Dell™ XPS™ 410 Owner’s Manual Service Tag CD or DVD eject button cover release latch CD or DVD activity light FlexBays (2) for optional floppy drive or optional Media Card Reader microphone connector headphone connector diagnostic lights hard drive activity light power button USB 2.0 connectors (2) power connector audio connectors USB 2.0 connectors (4) (rear quad) USB 2.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Contents Finding Information 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Up and Using Your Computer . 9 . . . . . . . . . . . . . . . 13 Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copying CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Copy a CD or DVD. . Using Blank CDs and DVDs . Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a Media Card Reader (Optional) 31 IEEE 1394 (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Power Management . . . . . . . . . . . . . . . . . . . . . . . . .
3 Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Diagnostic Lights. Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Dell Diagnostics Main Menu Drivers What Is a Driver? . . Identifying Drivers . Reinstalling Drivers . . . . . . . .
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network Problems . Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . .
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard Drive 104 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 . . . . . . . . . . . . . . . . . . . . . . . 105 106 107 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Removing a Hard Drive . . . Installing a Hard Drive . . . Adding a Second Hard Drive Floppy Drive Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 FCC Class B Contacting Dell . Glossary Index .
Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: This Owner’s Manual is available as a PDF at support.dell.com. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • Drivers and Utilities CD (ResourceCD) NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.
What Are You Looking For? Find It Here • How to set up my computer Setup Diagram • Service Tag and Express Service Code • Microsoft® Windows® Product Key Label Service Tag and Microsoft Windows Product Key These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support.
What Are You Looking For? Find It Here • Solutions — Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions • Community — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as the memory, hard drive, and operating system • Customer Care — Contact information, service call and order status, and warranty and repair information • Service and support — Service call status, support history, service contract, and o
What Are You Looking For? Find It Here • How to reinstall my operating system Operating System CD NOTE: The Operating System CD may be optional and may not ship with your computer. The operating system is already installed on your computer. To reinstall your operating system see "Restoring Your Operating System" on page 56 After you reinstall your operating system, use the Drivers and Utilities CD (ResourceCD) to reinstall drivers for the devices that came with your computer.
Setting Up and Using Your Computer Front View of the Computer 1 12 2 11 3 10 9 8 4 7 6 5 Setting Up and Using Your Computer 13
1 cover release latch Use this latch to remove the cover (see "Removing the Computer Cover" on page 78). 2 CD or DVD activity light The CD or DVD drive light is on when the computer reads data from or writes data to the CD or DVD drive. 3 CD or DVD eject button Press the CD or DVD eject button to eject a disc from the CD or DVD drive. 4 FlexBay drives (2) Can contain an optional floppy drive or optional Media Card Reader.
Back View of the Computer 1 4 2 3 1 power connector Insert the power cable. 2 back I/O connectors Plug USB, network, S/PDIF, and audio devices into the appropriate connectors (see "Back Panel Connectors" on page 16). 3 card slots (6) Access connectors for any installed PCI or PCI Express cards.
Back Panel Connectors 1 2 3 4 5 7 6 8 9 12 1 link integrity light 2 network adapter connector 11 10 • Green — A good connection exists between a 10-Mbps network and the computer. • Orange — A good connection exists between a 100-Mbps network and the computer. • Yellow — A good connection exists between a 1000-Mbps (1-Gbps) network and the computer. • Off — The computer is not detecting a physical connection to the network. NOTICE: Do not plug a telephone cable into the network connector.
5 USB 2.0 connectors (4) (rear quad) Use the back, rear-quad USB connectors for devices that typically remain connected, such as printers and keyboards. NOTE: It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks, cameras, or bootable USB devices. 6 surround sound connector Use the (black) surround sound connector to attach multichannel-capable speakers. On computers with a sound card, use the connector on the card.
If you purchased a graphics card that supports dual monitors, follow these instructions to connect and enable your monitors. The instructions tell you how to connect two monitors with VGA connectors, one monitor with a VGA connector and one monitor with a DVI connector, or a television. Connecting Two Monitors With VGA Connectors 1 Follow the procedures in "Before You Begin" on page 77. 2 Connect one of the monitors to the (blue) VGA connector on the back of the computer.
Connecting a Television (TV) NOTE: See the documentation that came with your TV to ensure that you properly configure and connect the TV. NOTE: To connect a TV to your computer, an S-video cable is required. If you do not have an S-video cable, you may purchase one at most consumer electronics stores. An S-video cable is not included with your computer. 1 Follow the procedures in "Before You Begin" on page 77. 2 Connect one end of the S-video cable to the TV-OUT connector on the back of the computer.
