SETUP GUIDE Regulatory model: P09E Regulatory type: P09E002
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to the Microsoft® Windows® operating systems are not applicable.
Contents Setting Up Your XPS Laptop ����������������7 Using Your XPS Laptop ��������������������� 26 Before Setting Up Your Computer ���������� 7 Right View Features ���������������������������������� 26 Connect the AC Adapter �������������������������� 8 Left View Features ������������������������������������30 Connect the Network Cable (Optional) ���������������������������������������������������� 9 Back View Features ���������������������������������� 32 Press the Power Button ������������
Contents Software Features ������������������������������������ 54 Restoring Your Operating System ��77 Dell DataSafe Online Backup ������������������ 55 System Restore ���������������������������������������� 78 NVIDIA Optimus Technology (Optional) �������������������������������������������������� 56 Dell DataSafe Local Backup �������������������� 79 NVIDIA 3DTV Play ������������������������������������ 57 Dell Factory Image Restore �������������������� 82 Dell Stage ��������������������������
Contents Finding More Information and Resources ������������������������������������������� 92 Specifications ������������������������������������� 94 Appendix ������������������������������������������� 101 Information for NOM, or Official Mexican Standard (Only for Mexico) ���� 101 Index ��������������������������������������������������� 102 5
Setting Up Your XPS Laptop This section provides information about setting up your Dell XPS laptop. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your laptop may cause it to overheat. To prevent overheating ensure that you leave a minimum of 5.1 cm (2 inches) on the right and left sides.
Setting Up Your XPS Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector. WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer.
Setting Up Your XPS Laptop Connect the Network Cable (Optional) To use a wired network connection, connect the network cable.
Setting Up Your XPS Laptop Press the Power Button 10
Setting Up Your XPS Laptop Set Up Microsoft Windows Your Dell computer is preconfigured with the Microsoft Windows operating system. To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection. CAUTION: Do not interrupt the operating system’s setup process.
Setting Up Your XPS Laptop Create System Recovery Media (Recommended) NOTE: It is recommended that you create a system recovery media as soon as you set up Microsoft Windows. The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer, while preserving data files (without the need of the Operating System disc).
Setting Up Your XPS Laptop To create a system recovery media: 1. Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 8). 2. Insert the disc or USB key in the computer. 3. Click Start → All Programs→ Dell DataSafe Local Backup. 4. Click Create Recovery Media. 5. Follow the instructions on the screen. NOTE: For information on restoring your operating system using the system recovery media, see “System Recovery Media” on page 81.
Setting Up Your XPS Laptop Install the SIM Card (Optional) NOTE: Installing a SIM card is not required if you are using an EVDO card to access the Internet. NOTE: Installing a mini B-CAS card into the SIM card slot is required to set up and view ISDB-T digital TV in Japan. Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to the Internet. To access the Internet you must be within the network of your cellular service provider. To install the SIM card: 1.
Setting Up Your XPS Laptop 1 2 3 SIM card battery bay SIM card slot 1 3 2 15
Setting Up Your XPS Laptop Enable or Disable Wireless (Optional) 16
Setting Up Your XPS Laptop To enable or disable wireless: 1. Ensure that your computer is turned on. 2. Press the keys on the keyboard. The current status of the wireless radios appears on the screen. Wireless enabled Wireless disabled 3. Press the keys again to switch between the wireless enabled or disabled states.
Setting Up Your XPS Laptop Set Up Wireless Display (Optional) NOTE: The wireless display feature may not be supported on all computers. For information about the hardware and software requirements for setting up wireless display, go to www.intel.com. The Intel wireless display feature allows you to share your computer display to a TV without the use of cables. You must connect a wireless display adapter to your TV before setting up wireless display.
Setting Up Your XPS Laptop To enable wireless display: 1. Double-click the Intel Wireless Display on the desktop. icon The Intel Wireless Display window appears. 2. Select Connect to Existing Adapter. Set Up the TV Tuner (Optional) NOTE: Availability of the TV tuner may vary by region. To set up the TV tuner: NOTE: You can download and install the latest driver for “Intel Wireless Display Connection Manager” from support.dell.com. 1.
