Users Guide

Troubleshooting │ 33
Troubleshooting
Windows Troubleshooting and Recovery
Refreshing your computer
Refreshing your computer restores Windows to the original factory
settings without deleting any of your personal files, installed
applications, or personalization settings.
CAUTION: Refreshing your computer removes all third-party
applications.
1 Swipe from the right edge of the display to access Charms.
2 Touch Settings → Change PC settings→ General→ Refresh
your PC without affecting your files.
3 Touch Get started.
4 Read the instructions on the screen and touch Next.
Resetting your computer
Resetting your computer returns Windows to original factory settings
and removes any settings, files, and applications you installed after
you received your computer.
CAUTION: Resetting your computer erases all data from your
computer, including your apps, account configuration, music,
pictures, files, and so on. Ensure that you back up all the
required data before you proceed.
1 Swipe from the right edge of the display to access Charms.
2 Touch Settings → Change PC settings→ General→ Remove
everything and reinstall Windows.
3 Touch Get started.
4 Read the instructions on the screen and touch Next.