For dual-monitor capable cards with two DVI connectors Two DVI connectors with a DVI-to-VGA adapter: Two DVI connectors: DVI Two DVI connectors with two DVI-to-VGA adapters: DVI DVI VGA Use the DVI connectors to connect your computer to one or two DVI monitors. VGA VGA Use two DVI-to-VGA adapters to Use the DVI-to-VGA adapter to connect a VGA monitor to one of the connect two VGA monitors to the DVI connectors on your computer.
1 2 1 USB connector on computer 2 USB printer cable 3 3 USB connector on printer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: • Dial-up connections that provide Internet access through a telephone line.
If you do not have an MSN Explorer or AOL icon on your desktop, or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Click the Start button, then click Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).
3 2 1 1 network adapter connector on computer 4 network cable 2 4 network adapter connector 3 network device Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next.
You can transfer the data to the new computer over a network, with an add in PS2/serial adapter (optional), or you can store it on a removable media, such as a writable CD or USB drive, for transfer to the new computer. NOTE: You can transfer information from the old computer to the new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. However, this requires that you install a PS2/serial adapter (optional), which provides a serial connector (COM).
7 On the What do you want to transfer? screen, select the items you want to transfer, then click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files, then click Next.
7 On the What do you want to transfer? screen, select the items you want to transfer, then click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files, then click Next. Follow the instructions on the screen.
3 Press the eject button or gently push on the tray to close it. To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you observe all copyright laws when you create CDs or DVDs.
Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available). Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All Programs→ Accessories→ Entertainment, and then click Volume Control.
The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus - Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus, and then click the question mark icon in the upper-right corner of the window. How to Copy a CD or DVD NOTE: CD-RW/DVD combo drives cannot write to DVD media.
CD-Writable Drives Media Type Read Write Rewritable CD-R Yes Yes No CD-RW Yes Yes Yes Media Type Read Write Rewritable CD-R Yes Yes No CD-RW Yes Yes Yes DVD+R Yes Yes No DVD-R Yes Yes No DVD+RW Yes Yes Yes DVD-RW Yes Yes Yes DVD+R DL Yes Yes No DVD-Writable Drives Helpful Tips 30 • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator Plus and open a Creator project.
Using a Media Card Reader (Optional) Use the Media Card Reader to transfer data directly to your computer. The Media Card Reader supports the following memory types: • xD-Picture Card • SmartMedia (SMC) • CompactFlash Type I and II (CF I/II) • MicroDrive Card • SecureDigital Card (SD) • MultiMediaCard (MMC) • Memory Stick (MS/MS Pro) For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 115.
To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector. If you encounter resistance, do not force the media or card. Check the card orientation and try again. IEEE 1394 (Optional) IEEE 1394 is a digital interface that can move large amounts of data between computers and peripheral devices.
To immediately activate standby mode without a period of inactivity, click the Start button, click Turn Off Computer, and then click Stand by. To exit from standby mode, press a key on the keyboard or move the mouse. Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive, and then completely turning off the computer. When the computer exits from hibernate mode, the desktop is restored to the state it was in prior to entering hibernate mode.
• Minimal Power Management — If you want your computer to run with minimal power conservation. • Max Battery — If your computer is a portable computer and you run your computer from batteries for extended periods of time. If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a time-out from the displayed list.
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare coating. • To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating. • Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent.
Setting Up and Using Your Computer
Optimizing Performance Hyper-Threading Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft® Windows® XP Service Pack 1 (SP1) or later operating system because Windows XP is optimized to take advantage of HyperThreading technology.
RAID Level 0 Configuration NOTICE: Because RAID level 0 configurations provide no data redundancy, a failure of one drive results in the loss of all data (the data on the remaining drive is also inaccessible). Therefore, ensure that you perform regular backups when you use a RAID level 0 configuration. A RAID level 0 configuration uses a storage technique known as data striping to provide a high data access rate.
serial ATA RAID configured for RAID level 1 segment 1 segment 1 duplicated segment 2 segment 2 duplicated segment 3 segment 3 duplicated segment 4 segment 4 duplicated segment 5 segment 5 duplicated segment 6 segment 6 duplicated hard drive 1 hard drive 2 If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive.
4 Press the left- and right-arrow keys to highlight RAID On, press , and then press . NOTE: For more information about RAID options, see "System Setup Options" on page 129. 5 Press the left- and right-arrow keys to highlight Save/Exit, and then press to exit system setup and resume the boot process. Using the Intel® RAID Option ROM Utility NOTE: Hard drives of any size may be used to create a RAID configuration using the Intel RAID Option ROM utility.
