Technical Guide

Figure 22. SupportAssist model
Get started at Dell.com/SupportAssist
Dell EMC TechDirect
Boost IT team productivity when supporting Dell EMC systems. With over 1.4 million self-dispatches processed each year,
TechDirect has proven its effectiveness as a support tool. You can:
● Self-dispatch replacement parts
● Request technical support
● Integrate APIs into your help desk
Or, access all your Dell EMC certification and authorization requirements. Train your staff on Dell EMC products, as TechDirect
allows you to:
● Download study guides
● Schedule certification and authorization exams
● View transcripts of completed courses and exams
Register at techdirect.dell.
Dell Technologies Consulting Services
Our expert consultants help you transform faster, and quickly achieve business outcomes for the high value workloads Dell EMC
PowerEdge systems can handle.
From strategy to full-scale implementation, Dell Technologies Consulting can help you determine how to execute your IT,
workforce, or application transformation.
We use prescriptive approaches and proven methodologies combined with Dell Technologies' portfolio and partner ecosystem
to help you achieve real business outcomes. From multi-cloud, applications, DevOps, and infrastructure transformations, to
business resiliency, data center modernization, analytics, workforce collaboration, and user experiences—we're here to help.
Dell EMC Remote Consulting Services
When you are in the final stages of your PowerEdge server implementation, you can rely on Dell EMC Remote Consulting
Services and our certified technical experts to help you optimize your configuration with best practices for your software,
virtualization, server, storage, networking, and systems management.
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Appendix D. Support and Deployment Services