SETUP GUIDE
SETUP GUIDE Regulatory model: P09E Regulatory type: P09E001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to the Microsoft® Windows® operating systems are not applicable.
Contents Setting Up Your XPS Laptop ����������������7 Back View Features ���������������������������������� 28 Before Setting Up Your Computer ���������� 7 Computer Base and Keyboard Features ����������������������������������������������������30 Connect the AC Adapter �������������������������� 8 Connect the Network Cable (Optional) ���������������������������������������������������� 9 Status Lights and Indicators �������������������� 34 Press the Power Button �������������������������� 10 To
Contents Dell Dock (Optional) �������������������������������� 54 Dell Stage (Optional) �������������������������������� 55 Solving Problems ��������������������������������57 Beep Codes ���������������������������������������������� 57 Touch Screen Problems �������������������������� 58 Network Problems ������������������������������������ 59 Restoring Your Operating System ��������������������������������������������������72 System Restore ���������������������������������������� 73 Dell DataSafe Lo
Contents Finding More Information and Resources ������������������������������������������� 88 Specifications ������������������������������������� 90 Appendix ��������������������������������������������� 97 Macrovision Product Notice �������������������� 97 Information for NOM, or Official Mexican Standard (Only for Mexico) ������98 Index ����������������������������������������������������� 99 5
Contents 6
Setting Up Your XPS Laptop This section provides information about setting up your Dell™ XPS™ laptop. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your laptop may cause it to overheat. To prevent overheating ensure that you leave a minimum of 5.1 cm (2 inches) on the right and left sides.
Setting Up Your XPS Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector. WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer.
Setting Up Your XPS Laptop Connect the Network Cable (Optional) To use a wired network connection, connect the network cable.
Setting Up Your XPS Laptop Press the Power Button 10
Setting Up Your XPS Laptop Set Up Microsoft Windows Your Dell computer is preconfigured with the Microsoft® Windows® operating system. To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection. CAUTION: Do not interrupt the operating system’s setup process.
Setting Up Your XPS Laptop Create System Recovery Media (Recommended) NOTE: It is recommended that you create a system recovery media as soon as you set up Microsoft Windows. The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer, while preserving data files (without the need of the Operating System disc).
Setting Up Your XPS Laptop To create a system recovery media: 1. Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 8). 2. Insert the disc or USB key in the computer. 3. Click Start → All Programs→ Dell DataSafe Local Backup. 4. Click Create Recovery Media. 5. Follow the instructions on the screen. NOTE: For information on restoring your operating system using the system recovery media, see “System Recovery Media” on page 76.
Setting Up Your XPS Laptop Install the SIM Card (Optional) NOTE: Installing a SIM card is not required if you are using an EVDO card to access the Internet. NOTE: Installing a mini B-CAS card into the SIM card slot is required to set up and view ISDB-T digital TV in Japan. Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to the Internet. To access the Internet you must be within the network of your cellular service provider. To install the SIM card: 1.
Setting Up Your XPS Laptop 1 2 3 battery bay SIM card slot SIM card 3 1 2 15
Setting Up Your XPS Laptop Enable or Disable Wireless (Optional) 16
Setting Up Your XPS Laptop To enable or disable wireless: 1. Ensure that your computer is turned on. 2. Press the wireless key on the function key row on the keyboard. The current status of the wireless radios appears on the screen. Wireless enabled Wireless disabled 3. Press the wireless key again to switch between the wireless enabled or disabled states.
Setting Up Your XPS Laptop Set Up Wireless Display (Optional) NOTE: Wireless display may not be supported on all computers.
Setting Up Your XPS Laptop 7. Select Scan for available displays. 8. Select your wireless display adapter from the Detected wireless displays list. 9. Enter the security code that appears on your TV. Set Up the TV Tuner (Optional) NOTE: Availability of the TV tuner may vary by region. To set up the TV tuner: To enable wireless display: 1. Double-click the Intel Wireless Display icon on the desktop. The Intel Wireless Display window appears. ® 2. Select Connect to Existing Adapter.
Setting Up Your XPS Laptop Connect to the Internet (Optional) To connect to the Internet, you need an external modem or network connection and an Internet Service Provider (ISP). If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from www.dell.com. Setting Up a Wired Connection • If you are using a dial-up connection, connect the telephone line to the optional external USB modem and to the telephone wall connector before you set up your Internet connection.
