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XPS 15 9560 Video Stutters
While Browsing the Internet
This article offers a solution to the stuttering video issue
affecting the XPS 15 (9560)
If you have been experiencing video stuttering while browsing
the internet on the XPS 15 9560 please Follow these steps to
corect most stuttering video issues:
1. Disable Chrome Browser Hardware Accleration:
1. Open Google Chrome.
2. Click Customize and Control Google Chrome >
Settings.
3. Click on "Show advanced settings" and scroll to the
"System" section.
4. Uncheck "Use hardware acceleration when
available" and restart Google Chrome.
2. Change power plan to High Performance.
3. Update the Intel 630 driver
(https://downloadcenter.intel.com/download/26563/Graphics-
Intel-Graphics-Driver-for-Windows-15-45-?
product=96551)
from Intel:
1. Download the driver and save it to your Desktop.
2. Open up Device Manager and double click Display
adapters.
3. Click on the Driver tab.
4. Select Update Driver.
5. Browse to the Desktop, select the Intel driver and
follow the installation instructions.
4. Once these changes are made, reboot the system and the
video stuttering should no longer occur.
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