Dell™ XPS Portable Computers Owner’s Manual Model PP14L w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Help file. To access the help file, see page 9.
Contents Finding Information 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Right Side View Back View 13 17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charge Gauge . . . . . Low-Battery Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Removing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Installing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Charging the Battery . Storing a Battery . 4 . . . . . . . . . . . . . . . . . . . . . .
Speaker Functions . . . . . . . . . . . . . Microsoft® Windows® Logo Key Functions Touch Pad . . . . . . . . . . . . . . . . 49 49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 . . . . . . . . . . . . . . . . . . . . . . . . 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Customizing the Touch Pad . 6 Using PC Cards PC Card Types PC Card Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 67 Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 67 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 68 68 68 68 69 69 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 The computer does not start up . . . . . . . . . . . . . . . . . . The computer stops responding . . . . . . . . . . . . . . . . . .
9 Adding and Replacing Parts Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 83 84 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Recommended Tools . . . . . . . . . . Turning Off Your Computer . . . . . . . Before Working Inside Your Computer . Hard Drive . . . . . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 . . . . . . . . . . . . .
Macrovision Product Notice . . . . . . . . . . . . . . . . . . . . . . . . . . 113 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Contacting Dell . Index .
Finding Information NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • • • Dell™ Product Information Guide Warranty information Terms and conditions (U.S.
www.dell.com | support.dell.com What Are You Looking For? Find It Here • How to remove and replace parts in my computer Service Manual at support.dell.com • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on the bottom of your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support.
What Are You Looking For? Find It Here • Solutions — Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions • Community — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system • Customer Care — Contact information, service call and order status, warranty, and repair information • Service and support — Service call status and support history, service contract, onlin
www.dell.com | support.dell.com What Are You Looking For? Find It Here • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen.
A Tour of Your Computer Front View display latches (2) display latch release display keyboard status lights (5) power button device status lights (3) air vents (2) keyboard touch pad touch pad buttons (2) media control buttons (7) speakers (2) and customizable lights DISPLAY LATCHES — Keeps the display closed. DISPLAY LATCH RELEASE DISPLAY — Slide this to release the display latches and open the display. — For more information about your display, see the Dell™ Help file.
POWER BUTTON www.dell.com | support.dell.com — Press the power button to turn on the computer or to enter or exit a power management mode. NOTICE: To avoid losing data when you turn off your computer, shut down your computer through the Start menu instead of pressing the power button. DEVICE STATUS LIGHTS Turns on when you turn on the computer, and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data.
If the computer is running on a battery, the light operates as follows: • Off: The battery is adequately charged (or the computer is turned off). • Flashing orange: The battery charge is low. • Solid orange: The battery charge is critically low. A I R V E N T S (2) — The computer uses fans to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents.
( 2 ) A N D C U S T O M I Z A B L E L I G H T S — To adjust the volume of the integrated speakers, press the media control buttons or speaker-volume keyboard shortcuts. For more information, see "Speaker Functions" on page 49. Lights in several different colors emit light through the speaker grilles, allowing you to color-customize your computer as often as you like. You can change the color and color intensity through the system setup program and Dell QuickSet. www.dell.com | support.dell.
The green lights located above the keyboard indicate the following: 9 Turns on when the numeric keypad is enabled. A Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled. Turns on when wireless networking is enabled. To enable or disable wireless networking, press . Turns on when an internal card with Bluetooth® wireless technology is enabled.
OPTICAL-DRIVE-TRAY EJECT BUTTON www.dell.com | support.dell.com — Press this button to eject a CD or DVD from the optical drive. This button only works when the computer is turned on. USB C O N N E C T O R S — Connect USB devices, such as a mouse, keyboard, or printer.