Setting Up Your XPS Laptop Set Up Stereoscopic 3D (Optional) NOTE: For information on using the NVIDIA 3D Vision glasses (optional), see the NVIDIA 3D Vision User Guide at support.dell.com/manuals. Stereoscopic 3D allows you to view 3D content with visible depth. 1. Right-click the desktop and select NVIDIA Control Panel. 2. In the NVIDIA Control Panel window, click Stereoscopic 3D to expand the selection (if not already expanded) and then click Setup Stereoscopic 3D. a.
Setting Up Your XPS Laptop Set Up 3D TV (Optional) NOTE: To know if your TV supports the 3D features available on your computer, see System Requirements at www.nvidia.com/3dtv. Connect your computer to the 3D TV using a HDMI cable. NOTE: The HDMI cable transmits both audio and video signals. 1. Set up the HDMI 1.4 3D TV: a. Browse to the TV’s 3D settings menu. b. Set the 3D mode to Automatic. c. Set the eye order for the glasses to default or normal.
Setting Up Your XPS Laptop 3. Set up the NVIDIA 3DTV Play application: a. In the NVIDIA Control Panel window, click Stereoscopic 3D to expand the selection (if not already expanded) and then click Set up stereoscopic 3D. b. Select the Enable stereoscopic 3D check box. The 3DTV Play setup wizard appears. c. Ensure that the 3DTV Play logo appears in the control panel. 4. Change the desktop resolution to match the resolution of the 3D content type: a.
Setting Up Your XPS Laptop Connect to the Internet (Optional) To connect to the Internet, you need an external modem or network connection and an Internet Service Provider (ISP). If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from dell.com. Setting Up a Wired Connection • If you are using a dial-up connection, connect the telephone line to the optional external USB modem and to the telephone wall connector before you set up your Internet connection.
Setting Up Your XPS Laptop Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.
Setting Up Your XPS Laptop 25
Using Your XPS Laptop This section provides information about the features available on your Dell XPS laptop.
Using Your XPS Laptop 1 Optical drive — Plays or records CDs, DVDs, and Blu-ray Discs (optional). For more information, see “Using the Optical Drive” on page 46. 2 Optical drive light — Blinks when you press the optical drive eject button or when you insert a disc and it is being read. 3 Optical drive eject button — Opens the optical drive tray when pressed. 4 Emergency eject hole — Use to open the optical drive tray if it does not open when you press the eject button.
Using Your XPS Laptop 8 28
Using Your XPS Laptop 8 eSATA/USB combo connector with USB PowerShare — Connects to eSATA compatible storage devices (such as external hard drives or optical drives) or USB devices (such as a mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare feature allows you to charge USB devices when the computer is powered on/off or in sleep state. NOTE: Certain USB devices may not charge when the computer is powered off or in sleep state.
Using Your XPS Laptop Left View Features 1 30 2
Using Your XPS Laptop 1 USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. 2 9-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on memory cards. For the supported memory cards, see “Specifications” on page 94. NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles.
Using Your XPS Laptop Back View Features 1 2 3 4 32 5 6 7
Using Your XPS Laptop 1 Antenna-in connector (on supported models) — Connects to an external antenna (included) or coaxial cable (adapter included) to view programs using the TV tuner card (optional). 2 3 Mini-DisplayPort connector — Digital interface standard connector that connects to external DisplayPort monitors and projectors. HDMI connector — Connects to a TV for both 5.1 audio and video signals. NOTE: When used with a monitor, only the video signal is read.
Using Your XPS Laptop Computer Base and Keyboard Features 1 2 3 4 5 34
Using Your XPS Laptop 1 Battery status light — Indicates the battery charge status. For more information on the battery status light, see “Status Lights and Indicators” on page 38. 2 Hard drive activity light — Turns on when the computer reads or writes data. A solid white light indicates hard drive activity. CAUTION: To avoid loss of data, never turn off the computer when the hard drive activity light is on.