Setting Up Your XPS Laptop Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.
Using Your XPS Laptop This section provides information about the features available on your Dell™ XPS™ laptop.
Using Your XPS Laptop 1 Optical drive — Plays or records CDs, DVDs, and Blu-ray Discs (optional). For more information, see “Using the Optical Drive” on page 42. 2 Optical drive light — Blinks when you press the optical drive eject button or when you insert a disc and it is being read. 3 Optical drive eject button — Opens the optical drive tray when pressed. 4 Emergency eject hole — Use to open the optical drive tray if it does not open when you press the eject button.
Using Your XPS Laptop 8 24
Using Your XPS Laptop 8 eSATA/USB combo connector with USB PowerShare — Connects to eSATA compatible storage devices (such as external hard drives or optical drives) or USB devices (such as a mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare feature allows you to charge USB devices when the computer is powered on/off or in sleep state. NOTE: Certain USB devices may not charge when the computer is powered off or in sleep state.
Using Your XPS Laptop Left View Features 1 26 2
Using Your XPS Laptop 1 USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. 2 9-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on memory cards. For the supported memory cards, see “Specifications” on page 92. NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles.
Using Your XPS Laptop Back View Features 1 2 3 28 4 5 6 7
Using Your XPS Laptop 1 Antenna-in connector (on supported models) — Connects to an external antenna (included) or coaxial cable (adapter included) to view programs using the TV tuner card (optional). 2 3 Mini-DisplayPort connector — Digital interface standard connector that connects to external DisplayPort monitors and projectors. HDMI connector — Connects to a TV for both 5.1 audio and video signals. NOTE: When used with a monitor, only the video signal is read.
Using Your XPS Laptop Computer Base and Keyboard Features 12 3 4 5 30
Using Your XPS Laptop 1 Battery status light — Indicates the battery charge status. For more information on the battery status light, see “Status Lights and Indicators” on page 34. 2 Hard drive activity light — Turns on when the computer reads or writes data. A solid white light indicates hard drive activity. CAUTION: To avoid loss of data, never turn off the computer when the hard drive activity light is on.
Using Your XPS Laptop 6 9 32 8 7
Using Your XPS Laptop 6 Keyboard/Backlit Keyboard (optional) — If you have purchased the optional backlit keyboard, the F6 key has the backlit keyboard icon on it. The optional backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys.
Using Your XPS Laptop Status Lights and Indicators Battery Status Light AC adapter Battery 34 Indicator light status Computer state(s) Battery charge status solid white on/standby/off/ hibernate charging off on/standby/off/ hibernate fully charged solid amber on/standby low battery (<= 10%) off on/standby/off/ hibernate off/hibernate not charging
Using Your XPS Laptop Power Button Light or XPS Logo Light Indicator light status Computer state(s) solid white breathing white off on standby off/hibernate NOTE: For information on power problems, see “Power Problems” on page 60. Disabling Battery Charging You may be required to disable the battery charging feature while on an airplane flight. To quickly disable the battery charging feature: 1. Ensure that your computer is turned on. 2.
Using Your XPS Laptop Touch Pad Gestures Scroll Allows you to scroll through content. The scroll feature includes: Scroll Horizontal — Allows you to scroll left or right on the active window. Move two fingers left or right to scroll the selected object. Scroll Vertical — Allows you to scroll up or down on the active window. Move two fingers up or down to scroll the selected object. Move two fingers left or right at a fast pace to activate horizontal auto scrolling.
Using Your XPS Laptop Zoom Rotate Allows you to increase or decrease the magnification of the screen content. The zoom feature includes: Allows you to rotate the active content on the screen. The rotate feature includes: Pinch — Allows you to zoom-in or zoom-out by moving two fingers apart or bringing them closer together on the touch pad. To zoom in: Move two fingers apart to enlarge the view of the active window.
Using Your XPS Laptop Multimedia Control Keys The multimedia control keys are located on the function key row on the keyboard. To use the multimedia controls, press the required key. You can configure the multimedia control keys on the keyboard using the System Setup (BIOS) utility or Windows Mobility Center. System Setup 1. Press during POST (Power On Self Test) to enter the System Setup (BIOS) utility. 2. In the Function Key Behavior, select Multimedia Key First or Function Key First.