Right Side View Secure Digital I/O slot air vent and customizable lights PC Card slot hard drive audio connectors IEEE 1394 connector S E C U R E D I G I T A L I / O S L O T — The Secure Digital I/O slot supports one Secure Digital memory card or other SDI/O device. Use Secure Digital memory cards to save or back up data. AIR VENT AND CUSTOMIZABLE LIGHTS — The computer uses fans to create airflow through the vents, which prevents the computer from overheating.
www.dell.com | support.dell.com AUDIO CONNECTORS Attach headphones or speakers to the Attach a microphone to the connector. connector. IEEE 1394 C O N N E C T O R — Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital video cameras. HARD DRIVE — Stores software and data. P C C A R D S L O T — Supports one PC Card, such as a modem or network adapter. The computer ships with a plastic blank installed in the slot. For more information, see the Dell Help file.
DIGITAL-VIDEO INTERFACE (DVI) CONNECTOR Connects an external DVI-compatible monitor. With an adapter cable, you can also connect an external VGA-compatible monitor to the DVI connector. VIDEO CONNECTOR Connects an external VGA-compatible monitor. For more information, see the Dell Help file. To access the help file, see page 9. A I R V E N T S (2) — The computer uses fans to create airflow through the vents, which prevents the computer from overheating.
www.dell.com | support.dell.com NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. USB C O N N E C T O R S Connect USB devices, such as a mouse, keyboard, or printer. S - V I D E O TV- O U T C O N N E C T O R Connects your computer to a TV. Also connects digital audio capable devices using the TV/digital audio adapter cable.
Bottom View subwoofer optical-drive locking screw battery charge gauge battery-bay latch release battery cover for internal card with Bluetooth® wireless technology hard drive air vent (CPU fan) air vent (VGA fan) memory module cover Mini PCI card/modem cover BATTERY CHARGE GAUGE — Provides information on the battery charge. For more information, see "Checking the Battery Charge" on page 32. BATTERY-BAY LATCH RELEASE — Releases the battery from the battery bay.
www.dell.com | support.dell.com M I N I P C I C A R D / M O D E M C O V E R — Covers the compartment that contains the Mini PCI card and the modem. For more information, see "Modem" on page 90. MEMORY MODULE COVER — Covers the compartment that contains the memory modules. For more information, see page 88. OPTICAL-DRIVE LOCKING SCREW — Secures the optical drive in the optical drive bay. For more information, see "Optical Drive" on page 99.
Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: • Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.
www.dell.com | support.dell.com 4 In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. • If you have a CD, click Use the CD I got from an ISP. 5 Click Next. If you selected Set up my connection manually, continue to step 6.
Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the computer. • Load paper and install the toner or ink cartridge. • See your printer Owner’s Manual for technical assistance, or call the printer manufacturer. Printer Cable Your printer connects to your computer with a USB cable.
www.dell.com | support.dell.com 3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary. See the documentation that came with your printer.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).
Setting Up Your Computer www.dell.com | support.dell.
Using a Battery Battery Performance CAUTION: Before you begin any of the procedures in this chapter, follow the safety instructions in the Product Information Guide. NOTE: For information about the Dell™ warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer.
www.dell.com | support.dell.com CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.
Low-Battery Warning NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically. A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information about low-battery alarms, see "Power Management" in the Dell Help file. To access the help file, see page 9.
www.dell.com | support.dell.com 3 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay. battery charge gauge battery-bay latch release battery Installing a Battery 1 Slide the battery lengthwise into the bay at a 45-degree angle. 2 Press the other side down until the latch release clicks. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage.
Using CDs, DVDs, and Other Multimedia Using CDs and DVDs For information about using CDs and DVDs in your computer, see the Dell™ Help file. To access the help file, see page 9. Copying CDs and DVDs NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs. This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or DVD/CD-RW combo drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country.
www.dell.com | support.dell.com 4 To copy a CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK. • If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click Copy.
Using Dell MediaDirect NOTE: Dell QuickSet, which is automatically installed and enabled on your computer, is necessary for Dell MediaDirect to function. Changing or disabling QuickSet’s default settings can limit Dell MediaDirect’s functionality. For more information about Dell QuickSet, see the Dell Help file. To access the help file, see "Help File" on page 9.
www.dell.com | support.dell.com Connecting Your Computer to a TV or Audio Device NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not included with your computer. Cables may be purchased at most consumer electronics stores. The TV/digital audio adapter cable is available for purchase from Dell.