Creating a RAID Level 1 Configuration 1 Set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 39). 2 Press when you are prompted to enter the Intel RAID Option ROM utility. 3 Use the up- and down-arrow keys to highlight Create RAID Volume, then press . 4 Enter a RAID volume name or accept the default name, then press . 5 Use the up- and down-arrow keys to select RAID1 (Mirror), then press .
Using the Intel® Application Accelerator If you already have one hard drive with the operating system installed on it, and you want to add a second hard drive then reconfigure both drives into a RAID volume without losing the existing operating system or data, use the migrating option (see "Migrating to a RAID Level 0 Configuration" on page 44 or "Migrating to a RAID Level 1 Configuration" on page 44).
Creating a RAID Level 1 Configuration NOTICE: The following procedure will result in the loss of all data on the hard drives in your RAID configuration. Back up any data you want to keep before continuing. 1 Set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 39). 2 Click the Start button and point to Programs→ Intel(R) Application Accelerator→ Intel Matrix Storage Manager to launch the Intel® Storage Utility.
Migrating to a RAID Level 0 Configuration 1 Set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 39). 2 Click the Start button and point to All Programs→ Intel(R) Application Accelerator→ Intel Matrix Storage Manager to launch the Intel® Storage Utility. NOTE: If you do not see an Actions menu option, you have not yet set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 39).
5 Enter a RAID volume name or accept the default name. 6 From the drop-down box, select RAID 1 as the RAID level. 7 On the Select Source Hard Drive screen, double-click the hard drive from which you want to migrate, and click Next. NOTE: The source hard drive should be the hard drive containing the data or operating system files that you want to keep on the RAID volume.
Dell DataSafe (Optional) Dell DataSafe is a solution to help you protect your data against unfortunate events such as data loss from system crashes, hard drive failures, software corruption, viruses, and other accidents. Using Intel technology, your computer has a robust level of data protection out of the factory. With Dell DataSafe, you will have a selected area on your system that automatically stores periodic copies of your computer's hard drive data.
Enabling the QRT Feature in System Setup The QRT drivers must be installed before the Quick Resume feature becomes active. The QRT drivers are installed when this option is ordered. Also, Quick Resume is enabled in system setup when this feature is ordered. 1 Enter system setup (see "Entering System Setup" on page 127). 2 Press the arrow keys to highlight the Power Management menu option, then press to access the menu.
Optimizing Performance
Troubleshooting Tools Diagnostic Lights CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the front panel (see "Front View of the Computer" on page 13). When the computer starts normally, the lights flash before turning off. If the computer malfunctions, the sequence of the lights help to identify the problem.
Light Pattern 50 Problem Description Suggested Resolution Memory modules are detected, but a memory failure has occurred. • If two or more memory modules are installed, remove the modules (see "Removing Memory" on page 85), then reinstall one module (see "Installing Memory" on page 83) and restart the computer. If the computer starts normally, continue to install additional modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
Light Pattern Problem Description Suggested Resolution No memory modules are detected. • If two or more memory modules are installed, remove the modules (see "Removing Memory" on page 85), then reinstall one module (see "Installing Memory" on page 83) and restart the computer. If the computer starts normally, continue to install additional modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
Light Pattern Problem Description Suggested Resolution The system is operating in quick resume mode. See "Using Intel® Viiv™ Quick Resume Technology (QRT)" on page 46 for additional information. • • • • Another failure has occurred. • Ensure that all hard drive and CD/DVD cables are properly connected to the system board (see "System Board Components" on page 81).
Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices.
Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.
Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click Start, then click Control Panel. 2 Click System.
Resolving Software and Hardware Incompatibilities If a device is not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click Start, then click Help and Support. 2 Type hardware troubleshooter in the Search field, then click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list.
Creating a Restore Point 1 Click Start, then click Help and Support. 2 Click the task for System Restore. 3 Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 55) to resolve the problem. If that is unsuccessful, use System Restore.
3 Click the System Restore tab. 4 Ensure that Turn off System Restore is unchecked. Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem. NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers.
Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space.
Troubleshooting Tools
Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
Drive Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click Start, then click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Problems writing to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C — Search for the keyword standby in Windows Help. Hard drive problems RUN CHECK DISK — 1 Click Start, then click My Computer.
CHECK THE TELEPHONE LINE CONNECTION — CHECK THE TELEPHONE JACK — CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — USE A DIFFERENT TELEPHONE LINE — • Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) • Ensure that you feel a click when you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
Error Messages If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in filenames. A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file.