Using Your XPS Laptop Mute the sound Play the previous track or chapter Decrease the volume level Play or pause Increase the volume level Play the next track or chapter 39
Using Your XPS Laptop Control Strip Features 1 40 2 3 4 5 6 7
Using Your XPS Laptop 1 2 Power button and light — Turns the computer on or off when pressed. The light on the button indicates the power states. For more information on the power button light, see “Status Lights and Indicators” on page 34. Caps lock status light — Turns on if the Caps Lock is enabled. 3 Wireless status light — Turns on if wireless is enabled. For more information, see “Enable or Disable Wireless” on page 16. 4 Battery status light — Indicates the battery charge status.
Using Your XPS Laptop Using the Optical Drive CAUTION: Do not press down on the optical drive tray when you open or close it. Keep the optical drive tray closed when you are not using the drive. CAUTION: Do not move the computer while playing or recording a disc. The optical drive plays or records CDs, DVDs, and Blu-ray Discs (optional). Ensure that the side with print or writing is facing upward when placing discs on the optical drive tray. To place a disc in the optical drive: 1.
Using Your XPS Laptop 1 2 3 disc spindle optical drive tray 4 emergency eject hole 5 eject button 1 2 3 5 4 43
Using Your XPS Laptop Display Features 1 44 23 4
Using Your XPS Laptop 1 Microphone — Provides high quality sound for video conferencing and voice recording. 2 Camera indicator light — Indicates if the camera is on or off. 3 Camera — Built-in camera for video capture, conferencing, and chat. The camera supports the H.264 video compression codec, which provides high quality video at low data transmission rates. 4 Display — Your display can vary based on selections you made when purchasing your computer.
Using Your XPS Laptop Touch Screen Gestures (Optional) NOTE: Some of these gestures are application-specific and may not work across applications. Zoom Allows you to increase or decrease the magnification of the screen content. Pinch — Allows you to zoom-in or zoomout by moving two fingers apart or bringing them closer together on the screen. To zoom in: Move two fingers apart to enlarge the view of the active window. To zoom out: Move two fingers close together to reduce the view of the active window.
Using Your XPS Laptop Scroll Allows you to scroll through content. The scroll features include: Pan — Allows you to move the focus on the selected object when the entire object is not visible. Move two fingers in the desired direction to pan scroll the selected object. Scroll Horizontal — Allows you to scroll right or left on the active window. Move a finger to the right or left to activate horizontal scrolling. Rotate Allows you to rotate the active content on the screen.
Using Your XPS Laptop Removing and Replacing the Battery WARNING: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. WARNING: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers. WARNING: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter).
Using Your XPS Laptop 1 battery release latch 2 3 battery tabs (3) 1 3 2 49
Using Your XPS Laptop Software Features FastAccess Facial Recognition Your computer may have the FastAccess facial recognition feature. This feature helps keep your Dell computer secure by learning the unique appearance of your face and uses this to verify your identity to automatically supply login information when you would normally enter this information yourself (such as for logging on to a Windows account or secure websites). For more information, click Start 50 → All Programs → FastAccess.
Using Your XPS Laptop Entertainment and Multimedia You can use your computer to watch videos, play games, create your own CDs/DVDs, listen to music and Internet radio stations. You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones.
Using Your XPS Laptop NVIDIA Optimus Technology Your XPS laptop is equipped with NVIDIA’s Optimus technology. The Optimus technology is designed to maximize performance and user experience on your computer, while minimizing the impact on battery life. It enables you to combine the graphic processing capability of the integrated Intel® graphic processing unit (GPU) with the discrete NVIDIA GPU while running graphicintensive applications such as 3D games.
Using Your XPS Laptop Changing the Application Profile Settings 1. Right-click the desktop and select NVIDIA Control Panel. 2. In the NVIDIA Control Panel window, click 3D Settings to expand the selection (if not already expanded) and then click Manage 3D Settings. 3. In the Program Settings tab, click Add and browse to select the application’s executable file (.exe). Once added, you can change the settings for that application.
Using Your XPS Laptop Dell Dock (Optional) The Dell Dock is a group of icons that provides easy access to frequently-used applications, files, and folders. You can personalize the Dock by: • Adding or removing icons • Changing the color and location of the Dock • Grouping related icons into categories Add a Category 1. Right-click the Dock, click Add→ Category. The Add/Edit Category window appears. 2. Enter a title for the category in the Title field. 3.