S-Video and Standard Audio TV/digital audio adapter cable S-video cable standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF digital audio. 2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer.
www.dell.com | support.dell.com 3 Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio adapter cable. 4 Plug the other end of the S-video cable in to the S-video input connector on your TV. 5 Plug the single-connector end of the audio cable in to the headphone connector on your computer. 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device.
TV/digital audio adapter cable S-video cable S/PDIF digital audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. 3 Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio adapter cable. 4 Plug the other end of the S-video cable in to the S-video input connector on the TV.
www.dell.com | support.dell.com 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 45 to ensure that the computer recognizes and works properly with the TV. Composite Video and Standard Audio TV/digital audio adapter cable composite video cable standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect.
3 Plug one end of the composite video cable in to the composite video-input connector on the TV/digital audio adapter cable. 4 Plug the other end of the composite video cable in to the composite video-input connector on the TV. 5 Plug the single-connector end of the audio cable in to the headphone connector on the computer. 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device.
www.dell.com | support.dell.com TV/digital audio adapter cable composite video cable standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable in to the composite video-input connector on the TV/digital audio adapter cable. 4 Plug the other end of the composite video cable in to the composite video-input connector on the TV.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 45 to ensure that the computer recognizes and works properly with the TV. Changing Your Audio Settings You can set the speaker configuration for PC speakers, headphones, or S/PDIF (digital output). 1 Double-click CyberLink PowerDVD in the All Programs menu. 2 Click Settings. 3 Click DVD. 4 Click Audio Settings.
www.dell.com | support.dell.com 6 On the left side of the menu, click nView Display Mode. 7 Click Clone to enable the television. 8 Click Apply. 9 Click OK to confirm the settings change. 10 Click Yes to keep the new settings. 11 Click OK.
Using the Keyboard and Touch Pad Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down and press the desired key. • To enable the keypad, press . The • To disable the keypad, press again. 9 light indicates that the keypad is active.
www.dell.com | support.dell.com Battery Displays the Dell™ QuickSet Battery Meter. For more information about Dell QuickSet, see the Dell Help file. To access the help file, see page 9. CD or DVD Tray Ejects the tray out of the drive (if Dell QuickSet is installed). For more information about Dell QuickSet, see the Dell Help file. To access the help file, see page 9. Display Functions Displays a list of all currently available display options.
Speaker Functions Increases the volume of the integrated speakers and external speakers, if attached Decreases the volume of the integrated speakers and external speakers, if attached Enables and disables the integrated speakers and external speakers, if attached Microsoft® Windows® Logo Key Functions Windows logo key and Minimizes all open windows Windows logo key and Maximizes all windows Windows logo key and Runs Windows Explorer Windows
www.dell.com | support.dell.com Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.
Using PC Cards PC Card Types See "Specifications" on page 103 for information on supported PCMCIA cards and PC Card slots. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality. PC Card Blanks Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused slots from dust and other particles.
www.dell.com | support.dell.com To install a PC Card: 1 Hold the card with the top side of the card facing up. The latch may need to be in the "in" position before you insert the card. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most PC Cards and automatically loads the appropriate device driver.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card out. 2 Remove the card or blank. Save a blank to use when no PC Card is installed in a slot. Blanks protect unused slots from dust and other particles.
Using PC Cards www.dell.com | support.dell.
Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: 1 Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
www.dell.com | support.dell.com Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network.
Connecting to a Wireless Network in Microsoft® Windows® XP Your wireless network card requires specific software and drivers in order to connect to a network. The software is already installed. If the software is removed or corrupted, follow the instructions included in the user's guide for your wireless network card. The user’s guide is available on the Dell™ Support website at support.dell.com.
www.dell.com | support.dell.com 2 Click to select the network you want to configure, and then click Connect or double-click the network name in the list. If you select a secure network (identified by a icon), you must enter a WEP or WPA key when prompted. NOTE: Network security settings are unique to your network. Dell cannot provide this information. Your network is configured automatically. NOTE: Your computer can take up to 1 minute to connect to the network.