Using Your XPS Laptop 6 9 36 8 7
Using Your XPS Laptop 6 Keyboard/Backlit Keyboard (optional) — If you have purchased the optional backlit on it. The optional backlit keyboard, the F6 key has the backlit keyboard icon keyboard provides visibility in dark environments by illuminating all symbols on the keys.
Using Your XPS Laptop Status Lights and Indicators Battery Status Light AC adapter Battery Indicator light status Computer state(s) Battery charge status solid white on/standby/off/ hibernate charging off on/standby/off/ hibernate fully charged solid amber on/standby low battery (<= 10%) off on/standby/off/ hibernate not charging Power Button Light or XPS Logo Light Indicator light status Computer state(s) solid white breathing white off on standby off/hibernate NOTE: For informatio
Using Your XPS Laptop Disabling Battery Charging You may be required to disable the battery charging feature while on an airplane flight. To quickly disable the battery charging feature: 1. Ensure that your computer is turned on. 2. Click Start . 3. In the search box, type Power Options and press . 4. In the Power Options window, click Dell Battery Meter. 5. In the Battery Settings window, click Turn off Battery Charging and then click OK.
Using Your XPS Laptop Touch Pad Gestures Scroll Allows you to scroll through content. The scroll feature includes: Scroll Horizontal — Allows you to scroll left or right on the active window. Move two fingers left or right to scroll the selected object. Scroll Vertical — Allows you to scroll up or down on the active window. Move two fingers up or down to scroll the selected object. Move two fingers left or right at a fast pace to activate horizontal auto scrolling.
Using Your XPS Laptop Zoom Rotate Allows you to increase or decrease the magnification of the screen content. The zoom feature includes: Allows you to rotate the active content on the screen. The rotate feature includes: Pinch — Allows you to zoom-in or zoom-out by moving two fingers apart or bringing them closer together on the touch pad. To zoom in: Move two fingers apart to enlarge the view of the active window.
Using Your XPS Laptop Multimedia Control Keys The multimedia control keys are located on the function key row on the keyboard. To use the multimedia controls, press the required key. You can configure the multimedia control keys using the System Setup (BIOS) utility or Windows Mobility Center. System Setup 1. Press during POST (Power On Self Test) to enter the System Setup (BIOS) utility. 2. In the Function Key Behavior, select Multimedia Key First or Function Key First.
Using Your XPS Laptop Play the previous track or chapter Decrease the volume level Play or pause Increase the volume level Play the next track or chapter Mute the sound 43
Using Your XPS Laptop Control Strip Features 1 44 2 3 4 5 6
Using Your XPS Laptop 1 Power button and light — Turns the computer on or off when pressed. The light on the button indicates the power states. For more information on the power button light, see “Status Lights and Indicators” on page 38. 2 Wireless status light — Turns on if wireless is enabled. For more information, see “Enable or Disable Wireless (Optional)” on page 16. 3 Battery status light — Indicates the battery charge status.
Using Your XPS Laptop Using the Optical Drive CAUTION: Do not press down on the optical drive tray when you open or close it. Keep the optical drive tray closed when you are not using the drive. CAUTION: Do not move the computer while playing or recording a disc. The optical drive plays or records CDs, DVDs, and Blu-ray Discs (optional). Ensure that the side with print or writing is facing upward when placing discs on the optical drive tray. To place a disc in the optical drive: 1.
Using Your XPS Laptop 1 2 3 disc spindle optical drive tray 4 emergency eject hole 5 eject button 1 2 3 5 4 47
Using Your XPS Laptop Display Features 1 48 23 4
Using Your XPS Laptop 1 Microphone — Provides high quality sound for video conferencing and voice recording. 2 Camera indicator light — Indicates if the camera is on or off. 3 Camera — Built-in camera for video capture, conferencing, and chat. The camera supports the H.264 video compression codec, which provides high quality video at low data transmission rates. 4 Display — Your display can vary based on selections you made when purchasing your computer.
Using Your XPS Laptop Touch Screen Gestures (Optional) NOTE: Some of these gestures are application-specific and may not work across applications. Zoom Allows you to increase or decrease the magnification of the screen content. Pinch — Allows you to zoom-in or zoomout by moving two fingers apart or bringing them closer together on the screen. To zoom in: Move two fingers apart to enlarge the view of the active window. To zoom out: Move two fingers close together to reduce the view of the active window.
