User's Manual

34
PROBLEM POSSIBLE CAUSE REMEDY
The milk contains large bubbles and
squirts out of the milk spout (D5) or
there is little froth
The milk is not cold enough or is not
semi-skimmed or skimmed.
Use skimmed or semi-skimmed milk at refrig-
erator temperature (about 5° C). If the result is
not as you wished, try changing brand of milk.
The froth adjustment dial (D1) is incor-
rectly adjusted.
Adjust following the instructions in section
“10.2 Adjusting the amount of froth”.
The milk container lid (D2) or froth ad-
justment dial (D1) is dirty
Clean the milk container lid and froth adjust-
ment dial as described in section “18.10 Clean-
ing the milk container”.
The hot water/steam connection noz-
zle (A9) is dirty
Clean the connection nozzle as described in
section “18.11 Cleaning the hot water/steam
connection nozzle”.
The cup warmer is hot, even though it
has been disabled
A number of beverages have been pre-
pared in rapid succession
The chocolate is not suciently dense The hot chocolate powder does not
contain thickener.
Change the type of hot chocolate powder.
The highest density has not been
selected.
Select maximum density in the correspond-
ing screen. (See section “14. making hot
chocolate”)
Incorrect quantities of milk and hot
chocolate powder.
Respect the instructions in section “14. making
hot chocolate”.
The wrong stirrer has been inserted Remove the aero stirrer (E7) and insert the
choco stirrer (E4)
The hot chocolate is cold or there are
lumps
The stirrer (E4) and steam spout (E3)
are not inserted correctly in the funnel
(E2).
Insert the stirrer and steam spout on the
funnel.
The instructions have not been
followed.
Pour the milk/water into the funnel (E2) rst,
followed by the hot chocolate powder.
During cleaning, there are traces of
black on the stirrer (E4)
The magnets in the stirrer attract trac-
es of iron naturally present in the hot
chocolate powder.
Clean as described in section “18.12 Cleaning
the “Mix Carafe” (E)”.
There is little or no froth on the cold
coee
"MIN" froth has been selected Select “EXTRA” froth (see section “15.1 Making
cold coee”)
The stirrer is missing or inserted
incorrectly
Insert the aero stirrer (E7)
Too much, or the wrong quantity of ice
has been used
Respect the instructions in section “15. making
cold beverages”.
The coee is unsuitable or has been left
open for too long
Use "fresh", ideally "robusta" coee