Solving Problems Dell™ Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in this chapter and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell™ computers. Start the Dell Diagnostics from your hard drive.
www.dell.com | support.dell.com • If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell before continuing on to the Dell Diagnostics. See "Contacting Dell" on page 113. If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 6 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device.
www.dell.com | support.dell.com ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Resolving Software and Hardware Incompatibilities" on page 81. R U N T H E D E L L D I A G N O S T I C S — See "When to Use the Dell Diagnostics" on page 59. DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
If you hear an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disk or disc is inserted properly. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. RUN CHECK DISK — 1 Click the Start button and click My Computer.
www.dell.com | support.dell.com CHECK THE TELEPHONE LINE CONNECTION — CHECK THE TELEPHONE JACK — CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — USE A DIFFERENT TELEPHONE LINE — • Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) • Ensure that the connector clicks when you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it to a telephone.
Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.
www.dell.com | support.dell.com A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click the Start button and click Control Panel. 2 Click Add or Remove Programs. 3 Select the program you want to remove. 4 Click Remove or Change/Remove and follow the prompts on the screen. 5 See the program documentation for installation instructions. X:\ IS NOT ACCESSIBLE.
External keyboard problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional. C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD — 1 Shut down the computer, wait 1 minute, and turn it on again.
www.dell.com | support.dell.com The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.
A solid blue screen appears TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer.
www.dell.com | support.dell.com Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory. See page 87.
PC Card Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into the connector. E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure that the card is listed.
www.dell.com | support.dell.com C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady orange, the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.
ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
www.dell.com | support.dell.com VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Drivers" on page 78. R U N T H E D E L L D I A G N O S T I C S — See "When to Use the Dell Diagnostics" on page 59.
www.dell.com | support.dell.com TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D — 1 Shut down the computer. 2 Disconnect the mouse. 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers" on page 78.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press to switch the video image to the display. C H E C K T H E S YS T E M F O R P O W E R — Ensure that the system has battery power or is plugged into an electrical outlet. If the display is difficult to read A D J U S T T H E B R I G H T N E S S — Press and the up- or down-arrow key.
www.dell.com | support.dell.com Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.
Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for which the new driver was installed and click Properties.
www.dell.com | support.dell.com Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 12. NOTICE: Make regular backups of your data files.
Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next.
Solving Problems www.dell.com | support.dell.
Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" (see this page) and "Before Working Inside Your Computer" (see page 84). • You have read the safety information in your Dell™ Product Information Guide.
www.dell.com | support.dell.com Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
5 Disconnect your computer and all attached devices from their electrical outlets, slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay. battery-bay latch release battery 6 Remove the optical drive, if installed, from the optical drive bay. See page 99. 7 Press the power button to ground the system board. 8 Remove any installed PC Cards from the PC Card slot. 9 Close the display and turn the computer upside down on a flat work surface.
www.dell.com | support.dell.com NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive. To replace the hard drive: 1 Follow the procedures in "Before You Begin" on page 83.
Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive foam packaging Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 103 for information on the memory supported by your computer. Install only memory modules that are intended for your computer.
www.dell.com | support.dell.com 3 Turn the computer over, loosen the captive screws on the memory module cover, and then remove the cover. NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memorymodule securing clips. 4 If you are replacing a memory module, remove the existing module: a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b Remove the module from the connector.
5 Ground yourself and install the new memory module: a Align the notch in the module edge connector with the tab in the connector slot. NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector. b Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. 6 Replace the memory module cover.
www.dell.com | support.dell.com As the computer boots, it detects the additional memory and automatically updates the system configuration information. If prompted, press to continue. To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Computer Information. Modem CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
4 Remove the existing modem: a Remove the screw securing the modem to the system board, and set it aside. b Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable. modem cable pull-tab screw modem system board connector 5 Install the replacement modem: a Connect the modem cable to the modem. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card.