Using Your XPS Laptop Scroll Allows you to scroll through content. The scroll features include: Pan — Allows you to move the focus on the selected object when the entire object is not visible. Move two fingers in the desired direction to pan scroll the selected object. Scroll Horizontal — Allows you to scroll right or left on the active window. Move a finger to the right or left to activate horizontal scrolling. Rotate Allows you to rotate the active content on the screen.
Using Your XPS Laptop Removing and Replacing the Battery WARNING: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. WARNING: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers. WARNING: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter).
Using Your XPS Laptop 1 battery release latch 2 3 battery tabs (3) 1 3 2 53
Using Your XPS Laptop Software Features FastAccess Facial Recognition Your computer may have the FastAccess facial recognition feature. This feature helps keep your Dell computer secure by learning the unique appearance of your face and uses this to verify your identity to automatically supply login information when you would normally enter this information yourself (such as for logging on to a Windows account or secure websites). For more information, click Start → All Programs → FastAccess.
Using Your XPS Laptop Entertainment and Multimedia You can use your computer to watch videos, play games, create your own CDs/DVDs, listen to music and Internet radio stations. You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones.
Using Your XPS Laptop NVIDIA Optimus Technology (Optional) Your XPS laptop is equipped with NVIDIA’s Optimus technology. The Optimus technology enhances the performance of your computer, while minimizing the impact on battery life. It enables you to combine the graphic processing capability of the integrated Intel graphic processing unit (GPU) with the discrete NVIDIA GPU while running graphicintensive applications such as 3D games.
Using Your XPS Laptop Changing the Application Profile Settings 1. Right-click the desktop and select NVIDIA Control Panel. 2. In the NVIDIA Control Panel window, click 3D Settings to expand the selection (if not already expanded) and then click Manage 3D Settings. 3. In the Program Settings tab, click Add and browse to select the application’s executable file (.exe). Once added, you can change the settings for that application.
Using Your XPS Laptop Keyboard Shortcuts The following are some of the keyboard shortcuts available for 3D gaming: Keys 58 Description Show/hide stereoscopic 3D effects Function Turns 3DTV Play on/off. NOTE: The gaming performance may reduce when using HD 3D mode even if 3DTV Play is disabled. To maximize performance, select HD or SD mode when 3DTV Play is disabled. Increases 3D depth Increases the 3D depth real-time in the current game.
Using Your XPS Laptop Increases convergence Decreases convergence Moves objects towards you; maximum convergence places all objects in front of the scene in your space; also used to place the laser sight. Moves objects away from you; minimum convergence places all objects behind the scene in your space; also used to place the laser sight. Customizing Shortcut Keys To customize the keyboard shortcuts: 1. Right-click the desktop and select NVIDIA Control Panel. 2.
Using Your XPS Laptop 3D Photos Blu-ray 3D You can view stereoscopic 3D photos using the NVIDIA Photo Viewer available in the NVIDIA 3DTV Play application. The photo viewer also allows you to edit the 3D effects on the photo. The NVIDIA 3DTV Play application allows you to watch Blu-ray 3D videos at 1080p resolution. For 3D Blu-ray playback, set the resolution to 1080p, 1920x1080 and refresh rate to 24/23 Hz in HD 3D mode.
Using Your XPS Laptop Dell Stage The Dell Stage software provides access to your favorite media and multi-touch applications. To launch Dell Stage, click Start → All Programs→ Dell Stage→ Dell Stage. NOTE: Some of the applications on Dell Stage can also be launched from the All Programs menu. You can customize Dell Stage as follows: • Rearrange an application shortcut — Select and hold the application shortcut until it blinks and then drag the application shortcut to a desired location on Dell Stage.
Using Your XPS Laptop • Dell Web — Provides a preview of up to four of your favorite web pages. Click or tap the web page preview to open it in the web browser. • Video — View videos. The optional CinemaNow application allows you to purchase or rent movies and TV shows when connected to the Internet. • Shortcuts — Provides quick access to your frequently-used programs. • StickyNotes — Create notes or reminders using the keyboard or touch screen.