Using Your XPS Laptop Dell Stage (Optional) The Dell Stage software provides access to your favorite media and multi-touch applications. To launch Dell Stage, click Start → All Programs→ Dell Stage→ Dell Stage. NOTE: Some of the applications on Dell Stage can also be launched from the All Programs menu.
Using Your XPS Laptop • Photo — View, organize, or edit your pictures. You can create slideshows and collections of your pictures and upload them to Facebook or Flickr when connected to the Internet. • Dell Web — Provides a preview of up to four of your favorite web pages. Click or tap the web page preview to open it in the web browser. • Video — View videos. The optional CinemaNow application allows you to purchase or rent movies and TV shows when connected to the Internet.
Solving Problems This section provides troubleshooting information for your computer. If you cannot solve your problem using the following guidelines, see “Using Support Tools” on page 64 or “Contacting Dell” on page 87. WARNING: Only trained service personnel should remove the computer cover. See the Service Manual at support.dell.com/manuals for advanced service instructions. Beep Codes Your computer might emit a series of beeps during start-up if there are errors or problems.
Solving Problems Touch Screen Problems Some or all multi-touch features are not working — • Certain touch and multi-touch features may be disabled. To enable them, doubleclick the Flicks icon in the notification area of your desktop. In the Pen and Touch window, select the Touch tab and ensure that Use your finger as an input device and Enable multi-touch gestures and inking options are selected. • The multi-touch feature may not be supported by the application.
Solving Problems Network Problems Wireless Connections If the wireless network connection is lost — The wireless router is offline or wireless has been disabled on the computer. • Check your wireless router to ensure it is powered on and connected to your data source (cable modem or network hub). • Check if wireless is enabled on the computer (see “Enable or Disable Wireless” on page 16). • Re-establish your connection to the wireless router (see “Setting Up a Wireless Connection” on page 20).
Solving Problems Power Problems If the power light is off — The computer is either turned off, in hibernate mode, or is not receiving power. • Press the power button. The computer resumes normal operation if it is off or in hibernate mode. • Reseat the AC adapter cable into both the power connector on the computer and the electrical outlet. • If the AC adapter cable is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.
Solving Problems If you encounter interference that hinders reception on your computer — An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are: • Power, keyboard, and mouse extension cables. • Too many devices connected to a power strip. • Multiple power strips connected to the same electrical outlet.
Solving Problems Lockups and Software Problems If the computer does not start up — Ensure that the AC adapter cable is firmly connected to the computer and to the electrical outlet. If a program stops responding — End the program: 1. Press simultaneously. 2. Click Applications. 3. Select the program that is no longer responding 4. Click End Task. If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.
Solving Problems To run the Program Compatability Wizard: 1. Click Start → Control Panel→ Programs→ Run programs made for previous versions of Windows. 2. In the welcome screen, click Next. 3. Follow the instructions on the screen. If you have other software problems — –– Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. –– Ensure that the program is installed and configured properly.
Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you need. To launch the application, click the icon in the notification area of your desktop. The Dell Support Center home page displays your computer’s model number, service tag, express service code, and service contact information.
Using Support Tools My Dell Downloads NOTE: My Dell Downloads may not be available in all regions. Some of the software pre-installed on your new Dell computer do not include a backup CD or DVD. This software is available on the My Dell Downloads website. From this website you can download available software for reinstallation or create your own backup media. To register and use My Dell Downloads: 1. Go to DownloadStore.dell.com/media.
Using Support Tools CMOS checksum error — Possible system board failure or RTC battery low. Replace the battery (see the Service Manual at support.dell.com/manuals) or Contact Dell (see “Contacting Dell” on page 87) for assistance. Hard-disk drive failure — Possible hard-disk drive failure during POST. Contact Dell (see “Contacting Dell” on page 87) for assistance. Hard-disk drive read failure — Possible hard-disk drive failure during HDD boot test.
Using Support Tools Hardware Troubleshooter Dell Diagnostics If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter: 1. Click Start → Help and Support. 2. Type hardware troubleshooter in the search field and press to start the search. 3.
Using Support Tools Starting Dell Diagnostics From Your Hard Drive Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page 87) for assistance. 1. Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2. Turn on (or restart) your computer. 3. When the DELL™ logo appears, press immediately.
Using Support Tools c. If you are experiencing memory issues, press , otherwise press . The following message appears: “Booting Dell Diagnostic Utility Partition. Press any key to continue.” d. Press any key to go to the Choose An Option window. If PSA is not invoked: Press any key to start Dell Diagnostics from the diagnostic utility partition on your hard drive and to go to the Choose An Option window. 4. Select the test you want to run. 5.