Media Card Reader Problems N O D R I V E L E T T E R I S A S S I G N E D — When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system. If the next logical drive after the physical drives is mapped to a network drive, Windows XP does not automatically assign a drive letter to the Media Card Reader.
Lockups and Software Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start up C H E C K T H E D I A G N O S T I C L I G H T S — See "Diagnostic Lights" on page 49. ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown.
A program is designed for an earlier Windows operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows XP operating system environments. 1 Click Start, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.
Memory Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you are not using. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Installing Memory" on page 83).
RESTART THE COMPUTER — 1 Simultaneously press to display the Start menu. 2 Press , press the up- and down-arrow keys to highlight Shut down or Turn Off, and then press . 3 After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer. 4 Turn on the computer. TE S T T H E M O U S E — Connect a properly working mouse to the computer, then try using the mouse.
R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities" on page 56. Power Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G — See "Dell Diagnostics" on page 52. I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N — The computer is in standby mode.
Printer Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer. C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshooting information.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked (if the scanner has a locking tab or button). RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS — • See the scanner documentation for cable connection information. • Ensure that the scanner cables are securely connected to the scanner and the computer.
D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
CHECK THE MONITOR POWER LIGHT — • If the power light is off, firmly press the button to ensure that the monitor is turned on. • If the power light is lit or blinking, the monitor has power. • If the power light is blinking, press a key on the keyboard or move the mouse to resume normal operation. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Solving Problems
Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" on page 77 and "Before Working Inside Your Computer" on page 78. • You have read the safety information in your Dell™ Product Information Guide.
Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components. 1 Follow the procedures in "Before You Begin" on page 77. 2 If you have installed a security cable, remove it from the security cable slot.
Inside View of Your Computer CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide.
System Board Components 1 3 2 4 5 20 6 19 7 8 9 18 10 17 11 16 12 14 15 13 1 memory module connectors (1, 2, 3, 4) 2 battery socket (BATTERY) 3 SATA Connectors SATA0, SATA1) 4 front panel I/O connector 5 main power connector 6 SATA connectors (4) (SATA2, SATA3, SATA4, SATA5 7 FlexBay USB connector 8 clear CMOS jumper (CLRCMOS) 9 password jumper (CLRPSWD) Removing and Installing Parts 81
10 PCI Express x1 card connector 11 PCI Express x16 card connector 12 PCI Express x4 card connector 13 PCI card connectors 14 floppy drive connector (FLOPPY) 15 PS/2 and Serial connector 16 rear fan connector 17 thermal sensor connector 18 CPU fan connector 19 processor and heat sink connector 20 processor power connector Memory You can increase your computer memory by installing memory modules on the system board.
Channel A: matched pair of memory modules in connectors DIMM_1 and DIMM_2 (white securing clips) Channel B: matched pair of memory modules in connectors DIMM_3 and DIMM_4 (black securing clips) NOTE: Memory purchased from Dell is covered under your computer warranty. NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell.
4 Press out the securing clip at each end of the memory module connector. 5 Align the notch on the bottom of the module with the crossbar in the connector.
NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 6 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 7 Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Cards CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer.
1 5 4 3 2 1 release tabs (2) 2 filler bracket 4 alignment bar 5 card retention door 3 alignment guide Removing and Installing Parts 87
3 Push the two release tabs on the card retention door from the inside to pivot the door open. Because the door is hinged, it will remain in the open position. 2 3 1 1 release tab 2 card retention mechanism 3 card retention door 4 If your computer includes a card retention mechanism to secure the x16 card, press the release tab downward gently and then pivot the mechanism upward to access the card slots. 5 If you are installing a new card, remove the filler bracket to create a card-slot opening.
2 3 1 6 4 5 1 fully seated card 2 not fully seated card 3 bracket within slot 4 bracket caught outside of slot 5 alignment bar 6 alignment guide 9 Before you close the card retention door, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide.
10 Close the card retention door by snapping it into place to secure the card(s). NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 11 Connect any cables that should be attached to the card. See the documentation for the card for information about the card cable connections.
4 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on. 5 Remove the card driver from the operating system. 6 If you removed a sound card: a Enter system setup, select Integrated Audio Controller, and then change the setting to On. b Connect external audio devices to the audio connectors on the back panel of the computer.
Installing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 77. 2 3 1 6 5 4 1 card retention door 2 release tabs (2) 3 lever on chassis wall (may not be present on all computers) 4 filler bracket 5 alignment guide 6 alignment bar 2 If present on your computer, rotate the lever on the chassis wall upward. 3 Push the two release tabs on the card retention door toward each other and pivot the door open. Because the door is captive, it will remain in the open position.