Solving Problems This section provides troubleshooting information for your computer. If you cannot solve your problem using the following guidelines, see “Using Support Tools” on page 70 or “Contacting Dell” on page 91. WARNING: Only trained service personnel should remove the computer cover. See the Service Manual at support.dell.com/manuals for advanced service instructions. Beep Codes Your computer might emit a series of beeps during start-up if there are errors or problems.
Solving Problems Touch Screen Problems Some or all multi-touch features are not working — • Certain touch and multi-touch features may be disabled. To enable them, doubleclick the Flicks icon in the notification area of your desktop. In the Pen and Touch window, select the Touch tab and ensure that Use your finger as an input device and Enable multi-touch gestures and inking options are selected. • The multi-touch feature may not be supported by the application.
Solving Problems Network Problems Wireless Connections If the wireless network connection is lost — The wireless router is offline or wireless has been disabled on the computer. • Check your wireless router to ensure it is powered on and connected to your data source (cable modem or network hub). • Check if wireless is enabled on the computer (see “Enable or Disable Wireless (Optional)” on page 16). • Re-establish your connection to the wireless router (see “Setting Up a Wireless Connection” on page 23).
Solving Problems Power Problems If the power light is off — The computer is either turned off, in hibernate mode, or is not receiving power. • Press the power button. The computer resumes normal operation if it is off or in hibernate mode. • Reseat the AC adapter cable into both the power connector on the computer and the electrical outlet. • If the AC adapter cable is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.
Solving Problems If you encounter interference that hinders reception on your computer — An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are: • Power, keyboard, and mouse extension cables. • Too many devices connected to a power strip. • Multiple power strips connected to the same electrical outlet.
Solving Problems Lockups and Software Problems If a program is designed for an earlier Microsoft Windows operating system — If a program stops responding — Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system.
Solving Problems If the computer stops responding or a solid blue screen appears — CAUTION: You might lose data if you are unable to perform an operating system shutdown. If you are unable to get a response by pressing a key on your keyboard, or by moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer. If you have other software problems — • Back up your files immediately.
Using Support Tools Dell Support Center All the support you need – one convenient location. The Dell Support Center provides system alerts, performance improvement offers, system information, and links to other Dell tools and diagnostic services. To launch the application, click Start → All Programs→ Dell→ Dell Support Center→ Launch Dell Support Center.
Using Support Tools Detailed System Information — View detailed information about your hardware and operating system configurations; access copies of your service contracts, warranty information, and warranty renewal options. Get Help — View Dell Technical Support options, Customer Support, Tours and Training, Online Tools, Owner’s Manual, Warranty Information, FAQs, and so on. Backup and Recovery — Create recovery media, launch recovery tool, and online file backup.
Using Support Tools Hardware Troubleshooter Dell Diagnostics If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter: 1. Click Start → Help and Support. 2. Type hardware troubleshooter in the search field and press to start the search. 3.
Using Support Tools Starting Dell Diagnostics From Your Hard Drive Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page 91) for assistance. 1. Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2. Turn on (or restart) your computer. 3. When the DELL logo appears, press immediately.
Using Support Tools c. If you are experiencing memory issues, press , otherwise press . The following message appears: “Booting Dell Diagnostic Utility Partition. Press any key to continue.” d. Press any key to go to the Choose An Option window. If PSA is not invoked: Press any key to start Dell Diagnostics from the diagnostic utility partition on your hard drive and to go to the Choose An Option window. 4. Select the test you want to run. 74 5.
Using Support Tools Starting Dell Diagnostics From the Drivers and Utilities Disc NOTE: The Drivers and Utilities disc may not ship with your computer. 1. Insert the Drivers and Utilities disc. 2. Shut down and restart the computer. When the DELL logo appears, press immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. 3.