Using Support Tools Starting Dell Diagnostics From the Drivers and Utilities Disc NOTE: The Drivers and Utilities disc may not ship with your computer. 1. Insert the Drivers and Utilities disc. 2. Shut down and restart the computer. When the DELL™ logo appears, press immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again.
Using Support Tools NOTE: The Service Tag for your computer is displayed at the top of each test screen. The Service Tag helps you identify your computer when you contact Dell. 9. When the tests complete, close the test screen to return to the Choose An Option window. 10. To exit Dell Diagnostics and restart the computer, click Exit. 11. Remove the Drivers and Utilities disc.
Restoring Your Operating System You can restore the operating system on your computer using any of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System disc to restore your operating system permanently deletes all data files on your computer. If possible, backup your data files before using these options.
Restoring Your Operating System System Restore The Microsoft Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. CAUTION: Make regular backups of your data files.
Restoring Your Operating System Dell DataSafe Local Backup CAUTION: Using Dell DataSafe Local Backup to restore your operating system permanently removes any programs or drivers installed after you received your computer. Create backup media of applications you need to install on your computer before using Dell DataSafe Local Backup. Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem.
Restoring Your Operating System 3. Turn on your computer. 4. When the DELL™ logo appears, press several times to access the Advanced Boot Options window. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. 5. Select Repair Your Computer. 6. Select Dell DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen.
Restoring Your Operating System System Recovery Media CAUTION: Although the system recovery media is designed to preserve the data files on your computer, it is recommended that you backup your data files before using the system recovery media. You can use the system recovery media, created using Dell DataSafe Local Backup, to return your hard drive to the operating state it was in when you purchased the computer while preserving the data files on your computer.
Restoring Your Operating System Dell Factory Image Restore CAUTION: Using Dell Factory Image Restore to restore your operating system permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.
Restoring Your Operating System 3. Select Repair Your Computer. The System Recovery Options window appears. 4. Select a keyboard layout and click Next. 5. To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. 6. Click Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. 7.
Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. 1. See “Solving Problems” on page 57 for information and procedures that pertain to the problem your computer is experiencing. NOTE: Dell’s Express Service Code system may not be available in all countries. 2.
Getting Help Technical Support and Customer Service Dell’s support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dell’s support service, see “Before You Call” on page 85 and then see the contact information for your region or go to support.dell.com.
Getting Help Online Services You can learn about Dell products and services on the following websites: • www.dell.com • www.dell.com/ap (Asian/Pacific countries only) • www.dell.com/jp (Japan only) • www.euro.dell.com (Europe only) • www.dell.com/la (Latin American and Caribbean countries) • www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: Dell Support Websites • support.dell.com • support.jp.dell.com (Japan only) • support.euro.dell.
Getting Help Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call.
Getting Help Returning Items for Repair Under Warranty or for Credit 1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see “Contacting Dell” on page 87. Prepare all items being returned, whether for repair or credit, as follows: 2. Include a copy of the invoice and a letter describing the reason for the return.
Getting Help 5. Pack the equipment to be returned in the original (or equivalent) packing materials. NOTE: You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. NOTE: Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.
Getting Help Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag. Locating Your Service Tag The Service Tag for your computer can be found on a label at the bottom of your computer.
Getting Help Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
Getting Help See your operating system documentation to determine the contents of the computer’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of problem and troubleshooting procedures you performed: Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355).
Finding More Information and Resources If you need to: See: reinstall your operating system “System Recovery Media” on page 76 run a diagnostic program for your computer “Dell Diagnostics” on page 67 reinstall system software “My Dell Downloads” on page 65 for more information about the Microsoft Windows® operating system and features support.dell.com upgrade your computer with new or additional components like a new hard drive the Service Manual at support.dell.
Finding More Information and Resources If you need to: See: find safety best practices information for your computer the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance review Warranty information, Terms and Conditions (U.S.
Specifications This section provides information that you may need when setting up, updating drivers for, and upgrading your computer. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, see the About Your System section in the Dell Support Center. To launch the Dell Support Center, click the icon in the notification area of your desktop.