www.dell.com | support.dell.com NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 83. 2 Turn the computer over and loosen the captive screws from the modem cover. 3 Place your finger under the cover at the indentation and lift the cover open. 4 If a Mini PCI card is not already installed, go to step 5.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. 5 Install the replacement Mini PCI card: a Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until it clicks. NOTICE: To avoid damaging the Mini PCI card, never place cables under the card. b Connect the antenna cables to the Mini PCI card if a wireless card is installed in your computer.
www.dell.com | support.dell.com 6 Replace the modem cover. Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).
hinge cover When replacing the hinge cover, first insert the left edge and then press from left to right until the cover snaps into place. Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).
www.dell.com | support.dell.com c Pull up on the keyboard connector pull-tab to disconnect the keyboard connector from the system board. screws (2) keyboard tabs (5) keyboard connector pull-tab system board connector NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the five tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place.
coin-cell battery release latch battery cable connector 5 Install the replacement battery: a Insert the battery at a 30-degree angle under the latch release with the positive side up, and then push the battery into place. b Connect the battery cable to the connector on the system board. 6 Replace the keyboard. 7 Replace the hinge cover. Display CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
www.dell.com | support.dell.com 3 Disconnect the antenna cables from the Mini PCI card. Mini PCI card antenna cables 4 Remove the hinge cover. See page 94. 5 Remove the four screws securing the display. 6 Use the pull-tab to disconnect the display cable from the system board, and remove the cable from the routing channel. 7 Disconnect the customizable-light cable from the system board, and remove the cable from the routing channel.
display cable pull-tab display cable connector screws (4) antenna cables customizable-light cable customizable-light cable connector 8 Lift the display away from the computer at a 90-degree angle. Ensure that the antenna cables, light cable, and display cable are free from the routing channels and that the cables move freely when you lift the display. When you replace the display, ensure that the display cable and the light cable are securely tucked underneath the tabs in the routing channels.
www.dell.com | support.dell.com 3 Remove the optical-drive security screw. 4 Insert a scribe into the notch and push it to the side to release the drive from the bay. optical drive notch optical-drive security screw 5 Slide the drive out of the bay. To reinstall the optical drive, slide the drive into the drive bay and snap it into place. Then replace the optical-drive security screw.
3 Loosen the captive screw and remove the card cover from the computer. 4 Pull the card out of the compartment so that you can disconnect the card from its cable and remove it from the computer. cover card cable 5 To replace the card, connect the card to the cable and then carefully insert it into the compartment. 6 Replace the card cover and tighten the screw. 7 Replace the battery.
Adding and Replacing Parts www.dell.com | support.dell.
Appendix Specifications Processor Processor type Intel® Pentium® M L1 cache 64 KB L2 cache 2 MB External bus frequency 533 MHz System Information System chip set Intel 915PM Data bus width 64 bits DRAM bus width dual-channel DDR2 memory, 64 bits per channel Processor address bus width 36 bits Flash EPROM 1 MB PCI bus (PCI-Express used for video controllers) 32 bits x16 PC Card CardBus controller Ricoh R5C841 PC Card connector one (supports one Type I or Type II card) Cards supported
www.dell.com | support.dell.com Memory Memory module connector two user-accessible SODIMM connectors Memory module capacities 256 MB, 512 MB, and 1 GB Memory type 2.5-V SODIMM DDR2 Memory configuration support dual-channel only NOTE: To get maximum performance/dualchannel memory bandwidth capability, both connectors must contain memory modules and the modules must be of the same size and configuration.
Communications (continued) Wireless internal Mini PCI Wi-Fi support; internal card with Bluetooth® wireless technology Video NVIDIA: Data bus PCI-Express x16 Video controller NVIDIA GeForce Go 6800 Ultra Video memory 256 MB LCD interface LVDS TV-out support NTSC or PAL in S-video and composite modes Color output 16.
www.dell.com | support.dell.com Display Type (active-matrix TFT) WUXGA Dimensions: Height 245.0 mm (9.64 inches) Width 383.0 mm (15 inches) Diagonal 431.8 mm (17 inches) Maximum resolution 1920 x 1200 at 262,000 colors Refresh rate 60 Hz Operating angle 0° (closed) to 180° Viewing angle (typical): Horizontal ±65° Vertical +45°/–45° Pixel pitch: 0.191 mm (17-inch display) Power consumption (panel with backlight) (typical): 7.