2 1 1 release tab 2 card retention mechanism 3 3 card retention door 5 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 7. 6 If you are replacing a card that is already installed in the computer, remove the existing card. If necessary, disconnect any cables connected to the card. If your card includes a retention mechanism, remove the top of the retention mechanism by pressing the tab and pulling up on the top.
7 Pull the securing tab, grasp the card by its top corners, and then ease it out of its connector. 4 2 3 5 1 1 PCI Express x16 card slot 2 PCI Express x16 card 4 PCI Express x1 card 5 PCI Express x1 card slot 3 securing tab 8 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.
2 3 1 6 4 5 1 fully seated card 2 not fully seated card 3 bracket within slot 4 bracket caught outside of slot 5 alignment bar 6 alignment guide 11 Ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. 12 If you removed a card retention mechanism, snap it into place, securing the PCI-E card.
2 1 1 release tab 2 card retention mechanism 3 3 card retention door NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer. 13 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.
Removing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 77. 2 Remove the computer cover (see "Removing the Computer Cover" on page 78). 2 3 1 6 5 4 1 card retention door 2 release tabs (2) 3 lever on chassis wall (may not be present on all computers) 4 filler bracket 5 alignment guide 6 alignment bar 3 If present on your computer, rotate the lever on the chassis wall upward.
4 Push the two release tabs on the card retention door toward each other and pivot the door open. Because the door is hinged, it will remain in the open position. 1 release tab 3 2 1 2 card retention mechanism 3 card retention door 5 If your computer includes a card retention mechanism to secure the x16 card, press the release tab downward gently and then pivot the mechanism upward to access the card slots.
NOTICE: Ensure that you release the securing tab to unseat the card. If the card is not removed correctly, the system board may be damaged. 6 Release the securing tab on the card slot to unseat the card. 7 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see "Contacting Dell" on page 137). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
Drive Panels CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. Removing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 77. 2 Remove the computer cover (see "Removing the Computer Cover" on page 78).
3 Grasping the lever on the sliding plate, pull the sliding plate to the right and hold in place. NOTE: The sliding plate secures and releases the drive panel and helps to secure the drives. Push from the inside and pivot the drive panel to the left to release the panel from its side hinges. 4 Set the drive panel aside in a secure location.
Replacing the Drive-Panel Insert 2 1 3 4 1 center drive-panel tab 4 drive-panel insert 2 drive panel 3 drive-panel insert tab 1 Slide the tab on the left side of the drive-panel insert under the center drive panel tab. 2 Rotate the drive-panel insert into place and snap the drive-panel insert tab over the corresponding tab on the drive panel. 3 Ensure that the drive-panel insert is correctly seated in the drive panel.
Replacing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 77. 2 1 3 1 sliding plate 2 sliding plate lever 3 drive panel 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until the sliding plate lever clicks into place and the drive panel snaps into place on the front panel.
General Installation Guidelines Connect the hard drives to the connectors labeled "SATA0" and "SATA1", starting with SATA0. Connect CD/DVD drives to the connectors labeled "SATA4" or "SATA5", starting with SATA4. Serial ATA hard drives and CD/DVD drives are connected to the connectors labeled "SATA0" to "SATA5" on the system board. When connecting and disconnecting a serial ATA cable, hold the cable by the connector at each end.
Removing a Hard Drive 1 Follow the procedures in "Before You Begin" on page 77. 2 Remove the computer cover (see "Removing the Computer Cover" on page 78). 3 Disconnect the power and hard drive cables from the drive. 1 2 1 power cable 2 hard drive cable 4 Press in on the tabs on each side of the drive and slide the drive up and out.
5 Replace the computer cover (see "Replacing the Computer Cover" on page 121). 6 If removing this drive changes the drive configuration, then be sure to reflect these changes in the BIOS. When you restart your computer, enter system setup (see "System Setup" on page 127). Then, go to the "Drives" section of the BIOS and under SATA 0 through 5, set the SATA ports to the correct configuration. Installing a Hard Drive 1 Follow the procedures in "Before You Begin" on page 77.
1 2 1 power cable 2 hard drive cable 9 Check all connectors to be certain that they are properly cabled and firmly seated. 10 Replace the computer cover (see "Replacing the Computer Cover" on page 121). NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug the cable into the computer. 11 Connect your computer and devices to electrical outlets, and then turn them on.