Using Support Tools 8. If a problem is encountered during a test, a message with an error code and a description of the problem appears on your screen. Write down the error code and problem description and contact Dell (see “Contacting Dell” on page 91) for assistance. NOTE: The Service Tag for your computer is displayed at the top of each test screen. The Service Tag helps you identify your computer when you contact Dell. 9.
Restoring Your Operating System You can restore the operating system on your computer using any of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System disc to restore your operating system permanently deletes all data files on your computer. If possible, backup your data files before using these options.
Restoring Your Operating System System Restore The Microsoft Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. CAUTION: Make regular backups of your data files.
Restoring Your Operating System Dell DataSafe Local Backup CAUTION: Using Dell DataSafe Local Backup to restore your operating system permanently removes any programs or drivers installed after you received your computer. Create backup media of applications you need to install on your computer before using Dell DataSafe Local Backup. Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem.
Restoring Your Operating System 3. Turn on your computer. 4. When the DELL logo appears, press several times to access the Advanced Boot Options window. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. 5. Select Repair Your Computer. 6. Select Dell DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen.
Restoring Your Operating System System Recovery Media CAUTION: Although the system recovery media is designed to preserve the data files on your computer, it is recommended that you backup your data files before using the system recovery media. You can use the system recovery media, created using Dell DataSafe Local Backup, to return your hard drive to the operating state it was in when you purchased the computer while preserving the data files on your computer.
Restoring Your Operating System Dell Factory Image Restore CAUTION: Using Dell Factory Image Restore to restore your operating system permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.
Restoring Your Operating System 3. Select Repair Your Computer. The System Recovery Options window appears. 4. Select a keyboard layout and click Next. 5. To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. 6. Click Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears. 8.
Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1. See “Solving Problems” on page 63 for information and procedures that pertain to the problem your computer is experiencing. 2. See “Dell Diagnostics” on page 72 for procedures on how to run Dell Diagnostics. 3. Fill out the “Diagnostic Checklist” on page 90. 4. Use Dell’s extensive suite of online services available at Dell Support (support.dell.
Getting Help Technical Support and Customer Service Dell’s support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dell’s support service, see “Before You Call” on page 89 and then see the contact information for your region or go to support.dell.com.
Getting Help Online Services You can learn about Dell products and services on the following websites: • dell.com • dell.com/ap (Asian/Pacific countries only) • dell.com/jp (Japan only) • euro.dell.com (Europe only) • dell.com/la (Latin American and Caribbean countries) • dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: Dell Support Websites • support.dell.com • support.jp.dell.com (Japan only) • support.euro.dell.com (Europe only) • supportapj.dell.
Getting Help Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. Product Information If you need information about additional products available from Dell, or if you would like to place an order, go to the Dell website at dell.com.
Getting Help Returning Items for Repair Under Warranty or for Credit Prepare all items being returned, whether for repair or credit, as follows: NOTE: Before you return the product to Dell, ensure that you back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information, as well as removable media, such as CDs and media cards.
Getting Help Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag. Locating Your Service Tag The Service Tag for your computer can be found on a label at the bottom of your computer.
Getting Help Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
Getting Help See your operating system documentation to determine the contents of the computer’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of problem and troubleshooting procedures you performed: Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355).
Finding More Information and Resources If you need to: See: reinstall your operating system “System Recovery Media” on page 81 run a diagnostic program for your computer “Dell Diagnostics” on page 72 reinstall system software “My Dell Downloads” on page 71 for more information about the Microsoft Windows operating system and features support.dell.com find your Service Tag/Express Service Code — You must use the service tag to identify your computer on support.dell.
Finding More Information and Resources If you need to: See: find safety best practices information for your computer the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at dell.com/regulatory_compliance review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement find drivers and downloads; readme files support.dell.
Specifications This section provides information that you may need when setting up, updating drivers for, and upgrading your computer. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, see the Detailed System Information section in the Dell Support Center. To launch the Dell Support Center, click Start → All Programs→ Dell→ Dell Support Center→ Launch Dell Support Center.
Specifications Memory Memory type Connectors 1066 MHz/1333 MHz SODIMM DDR3 NOTE: For instructions on upgrading the memory, see the Service Manual at support.dell.com/manuals. Connectors Audio one microphone-in connector, one stereo headphones/speakers connector Network adapter one RJ45 connector USB two 4-pin USB 3.0-compliant connectors one 4-pin USB 2.
