating system, Dell recommends that you backup all data as described in the Microsoft knowledge base article located here.
6 Reinstalling drivers and applications Drivers and applications are software that enables Microsoft Windows (or another operating system) to communicate with the hardware devices and software in your computer. Devices such as video and sound cards require drivers to function correctly within Windows, and require applications to enable users to adjust hardware settings. Microsoft Windows includes drivers for most devices, but device-specific drivers may have to be downloaded and installed separately.
7 Reinstallation sequence for drivers and applications Driver installation is critical after reinstalling the Windows operating system on your Dell computer. Install the drivers in the correct sequence for your computer to function correctly. In some scenarios, you may have to reinstall or update the device driver if you are encountering any issues with a specific device. For more information, see the Dell knowledge-base article SLN148687 at www.dell.com/support.com.
5 Scroll down the page and expand Chipset. 6 Click Download to download the chipset driver for your computer. 7 After the download is complete, navigate to the folder where you saved the chipset driver file. 8 Double-click the chipset driver file icon and follow the instructions on the screen. 2. Critical Microsoft Quick Fix Engineering (QFE) updates Dell recommends installing all the latest available QFE updates from the latest Service Pack from Microsoft.
4 Click Drivers & downloads > Find it myself. 5 Scroll down the page and expand Serial ATA. 6 Click Download to download the IRST driver for your computer. 7 After the download is complete, navigate to the folder where you saved the IRST driver file. 8 Double-click the driver file icon and follow the instructions on the screen. 5. Graphics The Windows operating system includes the VGA graphics driver only.
Downloading and installing SGX PSW 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads > Find it myself. 5 Scroll down the page and expand Intel Software Guard Extensions Platform Software. 6 Click Download to download the software package for your computer.
9. Dell Power Manager (DPM) DPM is a Dell-developed application providing simplified and efficient power management capabilities for Dell computers. The key features are as follows: • Battery information: Displays battery health information, adjusts battery settings or creates a custom-battery setting. • Advanced charge mode: Controls battery charging to prolong battery life.
11. Dell docking station WD15 The Dell Docking Station WD15 is a device that links all your electronic devices to your computer using a USB Type-C cable interface. Connecting the computer to the docking station enables you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each device into the computer.
8 .NET Framework The .NET Framework is a software framework from Microsoft, which is bundled with Windows operating systems. The .NET Framework is intended to be used by most applications created for the Microsoft Windows platform. 18 .
9 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 1. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