3 Remove the computer cover (see "Removing the Computer Cover" on page 78). 4 Press in on the tabs on each side of the hard drive bracket in the empty drive bay and slide the bracket up and out. 5 Snap the hard drive bracket onto the new hard drive. NOTICE: Do not install any drive into the lower hard-drive bay until you have removed the hard drive bracket from the inside of the hard drive bay. 6 Slide the new hard drive into empty bay until you feel a click.
9 Replace the computer cover ("Replacing the Computer Cover" on page 121). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 10 Connect your computer and devices to electrical outlets, and then turn them on. 11 When you restart your computer, enter system setup (see "System Setup" on page 127). Then, go to the "Drives" section of the BIOS and under SATA 0 through 5, set the SATA port to "ON" for the hard drive you just installed.
1 6 5 2 4 3 1 power cable 2 floppy drive cable 3 floppy drive 4 sliding plate lever 5 sliding plate 6 processor shroud 6 Pull the sliding plate to the right and hold in place. 7 Slide the floppy drive out of the floppy drive bay.
8 If you are not replacing the drive, reinstall the drive panel insert (see "Replacing the Drive-Panel Insert" on page 102) 9 If you are not replacing the drive, then be sure to reflect these changes in the BIOS. When you restart your computer, enter system setup (see "System Setup" on page 127). Then, go to the "Drives" section of the BIOS and under Diskette Drive set the value to "none". Installing a Floppy Drive 1 Follow the procedures in "Before You Begin" on page 77.
12 When you restart your computer, enter system setup (see "System Setup" on page 127). Then, go the the "Diskette Drive" section of the BIOS and under Diskette Drive set the value to "Internal only". See the documentation that came with the floppy drive for instructions on installing any software required for the operation of the drive. 13 Enter system setup (see "System Setup" on page 127) and select the appropriate Diskette Drive option.
2 1 1 Media Card Reader (not present on all computers) 2 USB cable Removing and Installing Parts 113
5 Disconnect the USB cable on the back of the Media Card Reader. Disconnect the other end of the cable from the USB connector on the system board (see "System Board Components" on page 81). Remove the cable from any clips and lift out of the computer. 2 1 3 1 sliding plate 2 sliding plate lever 3 Media Card Reader (not present on all computers) 6 Pull the sliding plate to the right and hold in place. Then, slide the drive out the front of the computer.
Installing a Media Card Reader CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 77.
9 Connect the USB cable to the back of the Media Card Reader and to the USB connector on the system board (see "System Board Components" on page 81). 2 1 1 Media Card Reader (optional) 2 USB cable 10 Route the USB cable through the cable routing clip. 11 Replace the computer cover (see "Replacing the Computer Cover" on page 121). 12 Power up the system and enter system setup (see "System Setup" on page 127). Set the USB for FlexBay value to ON.
Removing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 77. 2 Remove the computer cover (see "Removing the Computer Cover" on page 78). 3 Remove the drive panel (see "Removing the Drive Panel" on page 100). 4 Disconnect the power cable from the back of the drive and the CD/DVD drive cable from the back of the drive and the system board.
5 Slide the drive release mechanism to the right to release the shoulder screw and slide the drive out to remove it from the drive bay. 1 2 1 sliding plate 2 CD drive 6 If you are not replacing the drive, replace the drive panel insert (see "Replacing the Drive-Panel Insert" on page 102. 7 Replace the drive panel (see "Replacing the Drive Panel" on page 103). 8 Replace the computer cover (see "Replacing the Computer Cover" on page 121).
5 Remove three shoulder screws from the inside of the drive-panel insert and attach the screws to the new drive. 1 2 1 CD/DVD drive 2 shoulder screws (3) 6 Slide the drive into the drive bay until the drive clicks into position. 7 Connect the power cable to the drive and the CD/DVD cable to the drive and system board.
8 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 9 Replace the drive panel(see "Replacing the Drive Panel" on page 103). 10 Replace the computer cover (See "Replacing the Computer Cover" on page 121). NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. 11 Connect your computer and devices to their electrical outlets, and then turn them on.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board. 5 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object, such as a plastic screwdriver.
3 Lower the cover into place: a Pivot the cover down. b Press down on the right side of the cover until it closes. c Press down on the left side of the cover until it closes. 4 Ensure that both sides of the cover are locked. If not, repeat all of step 3. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 5 Connect your computer and devices to electrical outlets, and then turn them on.