Battery Type 9-cell, 80-WHr, "smart" lithium ion Dimensions: Depth 88.5 mm (3.48 inches) Height 21.5 mm (0.83 inch) Width 139.0 mm (5.47 inches) Weight 474 grams (1.04 lb) (9 cell) Voltage 10.8 VDC Charge time (approximate): Computer off Operating time 2 hours (at 80% in 2 hours) Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See "Power Problems" on page 71.
www.dell.com | support.dell.com AC Adapter (continued) Dimensions: Height 37.5 mm (1.5 inches) Width 65.0 mm (2.6 inches) Depth 169.5 mm (6.7 inches) Weight (with cables) 950 g (0.9 lb) Temperature range: Operating 0° to 40°C (32° to 104°F) Storage –40° to 70°C (–40° to 158°F) Physical Height 42.4 mm (1.7 inches) Width 394 mm (15.5 inches) Depth 288 mm (11.3 inches) Weight (with 9-cell battery): With optical drive 3.90 kg (8.
Environmental (continued) Altitude (maximum): Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Using the System Setup Program Overview NOTE: Your operating system may automatically configure most of the options available in system setup, thus overriding options that you set through system setup. (An exception is the External Hot Key option, which you can disable or enable only through system setup.
www.dell.com | support.dell.com The window at the bottom tells you how to control system setup with key functions. Use these keys to select a category, modify its settings, or exit system setup. Commonly Used Options Certain options require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system.
3 Connect the computer to an electrical outlet. 4 Turn on the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. 5 When the boot device list appears, highlight the device from which you want to boot and press . The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored.
www.dell.com | support.dell.com Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product. FCC Notices (U.S. Only) Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices.
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
www.dell.com | support.dell.com NOTE: In certain countries, technical support specific to Dell™ XPS computers is unavailable at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specifically for XPS portable computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only 1850 200 722 City Code: 1 Technical Support for all other Dell computers 1850 543 543 U.K. Technical Support (dial within U.K.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
www.dell.com | support.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail Customer Care (Australia and New Zealand): apcustserv@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Thailand Website: support.ap.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Index A C audio connectors description, 20 CardBus technology PC Cards, 51 audio device connecting, 38 CD drive problems, 62 audio.
Index drivers about, 78 identifying, 78 reinstalling, 78 drives problems, 61 See hard drive DVD drive problems, 62 DVDs using, 35 DVI monitor connector description, 21 hardware conflicts, 81 Hardware Troubleshooter, 81 Help and Support Center, 12 help file, 9 hinge cover description, 94 removing, 94 error messages, 65 I IEEE 1394 connector description, 20 problems, 66 IRQ conflicts, 81 K F fan description, 19, 21, 23 Finding Information, 9 floppy drive connecting to a USB connector, 18 hard driv
N network problems, 70 network connector description, 22 numeric keypad, 47 O operating system reinstalling Windows XP, 80 optical drive description, 17 optical-drive locking screw description, 24 optical-drive tray eject button description, 18 P PC Card slot description, 20 PC Cards blanks, 51-52 CardBus technology, 51 extended, 51 installing, 51 removing, 52 slot, 51 types, 51 wireless network adapter, 51 power line conditioners, 28 problems, 71 protection devices, 28 power (continued) surge protectors
Index software conflicts, 81 problems, 68-69 speakers description, 16 problems, 74 volume, 74 specifications, 103 spyware, 64, 69 subwoofer description, 24 support policy, 111 S-video TV-out connector connecting a TV, 22 description, 22 System Restore, 79-80 system setup program, 110 troubleshooting conflicts, 81 Dell Diagnostics, 59 external keyboard problems, 66 Hardware Troubleshooter, 81 Help and Support Center, 12 restore to previous operating state, 79 See problems turning off your computer, 83