Specifications Media Card Reader Communications Cards supported Secure Digital (SD) memory card Modem (optional) external V.
Specifications Video Display Integrated: Video controller Intel HD Graphics Video memory up to 1.6 GB Multi-touch 17.3-inch HD+ WLED, TrueLife (Optional) Dimensions: Discrete: Height 214.81 mm (8.46 inches) Width 381.89 mm (15.04 inches) Diagonal 439.42 mm (17.
Specifications Display Pixel pitch Battery HD+: 0.2388 mm x 0.2388 mm FHD: 0.1989 mm x 0.1989 mm Battery Voltage 11.1 V (6-/9-cell) Charge time (approximate) 4 hours (when the computer is turned off) Operating time battery operating time varies depending on operating conditions Coin-cell battery CR-2032 9-cell “smart” lithium ion: Height 221.07 mm (8.70 inches) Width 54.35 mm (2.14 inches) Depth 42.53 mm (1.67 inches) Weight 0.52 kg (1.14 lb) 6-cell “smart” lithium ion: 98 Height 209.
Specifications AC Adapter Touch Pad Input frequency 50-60 Hz Output power 130 W/150 W Output current: 130 W 6.70 A (continuous) 150 W 7.70 A (continuous) Rated output voltage 19.5 VDC Operating temperature 0° to 40°C (32° to 104°F) Storage temperature –40° to 70°C (–40° to 158°F) Keyboard Number of keys 102 (U.S. and Canada); 103 (Europe); 105 (Brazil); X/Y position resolution (graphics table mode) 240 cpi Size: Width 100 mm (3.94 inches) Height 56 mm (2.
Specifications Computer Environment Computer Environment Temperature range: Maximum shock (for operating — measured with Dell Diagnostics running on the hard drive and a 2-ms half-sine pulse; for non-operating — measured with the hard drive in head-parked position and a 2-ms half-sine pulse): Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random
Appendix Information for NOM, or Official Mexican Standard (Only for Mexico) The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 – Flat 11° Col. Lomas Altas 11950 México, D.F. Regulatory model number Voltage Frequency Electricity consumption Output voltage Output intensity P09E 100-240 VAC 50-60 Hz 2.30 A/2.50 A 19.5 VDC 6.70 A/7.
Index A airflow, allowing 7 Audio control panel 45 B backup and recovery 55 battery status light 35 B-CAS card 14 C Contacting Dell online 91 Control strip 35 customer service 85 D DataSafe Local Backup 79 DellConnect 85 Dell Diagnostics 72 Dell Factory Image Restore 82 Dell Stage 61 calling Dell 89 Diagnostic Checklist 90 Camera 49 drivers and downloads 93 CDs, playing and creating 55 DVDs, playing and creating 55 computer capabilities 54 E computer, setting up 7 connect(ing) to the Internet 2
Index F M finding more information 92 memory problems flick 50 solving 67 FTP login, anonymous 86 mini-DisplayPort connector 33 H Multimedia Control Keys 42 hard drive activity light 35 N hardware problems network connection diagnosing 72 fixing 65 Hardware Troubleshooter 72 NVIDIA Optimus Technology 56 help O getting assistance and support 84 Optical Drive I Using 46 Internet connection 23 ISP Internet Service Provider 23 P power problems, solving 66 power strips, using 8 problems
Index products information and purchasing 87 R resources, finding more 92 System Recovery Media 81 system reinstall options 77 System Restore 78 System Setup entering 42 restoring factory image 82 S setup, before you begin 7 shipping products for return or repair 88 SIM card 14 software features 54 software problems 68 function key behavior 42 T Touch Pad Gestures 40 Touch screen Gestures 50 TV tuner 19 solving problems 63 U specifications 94 USB PowerShare 29 support email addresses 86 support s
Index W warranty returns 88 Windows Program Compatibility Wizard 68 Windows Mobility Center 42 wired network network cable, connecting 9 wireless network connection 65 105
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