Technical Guide

Dell EMC ProSupport One for Data Center
ProSupport One for Data Center offers flexible site-wide support for large and distributed data centers with more than
1,000 assets. This offering is built on standard ProSupport components that leverage our global scale but are tailored to
your company's needs. While not for everyone, this service option offers a truly unique solution for Dell Technologies largest
customers with the most complex environments.
● Team of assigned Services Account Managers with remote, on-site options
● Assigned ProSupport One technical and field engineers who are trained on your environment and configurations
● On-demand reporting and analytics-based recommendations enabled by SupportAssist and TechDirect
● Flexible on-site support and parts options that fit your operational model
●
A tailored support plan and training for your operations staff
Dell EMC ProSupport for HPC
Figure 21. Dell EMC ProSupport for HPC
Support Technologies
Powering your support experience with predictive, data-driven technologies.
Dell EMC SupportAssist
The best time to solve a problem is before it happens. The automated proactive and predictive technology SupportAssist helps
reduce steps and time to resolution, often detecting issues before they become a crisis. Benefits include:
● Value—SupportAssist is available to all customers at no additional charge
● Improve productivity—replace manual, high-effort routines with automated support
● Accelerate time to resolution—receive issue alerts, automatic case creation, and proactive contact from Dell EMC experts
● Gain insight and control—optimize enterprise devices with on-demand ProSupport Plus reporting in TechDirect, and get
predictive issue detection before the problem starts
NOTE: SupportAssist is included with all support plans, but features vary based on service level agreement.
Appendix D. Support and Deployment Services 69