User's Manual Part 2

4.2.8 Receiving files in NovoPresenter

1. After receiving a file in NovoPresenter, a notification box will pop up alerting you “File

Received”. You will be given the choice of opening and viewing the file or closing the

notification and viewing the file later.

2. The file name format will be “sender-name_original-filename”.

4.2.9 Troubleshooting and rules to remember with NovoPresenterPC

1. If you attempt to share a file and no other users are logged into the session, you will receive

the message: “No recipient. Nobody else is online.”

2. The moderator and all participants must be using the latest version (1.6 or later) of either

NovoPresenter or NE3000DesktopStreamer software for File Sharing to work properly. The

NE3000 device must also be upgraded to version 1.6 or later firmware. If this is not the case,

you will receive an error message stating, “To enable this feature, upgrade your NE3000

device firmware to version 1.6 or above.”