Appendix Specifications Processor Processor type Intel® Pentium® 4 Intel® Pentium® D Intel® Core™ 2 Duo Level 2 (L2) Cache at least 2 MB on Intel Pentium D, Pentium 4, and Core processors Memory Type dual-channel 533-, 667-, and 800-MHz DDR2 Memory connectors four Memory capacities 512 MB or 1 GB Minimum memory 512 MB Maximum memory 4 GB BIOS address F0000h Computer Information Chipset Intel P965 Express Chipset DMA channels eight Interrupt levels 24 BIOS chip (NVRAM) 4 MB NIC Integ
Audio Type Sigmatel 9227 audio codec Internal 7.1 channel or PCI option cards Expansion Bus Bus type PCI 32-bit (PCI Specification 2.2) PCI Express x1, x4, and x16 (PCI express 1.
Drives Externally accessible: two 3.5-inch drive bays (FlexBay) two 5.25-inch drive bays Available devices serial ATA hard drives, serial ATA DVD drive, and serial ATA DVD/CD-RW combo drive, floppy drive, Media Card Reader Internally accessible: two 3.5-inch hard-drive bays Connectors External connectors: Video (external card) 15-pin VGA connector 28-pin DVI connector Network adapter RJ-45 connector USB two front-panel and six back-panel USB 2.
Controls and Lights Power control push button Power light green light — Blinking green in sleep state; solid green for poweron state. amber light — Blinking amber indicates a problem with the power supply inside the computer. If the system cannot boot and there is a solid amber light, this indicates a problem with the system board (see "Power Problems" on page 71).
Environmental Temperature: Operating 10° to 35°C (50° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 20 inches/sec (50.8 cm/sec) Storage 27-G faired square wave with a velocity change of 200 inches/sec (508 cm/sec) Altitude: Operating –15.
3 Once the F2 prompt appears, press immediately. NOTE: The F2 prompt indicates that the keyboard has initialized. If you press before you are prompted, the keystroke will be lost. 4 If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your computer (see "Turning Off Your Computer" on page 77) and try again.
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System System Info Lists system information such as the computer name, the BIOS version number and date, system tags, and other system-specific information. NOTE: The system name listed in the BIOS may not appear exactly as the name that appears on the computer or in the computer’s documentation.
Integrated Audio Enables or disables the onboard audio controller. USB Controller Set to On (default) so that USB devices will be detected and supported in the operating system. USB for FlexBay This field enables and disables the internal USB for FlexBay. • Off — Internal USB for FlexBay is disabled. • On — Internal USB for FlexBay is enabled. • No Boot — Internal USB for FlexBay is enabled but not bootable. The factory default setting is No Boot.
Security Admin Password This option provides restricted access to the computer's system setup program in the same way that access to the system can be restricted with the System Password option. System Password Displays the current status of the system's password security feature and allows a new system password to be assigned and verified. Password Status This option locks the system password field with the setup password.
Maintenance Service Tag Displays the system service tag which is a unique seven-digit alphanumeric system identifier. SERR Message Controls SERR message mechanism to support some add-in cards. Load Defaults Allows you to reset all options in the setup menu to the factory default. Event Log Displays the system event log. POST Behavior Fastboot When set to On (default), your computer starts more quickly because it skips certain configurations and tests.
• Onboard or USB CD-ROM Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD has no operating system, the computer attempts to boot from the next bootable device. • USB Device — Insert the memory device into a USB port and restart the computer. When F12 = Boot Menu appears in the upper-right corner of the screen, press . The BIOS detects the device and adds the USB option to the boot menu. NOTE: To boot to a USB device, the device must be bootable.
Clearing Forgotten Passwords CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before Working Inside Your Computer" on page 78. 2 Locate the 2-pin password jumper (CLRPSWD) on the system board (see "System Board Components" on page 81), and remove the jumper to clear the password. NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.
Clearing CMOS Settings CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 77. 2 Reset the current CMOS settings: a Locate the 2-pin CMOS jumper (CLRCMOS) on the system board (see "System Board Components" on page 81). NOTE: When you receive your computer, there is no jumper plug on the CMOS jumper. b Remove the jumper plug from the password jumper (CLRPSWD) pins 1 and 2.
Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, etc.). Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories.
The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: • Product name: Dell™ XPS™ 410 • Model number: DCTA • Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 NOTE: For Further regulatory information, see your Product Information Guide. Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.