Specifications Memory Memory type Connectors 1066 MHz/1333 MHz SODIMM DDR3 NOTE: For instructions on upgrading the memory, see the Service Manual at support.dell.com/manuals. Connectors Audio one microphone-in connector, one stereo headphones/speakers connector Network adapter one RJ45 connector USB two 4-pin USB 3.0-compliant connectors one 4-pin USB 2.
Specifications Media Card Reader Communications Cards supported Secure Digital (SD) memory card Modem (optional) external V.
Specifications Video Display Integrated: Dimensions: Video controller Intel HD Graphics Video memory up to 256 MB Discrete: Video controller NVIDIA GeForce GT 435M Video memory 1 GB DDR3 (GT 435M) NVIDIA GeForce GT 445M 3 GB DDR3 (GT 445M) Display Type 17.3-inch HD+ WLED, TrueLife 17.3-inch Full HD WLED, TrueLife Height 214.81 mm (8.46 inches) Width 381.89 mm (15.04 inches) Diagonal 439.42 mm (17.
Specifications Battery Battery 9-cell “smart” lithium ion: Height 221.07 mm (8.70 inches) Width 54.35 mm (2.14 inches) Depth 42.53 mm (1.67 inches) Weight 0.49 kg (1.08 lb) 6-cell “smart” lithium ion: battery operating time varies depending on operating conditions Coin-cell battery CR-2032 AC Adapter NOTE: Use only AC adapters specified for use with your computer. See the safety information that shipped with your computer. Height 209.19 mm (8.24 inches) Width 54.35 mm (2.
Specifications AC Adapter Touch Pad Output current: X/Y position resolution (graphics table mode) 130 W 6.70 A (continuous) 150 W 7.70 A (continuous) Rated output voltage 19.5 VDC Operating temperature 0° to 40°C (32° to 104°F) Storage temperature –40° to 70°C (–40° to 158°F) Size: Width 100 mm (3.94 inches) Height 56 mm (2.2 inches) Physical Height 32.9 mm to 38.5 mm (1.29 inches to 1.51 inches) Width 414.9 mm (16.33 inches) 106 (Japan) Depth 287.3 mm (11.
Specifications Computer Environment Computer Environment Temperature range: Maximum shock (for operating — measured with Dell Diagnostics running on the hard drive and a 2-ms half-sine pulse; for non-operating — measured with the hard drive in head-parked position and a 2-ms half-sine pulse): Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random
Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
Appendix Information for NOM, or Official Mexican Standard (Only for Mexico) The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 – Flat 11° Col. Lomas Altas 11950 México, D.F. Regulatory model number Voltage Frequency Electricity consumption Output voltage Output intensity P09E 100-240 VAC 50-60 Hz 1.80 A/2.10 A 19.5 VDC 6.70 A/7.
Index A airflow, allowing 7 Audio control panel 41 B backup and recovery 51 battery status light 31 B-CAS card 14 C Contacting Dell online 87 Control strip 31 customer service 80 D DataSafe Local Backup 74 DellConnect 80 Dell Diagnostics 67 Dell Factory Image Restore 77 Dell Stage 55 calling Dell 85 Dell Support Center 64 Camera 45 Diagnostic Checklist 86 CDs, playing and creating 51 drivers and downloads 89 computer capabilities 50 DVDs, playing and creating 51 computer, setting up 7 connect(i
Index E I email addresses for technical support 81 Internet connection 20 ISP Internet Service Provider 20 F finding more information 88 M flick 46 memory problems FTP login, anonymous 81 H hard drive activity light 31 hardware problems diagnosing 67 Hardware Troubleshooter 67 help getting assistance and support 79 solving 61 mini-DisplayPort connector 29 Multimedia Control Keys 38 N network connection fixing 59 NVIDIA Optimus Technology 52 O Optical Drive Using 42 100
Index P power problems, solving 60 power strips, using 8 problems, solving 57 products information and purchasing 82 R resources, finding more 88 specifications 90 support email addresses 81 support sites worldwide 81 System Messages 65 System Recovery Media 76 system reinstall options 72 System Restore 73 System Setup restoring factory image 77 entering 38 S function key behavior 38 setup, before you begin 7 T shipping products Touch Pad for return or repair 83 SIM card 14 software features 50
Index U USB PowerShare 25 W warranty returns 83 Windows Program Compatibility Wizard 62 Windows Mobility Center 38 wired network network cable, connecting 9 wireless display 18 wireless network connection 59 102
Printed in the U.S.A. www.dell.com | support.dell.