Country (City) International Access Code Country Code City Code Anguilla Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com.ai E-mail: la-techsupport@dell.com Technical Support Antigua and Barbuda toll-free: 800-335-0031 Website: www.dell.com.ag E-mail: la-techsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Austria Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brazil Website: www.dell.com/br International Access Code: 00 E-mail: BR-TechSupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Chile (Santiago) Website: www.dell.com/cl Country Code: 56 E-mail: la-techsupport@dell.com City Code: 2 Sales and Customer Support Technical Support (CTC) Technical Support (ENTEL) China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Colombia Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/cl E-mail: la-techsupport@dell.com Technical Support Costa Rica toll-free: 1-800-915-5704 Website: www.dell.com/cr E-mail: la-techsupport@dell.com Technical Support toll-free: 800-012-0232 Czech Republic (Prague) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Ecuador Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/ec E-mail: la-techsupport@dell.com General Support (calling from Quito) General Support (calling from Guayaquil) El Salvador toll-free: 999-119-877-655-3355 toll-free: 1800-999-119-877-6553355 Website: www.dell.com/ec E-mail: la-techsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.com International Access Code: 00 Technical Support 00800-44 14 95 18 Country Code: 30 Gold Service Technical Support 00800-44 14 00 83 Grenada Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 E-mail: la-techsupport@dell.
Country (City) International Access Code Country Code City Code India Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail: india_support_desktop@dell.com india_support_notebook@dell.com india_support_Server@dell.com Technical Support 1600338045 and 1600448046 Sales (Large Corporate Accounts) 1600 33 8044 Sales (Home and Small Business) 1600 33 8046 Ireland (Cherrywood) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Mexico E-mail: la-techsupport@dell.com International Access Code: 00 Technical Support (TelMex) Country Code: 52 Sales Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-866-563-4425 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat E-mail: la-techsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Norway (Lysaker) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code St. Lucia Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/lc E-mail: la-techsupport@dell.com Technical Support toll-free: 1-866-464-4352 St. Vincent and the Grenadines Website: www.dell.com/vc E-mail: la-techsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: Tech_support_central_Europe@dell.
Country (City) International Access Code Country Code City Code Turks and Caicos Islands Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/tc E-mail: la-techsupport@dell.com General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Country (City) International Access Code Country Code City Code U.S. Virgin Islands Department Name or Service Area, Website and E-Mail Address E-mail: la-techsupport@dell.com Technical Support Venezuela Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-877-702-4360 Website: www.dell.com/ve E-mail: la-techsupport@dell.
Appendix
Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
byte — The basic data unit used by your computer. A byte is usually equal to 8 bits. Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings. C controller — A chip that controls the transfer of data between the processor and memory or between the processor and devices. C — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling point of water.
docking device — See APR. E DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments. ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory.
extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed. F GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz. The speeds for computer processors, buses, and interfaces are often measured in GHz. Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water. graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors.
I K IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits. IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive.
MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings. media bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer.
PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards. PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks. PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it.
RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often measured in rpm. RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you shut down the computer. RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems.
S-video TV-out — A connector used to attach a TV or digital audio device to the computer. SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050. system board — The main circuit board in your computer. Also known as the motherboard.
video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems, displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters. video resolution — See resolution. virus — A program that is designed to inconvenience you or to destroy data stored on your computer.
Index A audio.
Index End User License Agreement, 9 ergonomics information, 9 error messages diagnostic lights, 49 troubleshooting, 65 Internet connection, about, 21 connection, options, 21 connection, setting up, 21 problems, 63 K F Files and Settings Transfer Wizard, 23, 26, 37 H hard drive problems, 63 hardware Dell Diagnostics, 52 drives, RAID configuration, 37 keyboard problems, 66 mouse problems, 69 labels Microsoft Windows, 10 Service Tag, 10 N lights diagnostic, 49 front of computer, 49 M help file
PCI cards removing, 90 PCI Express cards installing, 92 removing, 97 phone numbers, 137 playing CDs, 26 playing DVDs, 26 power conserving, 32 hibernate mode, 33-34 managing, 32 options, 33 options, schemes, 33 problems, 71 standby mode, 32 power light conditions, 71 power options properties, 33 printer cable, 20 connecting, 20 problems, 72 setting up, 20 USB, 20 problems battery, 61 blue screen, 68 CD drive, 62 CD-RW drive, 63 computer crashes, 67-68 computer stops responding, 67 Dell Diagnostics, 52 diagno
Index standby mode, 32 V support contacting Dell, 137 volume adjusting, 73 support website, 11 system board, 81 System Restore, 56 system setup about, 127 entering, 127 options, 129 screens, 128 T telephone numbers, 137 transferring information to a new computer, 23, 26, 37 troubleshooting Dell Diagnostics, 52 diagnostic lights, 49 Hardware Troubleshooter, 56 Help and Support Center, 11 restore to previous state, 56 tips, 61 TV connect to computer, 17, 19 U USB booting to devices, 133 172 Inde